Fontainebleau Miami Beach

She is like a beautiful woman with a bad attitude. The impact of the massive face lift cannot be ignored. It is such a shame that staff training and appropriate levels of staffing did not happen at the same time. I waited in multiple roped lines like the TSA to be pushed along without any noticeable service or warmth. I waited a long time to get any acknowledgement from a restaurant greeter only to be told there was no room to seat me. I spent outrageous amounts on meals that were not well served nor well prepared. Sadly, this hotel has all the elements except humanity.

I was excited to stay here for a conference that I was attending in Miami Beach. When I choose a hotel I generally find that the service level typically equates with price. At less expensive hotels I am sometimes pleasantly surprises with nice touches. Unfortunately, at the Foutainebleau their service does not equate at all with the pricing. First of all, you are automatically charges a daily resort fee with no opt out. for internet and pool service. I have never seen this before. Also when I asked for a noon checkout instead of the resorts 11AM check out I was denied and then there was no one to be found at the bell stand to take my bag for storage. I had a 4th floor room with a beautiful view of 75 feet of tarred roof and air conditioner compressors with the accompanying noise in addition to noise from from the night clubs until about 4AM on Wednesday through Sunday nights. While visiting with friends at the beutifully decorated hotel bar, bleau I was surpised to be propositioned by a hooker and when I told the bartender he said she was here every night but could call security if I wanted. In other words, the Fountainebleau is hip and trendy but doesn't quite cut it. Stay at the Ritz in South Beach or even the Eden Roc next door. Much better accommodating and less snooty staff.

Very friendly and younger staff. Very personable and not snooty