Deauville Beach Resort

Where do I begin??? Upon arrival valet parking was full after pleading with the hotel, they finally took my car only to find out they park them 2 blocks away. When you walk into the lobby it immediately smells old. The hotel is completely under staffed...there was a long wait to check-in. The room was very poorly maintained. The bathroom had spiderwebs, the paint was coming off the back of the door, the water temperature during our baths went from cool to warm to hot without touching the knob. The in-room safe was broken, the refrigerator was not cold enough for my son's milks and juices. When I opened the nightstand drawer, I found a medication from a previous guest and a dirty tissue. The phone on the nightstand was dirty and showed a different room number than the correct one. The pool was poorly maintained. Most of the pool lounges were broken and if you didn't arrive at the pool by 8:30am you could not get an umbrella. The pool towels were tathered. The shower drain to rinse off sand was clogged and had standing water. There are no pool attendants to order a soda or food. Upon chek-out I had to wait over 45 minutes to have our bags picked up only to find out there was only 1 bellman for the entire hotel on a Sunday afternoon. During our stay we found out from asking staff members that the hotel only had until August 31st to comply with several violations. It is a shame that such a landmark has gone to such waste. This hotel is in dire need of a major developer take-over.

[...] the hotel was dirty, the staff was so rude and they also charge me for using the installations that I didn't because I got there at night and left the hotel as soon as possible.Two thumbs down

Disgusting rooms (even after a room change), no amenities, and a terrible location. Seems like it could have been an amazing hotel decades ago, but it was not maintained when the ultra luxury hotels moved into town. Save yourself the trouble and spend the extra money for a nice hotel in a nice location such as South Beach. This place is the epitome of a dump.

Second year in a row staying here for a 4 day conference. Everything that could go wrong, did go wrong, and they were brazenly unapologetic in every instance. Don't let the lobby & pool fool you - it's the only redeeming quality. Exterior of the building is in shambles. Rooms have missing curtains, stained carpet, broken shower rods and ripped liners. Poor paint jobs cover years worth of dirt pining the walls. Expect no audible privacy from the rooms next to you. Room service did not always come and when they did they often didn't leave fresh towels or replace the coffee packets.

horrible. front desk wasnt pleasant. room was right by elevator. no open windows. no towels. towel minimum. pay for beach towels which are supposed to be free. food was bad chicken was raw.no parking . had to park @ meter and walk for blocks back to hotel. over weight lady @ desk was rude. hotel is huge for nothing. pretty but needs reno. huge upgrade is needed. looks like they will be soon going out of biz. dont stay here. gross mold in br. massive sea weed on beach. stick to names you know. hilt, shera, marr

1. rooms were very plain looking2. buffet at the cafe was not hot at all3. booked two tours from hotel, husband lost his phone coming back from Everglades on the bus and driver also RUSHED our trip there. we were supposed to come back at 2pm and driver dropped us off somewhere in downtown by 1pm..we also believed the driver, [...] kept the phone. 4. 2nd tour we took was to JUNGLE ISLAND in which the driver was NOT only 1/2 hour late p/u everyone up, he sent some guy in an SUV in which we all had to squeeze in.. overall the actual tour was good, but the BUS DRIVERS to the tours just suck at their jobs...

1 They left me at parking area for 1 hour and 40 Minutes on my arrival day(they claimed they would pick me up in 10-15 minutes) and when asked why the driver said " There is a lot going on at the hotel" 2 They lost my car in Valet twice . Once when I was leaving for the airport. 3 The room was the dirtiest room I have EVER slept in 4 An employee at the front desk suggested I go to the "Sand Bar" across the street...because it was known for one night stands. 5 Absolutely the worst hotel ever . Even some of the employees admitted this.

I believe this was a horrible experience only for me. The paint in the pool was chipping horribly. Almost half of the paint was gone! I was bothered by that, but other people seemed not to mind. There is no private entrance for the beach access, no key card, no guard. Therefore, every local in the know came through the property to use it, however as a guest for the hotel YOU pay the 15$/day resort fee. Once again, other people didn't mind but I did. The poorly trained front desk attendant did not register my 65$ deposit that I paid in cash, so I received multpile calls the next day at 11pm saying it needed to be paid. I told the manager on staff that I had paid, and she said she didn't see me on the security tape at all!? She and the receptionists then preceded to speak in spanish about the situation not knowing that I could understand them(something that all of the employees will do). The next morning, I solved the problem after another manager was willing to help. I was overwhelmed by the incompetent staff and aging/cracking building. The restaurant in the hotel is dirty(dead bugs in window and live ones flying around, and the staff(waiters and even the chefs) was just walking around talking instead of attempting to cook. We got up and left before he could poor our water. I will say that the decor in the room was gorgeous. Beautiful colors and swanky hand lotion. Although the maid didn't clean until the second day, when she did, she did an amazing job! Tip her well!! Its also nice to know the place has history. The Ed Sullivan show taped there and the Beatles performed in the Ballroom. If you just want to be on the beach all day, this is great for you.

The location is good, right on Miami Beach, however Deauville Beach Resort left a lot to be desired. For one, the rooms were dingy and very drab looking. Everything smelled moldy also. My main complaint was that the hot water was not working as soon as I checked into my room. At times, it would work intermittently and only briefly. In the middle of a shower, for example, it'd suddenly turn ice cold or stop altogether. I had family staying in the same hotel at the same time and they experienced exactly the same issue. I had to call SEVERAL times to complain to management about it and it took 2 days for the maintenance guy to come inspect it (note: the staff told me he'd be there a couple of times before he actually arrived). The staff at the front desk was also rude when I called to ask for help and complain about the lack of hot water, not being able to take a hot shower, not being able to get hot water in the sink etc. They were short with me and didn't bother to offer any type of assistance (i.e. I even asked if I could try another room). They didn't act like true customer service individuals who want to ensure you have a great stay. Another issue--the hot tub outside was COLD and not fixed for a couple of days. This hotel is cheap, yes, but you definitely get what you pay for, and with regard to lack of hot water...I question whether you even get what you pay for. I wouldn't stay here again.

parking was a nightmare it took us an hour and three times around the block to convince the valet to let us park our car at the hotel. They were giving the spaces to NON guests. At check in they gave us the wrong room. They had no idea we were in the room we were in, their "system" showed us on the 15th when we were really on the 9th. So instead of our suite we got a small, out of date room with no balcony and the bathroom door did not lock and the room had chipping paint and smelled of mold. I have never stayed there before so I did not know I was in the wrong room until check out. All this and I was not given a rate difference refund upon check out. So dissappointed. I will not be renting or recommending this hotel. They would not bring us room service. They told us to come down stairs to pick it up.