Viceroy Miami

I love the hotel , is so nice, large rooms ,nice spa and pool ,great location

Really bad service. Very small rooms for a hotel in miami. Really un helpful staff! The only positive thing is the location.

I paid a second visit to the Viceroy for my birthday and I must say, it once again took my breath away! This year we got a junior suit and it was perfect! Couldn't ask for more. Friendly and helpful staff always.

It was a pleasure to stay at the Viceroy...you'll enjoy it

Arrived early, room was ready, staff very pleasant, Sleep deprived New Yorker, headed straight to meetings, then enjoyed stay at hotel pool side, in restaurant and cafe plus room. The bathroom has a walk-in shower and overall hotel aesthetic is so conducive to relaxing whilke also being very creatively thought provoking.

Recently spent a long weekend at the Viceroy in Miami for a relaxing girls' getaway. The hotel is beautifully decorated. Our room was ready upon check-in and was as beautifully decorated as the rest of the hotel. Staff at the front desk was helpful and courteous. One minor note on the room - there is an open wall to the bathroom with just decorative wood trellis. The shower has a glass door. If you're modest, beware! Everyone in the room can see you showering. The pool up on the 15th floor is spectacularly enormous. Since it was a Friday morning, we were able to find seats easily. We were unable to figure out where to find towels and it took quite a while to figure out. More signs or more staff available to greet hotel guests and help them find seats would be a nice touch. Being that this property includes residences as well as the hotel, there seemed to be a lack of service at the pool. I felt at times, we were missing out on that resort experience. We ordered drinks and food. Everything was good but the service was a bit slow and when we asked for a 2nd round of water with our cocktails, we didn't get. Again, I think being so intertwined with the residences, that resort feel is just missing....it seemed you were kind of hanging out at someone's apartment building. We made the mistake of not studying the map before booking so it was a bit disappointing to discover how far we were from South Beach. $20 cab fare each way. There is no beach within walking distance of the Viceroy with the exception of the Mandarin Oriental - unfortunately, you must be a guest there in order to use the beach. We ate at the Epic Hotel across the river - it was very good. We also had dinner at Rosa Mexicana in Brickell Village - great mexican food. The nightlife on a Sunday in the village was slow. We were hoping for a bit more of a scene and again, this particular area seems to lack the same amount of tourism that South Beach attracts. Some people are probably happy with the quieter area. We asked our Concierge on Saturday morning if he could try and help us with getting into Liv that night. He promised to call his connection to see what he could do and would leave us a message in our room. When we got back from the beach that day, it was disappointing that he never bothered to call back. On the plus side, we had dinner in FountaineBleu and were able to get into Liv that night. Last notes - we were given a hard time at the towel stand on two days. Once they almost wouldn't give them to us - two girls asking for just two towles. They explained they ran short the day before...mabye because we heard other people asking for EIGHT towels. When the service at the pool is already spotty, it leaves a bad taste when you're given a hard time with towels. The SPA - amazing! We both had facials and massages. Everyone working in the spa is wonderful. the services were wonderful. The facility is beautiful. Can't say enough good about the spa! Highly recommend! Overall, a great destination for a girls' weekend. Only wished it were a little closer to the action of South Beach. And more of a scene at the pool - so that we didn't feel that we were crashing a residential pool. I don't know how they'd fix that being that there seem to be a LOT of residents using the facility.

lovely room with baclcony. huge bathroom. loved the illy coffee machine. wi fi not free except in the lobby.

Great staff, great rooms and great design. If you like Starck this is a must.

This hotel is beautiful!! The designer did an amazing job!

We stayed at the Viceroy this past weekend and enjoyed the hotel's baseline amenities including a beautiful pool area and spa. Unfortunately the staff were a bit rude at times and seemed to be nicer to richer-appearing customers. The only available parking is an incompetent Valet company which charges $36 a day. And they lost my car one morning and made me wait 30 minutes! Bottom line: It's a really nice hotel, but you don't fully get what you pay for in customer service...