I book a hotel through cheap tickets a month a head of my check in date for my fiancé. She fly's in, gets to the hotel and finds out they are "overbooked".. Customer service was aweful, one employee raised his voice with me over the phone while I
was trying to get everything taken care of from Texas for her. Won't ever recommended this hotel to anyone, due to a horrible experience with employees and management.
It was close to the beach but very congested n noisy and it was hard to find parking space,room sleep for 6 but very small with only one bathroom. we needed to stay for only one night so it worked out ok.
We made our reservation via this 3rd party agency and the front desk appeared they were having issues with the reservation. ID copies for both me and my girlfriend were kept on file, as well as a stamp of my credit card. I was taken aback at this,
as I have never seen this practice.
Room was average-ish. We opted for the junior suite, which was a dimly lit, ground level room right on Collins Ave. There was construction going on right outside the window. While I do realize the hotel has little control over this, it was noisy nonetheless. The room didn't have an ironing board, which is a pet peeve of mine as a traveler. Bathroom was decent; bed and pillows were not very good.
Hands down, the best feature of the hotel is the free happy hour. The bartender was friendly, and rum, vodka, and gin drinks were all included at no cost from 7-8.
On the morning of checkout, I called and requested an additional hour to check out. My request was met with a response that I would be charged $20 each 30 minutes we did not check out.
Overall, I would say that I got what I expected at this hotel. Since we weren't planning on spending much time in the hotel anyway, we weren't wildly disappointed. However, I would say the hotel was average at best.
Hotel features (5 = best, 1 = worst):
Short walk from hotel
We went out for drinks and dancing at Mango's after dinner. Very fun.
The hotel was one block away from the beach, which was awesome. The room was clean? A little small, but ok. It has a reasonable price. I enjoy staying in there. If I come back, I defently stay there again. I
I originally was supposed to stay in a junior suite but it's so small it's a king bed and a bathroom no room to do anything the phone didn't work it was everything I didn't expect so I eventually downgraded to a standard room double bed and it was
more roomy spacious way better than their junior suite