When I arive there was only one person at front desk we wait for at liest 20 mn and after the first night staing I had skin rashes all over my face arms, hands and shoulders blade area and I first tought it was moskito bites but them on monday it
got worst and I left the Hotel because I had 10:49 flight to cautch and I arive to Boston that night at after 5pm My Dr. office was closed but the next day I went to see my Dr. and I was told that it was a bed bug that bit all over my upper extremedy and I'am looking forward to receive my money bach Icalled the Hotel that same day after seen my Dr. and someone was supposed getting back to me and no one did yet Iam still waiting
Bring your disinfecting wipes & anti bacterial soap...
At one point, my business partner and I were tempted to set up camp in the lobby of The Deauville?besides the massive amounts of sand on the floor, all in all it was quite nice?LOOKING. We get into the elevator, the doors close, all I see is
a HUGE smear of what I want to assume is Ketchup staring back at me. Ok, maybe no one on the hotel?s staff has noticed?maybe they NEVER ride in the elevator? The Bellman, who, by the way, is the ONLY one worth speaking to at the hotel, unloads my baggage and leaves. As per my usual routine in a hotel, I go to the restroom to give it a once over, and what I see, this time, I am sure it ISN?T ketchup?I immediately go back out to my room and am overcome by the smell of urine. I call the front desk, explain the situation and have to go all the way back down to retrieve yet another set of keys and hear no apology. While my new room doesn?t outwardly smell, I wear flip-flops at ALL times, including in the shower. After a long day traveling, one looks forward to a nice comfortable bed?I climb into bed, and notice that the bed has been made with two top sheets. I find myself struggling to keep from touching the mattress with my feet. My business partner called the front desk to report BUGS in her bed, and went so far as to put them in a ziplock bag as proof. She was told someone would be up in 20 minutes, no one came and there was no follow-up phone call on the part of the hotel. Additionally, her bed was also made with two top sheets and at some point in the night, the sheets shifted and exposed a stain along the entire head of the bed - she wants to think it was rust. My recommendation?keep searching!
Very old structure, in particular rooms and bathrooms.
Very poor rooms with all appliances old and ruined, old AC, windows old and dirty which cannot be opened. Bathrooms with no aspirator. Doors scratched and broken.
No good ratio
Definitely far below my expectations
The main issue was that the Wi-Fi did not work in the room and we needed the connection for work purposes.
Not even one blanket in either bed, just sheets.
It felt that the front desk staff did just enough to earn a salary, no useful help to the
The hotel seems to be rennovating so I can see why so many people have had complaints. Some rooms probably aren't done yet. We were lucky enough to have a clean, new room. The bed was huge and comfortable but there was no comforter. The view was
amazing. The pool and the pool area were really dirty, and they close it at sunset which is pretty disappointing. Bird droppings EVERYWHERE. It was definitely not the cleanest hotel I've ever been in, the carpet looked like it was never vacuumed and most of the towels in the bathroom had hair in them. Thankfully there were only 2 of us and there were 4 or 5 towels in the bathroom. The $20/day charge when you check out isn't bad but it's annoying. North beach is also pretty boring, I would have much rather stayed in south beach, which is where we took the metro bus to most days. Overall, it wasn't terrible, but I definitely wouldn't stay there again.
Great location but a $20 per day "resort fee" for use of pool, beach chairs and fitness center is ludicrous. These should be included with price of rooms.
The hotel lobby is very nice but the rooms are dated and slightly run down.
First was oh we need 50 dollars a night moe for a smoking roon,2ND oh your room will not be ready till 6 so I pointed out it should be 4 after a lot of arguing I got my room on time.3rd had to ask 3days out of 4 for my roon to have clean towles
and to be cleaned 4TH all around the pool area was dirty and again the staff were very grumpy and have to say looking at the reviews on line I am wondering why you still use this hotel and a 5 percent discount will not make me use you again
The hotel was a good value for location; directly on the beach, minutes away by car to Lincoln Rd, SoBe and Bal Harbor Shoppes. _ But had a very bad experience with the beach lounge personnel. They charged for an umbrella and extra lounge chair
after I told her I did. not want them. I Immediately told hotel lobby personnel and they stated they could not do anything as lounge chair service was independent contractor. The hotel bill included the lounge chair/umbrella charges even tho I vehemently disputed same. The hotel should not do business with thieves and carry out their dirty work