Viceroy Miami

My stay at Viceroy was great and luxurious. The only negative point that I have is that the staff and the service didn't meet my expectations.

I love the hotel , is so nice, large rooms ,nice spa and pool ,great location

I paid a second visit to the Viceroy for my birthday and I must say, it once again took my breath away! This year we got a junior suit and it was perfect! Couldn't ask for more. Friendly and helpful staff always.

Recently spent a long weekend at the Viceroy in Miami for a relaxing girls' getaway. The hotel is beautifully decorated. Our room was ready upon check-in and was as beautifully decorated as the rest of the hotel. Staff at the front desk was helpful and courteous. One minor note on the room - there is an open wall to the bathroom with just decorative wood trellis. The shower has a glass door. If you're modest, beware! Everyone in the room can see you showering. The pool up on the 15th floor is spectacularly enormous. Since it was a Friday morning, we were able to find seats easily. We were unable to figure out where to find towels and it took quite a while to figure out. More signs or more staff available to greet hotel guests and help them find seats would be a nice touch. Being that this property includes residences as well as the hotel, there seemed to be a lack of service at the pool. I felt at times, we were missing out on that resort experience. We ordered drinks and food. Everything was good but the service was a bit slow and when we asked for a 2nd round of water with our cocktails, we didn't get. Again, I think being so intertwined with the residences, that resort feel is just missing....it seemed you were kind of hanging out at someone's apartment building. We made the mistake of not studying the map before booking so it was a bit disappointing to discover how far we were from South Beach. $20 cab fare each way. There is no beach within walking distance of the Viceroy with the exception of the Mandarin Oriental - unfortunately, you must be a guest there in order to use the beach. We ate at the Epic Hotel across the river - it was very good. We also had dinner at Rosa Mexicana in Brickell Village - great mexican food. The nightlife on a Sunday in the village was slow. We were hoping for a bit more of a scene and again, this particular area seems to lack the same amount of tourism that South Beach attracts. Some people are probably happy with the quieter area. We asked our Concierge on Saturday morning if he could try and help us with getting into Liv that night. He promised to call his connection to see what he could do and would leave us a message in our room. When we got back from the beach that day, it was disappointing that he never bothered to call back. On the plus side, we had dinner in FountaineBleu and were able to get into Liv that night. Last notes - we were given a hard time at the towel stand on two days. Once they almost wouldn't give them to us - two girls asking for just two towles. They explained they ran short the day before...mabye because we heard other people asking for EIGHT towels. When the service at the pool is already spotty, it leaves a bad taste when you're given a hard time with towels. The SPA - amazing! We both had facials and massages. Everyone working in the spa is wonderful. the services were wonderful. The facility is beautiful. Can't say enough good about the spa! Highly recommend! Overall, a great destination for a girls' weekend. Only wished it were a little closer to the action of South Beach. And more of a scene at the pool - so that we didn't feel that we were crashing a residential pool. I don't know how they'd fix that being that there seem to be a LOT of residents using the facility.

Overall, the experience was nice but I was displeased that the place did not have a business center. I needed to take care of some work and could not. They had a lap top but you could only use it in the lobby--not an ideal place to take care of business.

The best hotel I have ever stayed at!!! The Viceroy has something for everyone it has a Romantic feel and beautiful pools I will most certainly take my kids to the Viceroy next time I travel to Miami even tho its 10min from South Beach well worth the drive

When i first booked this hotel my friends were kind of upset becuase of it not being close to southbeach but the hotel gets no better they fell in love when we arrived. The only thing i can complain about is the dinning being over priced and its not worth the money but tbhe rooms, balconys, swimming pool view if the city is just perfect. You wint regreat staying hear just make sure you ask them to book you for a room that is on the 20th floor or better..

Nice hotel, pool area is FAB. Not really worth the money though.

Valet was alwyas late, but otherwise a great place. You get what you're paying for here, just make sure if they have private events that cause the restaraunt to be closed! Club 50 is a great way to start the night after dinner.