The main issue was that the Wi-Fi did not work in the room and we needed the connection for work purposes.
Not even one blanket in either bed, just sheets.
It felt that the front desk staff did just enough to earn a salary, no useful help to the
The hotel seems to be rennovating so I can see why so many people have had complaints. Some rooms probably aren't done yet. We were lucky enough to have a clean, new room. The bed was huge and comfortable but there was no comforter. The view was
amazing. The pool and the pool area were really dirty, and they close it at sunset which is pretty disappointing. Bird droppings EVERYWHERE. It was definitely not the cleanest hotel I've ever been in, the carpet looked like it was never vacuumed and most of the towels in the bathroom had hair in them. Thankfully there were only 2 of us and there were 4 or 5 towels in the bathroom. The $20/day charge when you check out isn't bad but it's annoying. North beach is also pretty boring, I would have much rather stayed in south beach, which is where we took the metro bus to most days. Overall, it wasn't terrible, but I definitely wouldn't stay there again.
Great location but a $20 per day "resort fee" for use of pool, beach chairs and fitness center is ludicrous. These should be included with price of rooms.
The hotel lobby is very nice but the rooms are dated and slightly run down.
First was oh we need 50 dollars a night moe for a smoking roon,2ND oh your room will not be ready till 6 so I pointed out it should be 4 after a lot of arguing I got my room on time.3rd had to ask 3days out of 4 for my roon to have clean towles
and to be cleaned 4TH all around the pool area was dirty and again the staff were very grumpy and have to say looking at the reviews on line I am wondering why you still use this hotel and a 5 percent discount will not make me use you again
The hotel was a good value for location; directly on the beach, minutes away by car to Lincoln Rd, SoBe and Bal Harbor Shoppes. _ But had a very bad experience with the beach lounge personnel. They charged for an umbrella and extra lounge chair
after I told her I did. not want them. I Immediately told hotel lobby personnel and they stated they could not do anything as lounge chair service was independent contractor. The hotel bill included the lounge chair/umbrella charges even tho I vehemently disputed same. The hotel should not do business with thieves and carry out their dirty work
Our front door didn't close completely. The bed mattresses squeaked so loud we couldn't sleep. There was a door that connected our room to the room next door where we could those people talking all night. The bathroom was filthy. The electrical
outlets didn't work.
The hotel lobby, beach and pool were great, but don't let that fool you about the rooms.
We arrived the evening of New Year's Eve, having reserved and prepaid for two ocean-front rooms. Only one ocean-front room was available upon check-in. Further, the key card did not work for the room that we were provided, and we spent several
hours waiting and waiting for maintenance to fix it. It was not able to be fixed, and finally at 11:45PM on New Year's Eve, we had to let maintanence let us into our room with the master key (and without a key of our own). Of course, we had to essentially check out of this room with our luggage at 7AM the next morning when we left for breakfast (because we had no key to the room). Further, there was no room service menu in our other room, nor any snacks or drinks in the minibar.
We waited in line at the reception front desk three different times (8AM, 12N, and 2PM) in order to speak to a manager to have our room charge refunded for that night, but the manager was unavailable or was in a meeting each time (despite coming back at exactly the times we were told to do so). We were then told the manager would call our other room later that afternoon once available - she never did. We did get a new room with ocean view on the second night, and ultimately, we did receive 2 free breakfast buffet coupons ($18 per adult) - but for only 2 of the 5 people in our family. We did also have the $10 daily resort fee waived for the 2nd room throughout our stay.
The staff was apologetic and polite, but ultimately the manager was unresponsive, and this should have been fixed quickly and easily.
Overall, the stay was otherwise pleasant (after the first day) but not great. The hotel has not been significantly updated since Frank, Sammy, and Dean were there... and just has a very rundown/grimy feeling. Not really so bad actually, just not at all worth the price.
We did learn that floor 16 has been updated, and is in fact much nicer than many of the other floors.