I would NEVER recommend this hotel to anyone. The staff was rude and short. I woke up around 1:00 am, when I turned on the lights in the bathroom there was a bunch of red bugs crawling on the sink. I called the service desk and they told me to
gather my stuff and come do and they would give me another room. I would think they would have sent some one up to help but they did not. So I went down and they gave me another room which they call the executive suite, I guess they thought that would make things better. Well to my surprise, the room looked exactly like the room I already had including the red bugs. I called again and they finally meet me and saw the bugs. They did not seem surprised at all. They took me to a 3rd room and finally the room was ok but by then I could not go to sleep. The next morning while waiting for the shuttle other guests has similar issue and some had not lights. I spoke with the manager and he offered me 50% off my next stay. LOL LOL
I asked him was he joking??? I would be crazy to come back there.
Room service is miserable, staff is very unfriendly, they do not greet you, rooms are serviced late or not at all. The do not provide new cups, do not clean the coffee machine and sometimes do not change the towels. Also at the reception, they are
unfriendly, not interested and not willing to help. Although they have four elevators, most of the time only one or two are working. That produces very long waiting times for 10 and more minutes. The furniture in the rooms is minimal, old and in one room we event did not have a single cupboard. Very noisy because you can hear every single sound form the neighbor rooms and from the floor. The WiFi is sometimes working and sometimes not, generally very slow.
Pools and beach are nice, the restaurant is good as well. The gym is big, but a lot of machines are out of service.
We would never again book this hotel! We have been several times in Miami Beach and know that there are much better alternatives.
The pictures I saw of this hotel must have been photo-shopped. This place is disgusting. Stains on the carpets in the halls and the rooms. Our curtains had holes in them and was very annoying in the morning. Our beds squeaked and overall were
terrible. I was very excited for this trip, and the hotel was the biggest downfall. The staff did not understand any English and it was very hard to address anything to their attention. The greatest part was that the hotel was beachfront. However, the tiki bar didn't even open till 11am. One morning we heard construction on top of our room and there was a rope hanging outside our window while it was open. I made a complaint and they tried to tell me that it never happened. This place was a huge disappointment. And orb. states a 3 star hotel. I will never book another trip with Orb. or at this hotel.
Hotel features (5 = best, 1 = worst):
Short walk from hotel
Take a bus, it's way cheaper than taxi/cab service! And always check your receipt for how much they actually charged you.
In the pictures it looked as a nice hotel and the location is not bad. When you see the lobby it feels nice.
Everything starts going wrong when you have to pay $30 a day for parking and you have to park it your self in a building in the next block
across the street. The room carpet was dirty in a nasty way, you couldn't possibly touch it without shoes, the walls where all scratched and dirty felt they haven't been painted in years, the bedroom door doesn't even get all the way to the floor , bathroom ventilation system didn't work, the bed couch had a hole in the middle my back still hurt.
In the morning a poor guy that was cleaning the hotel roofs fall dawn and died so the complete hotel was closed with everyone inside as a crime scene but never the less they still charge us $20 for the pool and beach chairs we didn't use.
My advice stay away.
Our experience (Wife and I) was overly negative, because we didn't feel at all that the price that we paid that the value was there at all. After everything was said and done we paid a hefty $150.00 per night. For the price at least a continental
breakfast or even a full-sized breakfast should be included and also all amenities (e.g. pool, beach access, towels. etc.# This is simply not the case. For the sake of simplicity I will break it down in PROS AND CONS. They are as following:
PROS: The staff was extremely friendly. I have no complaints whatsoever about their friendliness, they were able to answer most of my questions as well as they could. I also don't have an issue with location as well, however, this hotel is located in Miami Beach, there is not a lot going on, South Beach or Miami Downtown, is where everything was going on, so you had to take the public transportation down to those areas, which was around 30-45 minutes one-way. The view was gorgeous and is a prime location. You were only seconds away from the beach and views.
CONS: This hotel for one is way overly priced for the service, quality and amenities that you receive in return. The rooms were not filthy, but they did need some better cleaning. My wife and I found several areas around the room that were absolutely filthy and looked like they hadn't been cleaned in months. Also, they charge you a fee for everything that you use, a prime example, per day, they attach a $20 fee for the use of their amenities #e.g. pool and beach access, towels, lounge chairs, etc.) This is the most ridiculous thing that I have ever heard of, but seeing that the Airlines have started charging to check in your luggage, this company has jumped on board with the scam. Also, the hotel offers no perks. For instance, most hotels, and especially for a price like this, give at least a "Continental Breakfast" as part of the stay. No! This hotel charges you $15 dollars for the Cont. Breakfast and $20 for the buffet breakfast per person. How crazy is this?? This company is definitely putting profits before its clients. Also, even though the employees were nice, they were not empowered to do anything to rectify the situation. I voiced my negative opinion and all the girl at the desk said was "Sorry". This company is hopefully going to lose a lot of business and had better give its employees more power to make decisions that would help the situation. Therefore I warn you and highly encourage you to heed my words, DO NOT STAY HERE!!. Put your money to better use and value. I wouldn't mind the terrible service and value of this hotel if I was being charged $45 a night, but otherwise, absolutely NOT!!!
Check in went well however when we got upstairs to our room (1039) it was hot the AC was throwing out hot air i called the front desk and engineer came up and he said to give it one hour so my husband & i went out came back 1:00 am and it was
still HOT! i called again to the front desk & the same engineer came up with a new AC! Their was an iron burn on the rug the windows were dirty the bed side lamp didn't work house keeping didn't take our garbage their was black marks on our front door. All in all I will not be staying here again! I have pictures & I sent them to the news.
Worse experiece ever!! Out of four elevators only two were working. we spent about an hour and a half each time waiting for an elevator to and from our room. Then they would not allow anyone to take the stairs. Paid a "resort fee" for what? Could
not get any towels nor lounge chairs by pool or on beach. went to take a shower no hot water called told housekeeping and they did not do anything about it. In the mornings houskeeping was vacuming right in front of our door and banging into it while talking loudly to other guests or employees. Staff was rude and very unwilling to help in anyway.
Employees were rude. The valet was not helpful at all with any information and didn't explain anything. Drinks were overpriced and we couldn't even get our chairs for the beach but we still had to pay extra.
I want to first off by saying that the Hotel itself is BEAUTIFUL! However the Staff was just horrible
they were rude. You have to pay for parking which isn't really close to the hotel!! They also charge for everything i.e towels, lounge chairs,
parking PER DAY might I add!!!! The walls are thin so if you and your siginificant other are being loud guest will complain and they will send security to knock on your door. I am convinced that the staff also sterotyped My boyfriend and I because we went out to the pool at night and security was just following us everywhere we we went. During check out time the staff was doing a promotion about writing a review and being that I am half spanish and them not realizing it said to eachother in spanish don't waste your time telling them about the promotion because "Those people" can't afford to come back again. Then they thought my card would decline funny thing is I make 5x's more than them but they just judged by ethincity. Keep in mind we don't look uran we were just a bi racial couple. that alone is why I WILL NEVER DO BUSINESS WITH THIS HOTEL AGAIN!~ It was my first time in Miami and i was not impressed!! I spent way to much for poor service. Customer service is huge for me so I hope they lose business the way they treated my boyfriend and me. OH AND MY FRIEND WHO IS PREGNANT STOPPED BY TO SAY HELLO AND SHE WENT TO SIT ON THE CHAIR AND STAFF YELLED AT HER BECAUSE SHE WANS'T SITTING IN THE RIGHT AREA BUT SHE WAS PREGA