Riu Florida Beach Hotel

Great Staff, great location, amazing balcony view.

Hotel was nice; however, the administration should make sure in advance that the room being provided to guests are "truly" vacant. The day i arrived, I was allotted room 928, which was already allotted to someone else. It was a bit disturbing to see someone else walk into the room claiming this room to be hers. Overall, I had a nice stay at the Riu Florida Beach Hotel.

We arrive at 9:00 a.m. and the Hotel was Full, so we have to check in at noon, they assign the rooms and when we get in it, the rooms was not ocean view as payed, then as we claim the rooms they said that tho Hotel was full and no ocean view rooms are available, but the very bad neew was tha the only room available was for smokers. All in all, bad experience,

me and my daughters had a wonderful time at this resort, they let us check in early our room was beautiful in cancun. when checked out our flight didn't leave until the next day they let us put our luggage in the bell mans closet and also had a conceirge room for us to reserve for an hour to take showers that evening everything was great thank you

We had ants in our room, we had a smoking room and asked for non-smoking. The pool was good but we were asked not to enter after 730pm which it wasn't even dark yet. The bar had good drinks but was understaffed at times and took a long time to close out. The beach was good but had a bunch of rocks that could have been dangerous. The hotel did have a seaweed/kelp net up which was really nice cause on either side of the net on the other hotel beaches, there was a ton of seaweed. The hotel excursions were not clearly listed so we missed out on those. The hotel was not around any food or shops (that is not the hotel restaraunt) and had to take a cab to get anywhere. The lobby was really nice but I had expected a lot more for it being south beach and what we were paying. I would have rather gone to a different part of Florida. So if you are going to south beach on a budget... Don't go, go somewhere else. If you aren't on a budget stay at a hotel that is $350-500 a night.

All in all, not a bad experience. The mattress was well used. I would have preferred something more firm. The shampoo is combined with body soap hanging on the wall in the shower. I had to ask twice for wash cloths. They did not offer to help with our luggage when we arrived. I'm 60 years old and have a bad back. The facility was clean and maintained. The buffet breakfast was expensive but good. Pool side service is non existent.

Close to everything, staff exceptional, always there to help you.

This place was insane. The check In desk was busy all the time. Staff were not friendly. We had ants all over our room n when we asked to change our room. We were told we had to wait the next day. Then, the ac broke. Bad experience!!

I wish someone had warned me not to throw away my hard earned money at this hotel. We were celebrating our 1yr anniversary and decided to stay here. The numberous disasters are listed below: 1st DISASTER-You have to valet(which is fine)but we stood there with our bags (THAT WE UNLOADED)near our car for 10MINUTES waiting for someone to come and "handle" our bags. Not that there were two guys from valet standing off to the side talking amongst themselves. I got so tired of waiting(with jet lag & all)that I told my 14 yr old daughter to go inside & retrieve a cart. She comes back out & said that a guy from the front desk srceamed at her not to take the-as though she was stealing the thing! I went inside and that same person was with a customer, he looked up and proceeded to tell me not to take the cart...I looked at him, and if looks could kill! I took the cart ANYWAY, because I knew there was no way in hell I was going to continue standing OUTSIDE in the HOT & HUMID outdoors(im not built like that). We loaded up & proceeded to the elevator and passing the front desk I hear someone tell me "We will help you upstairs, we will help with the bags". I turned towards the front desk not knowing who had just made that stupid comment & asked "Does it look like I need your help?!" You have people standing around outside getting paid to do nothing! 2nd DISASTER- Some guy (with the hotel) knocks THEN ENTERS the room while Im getting dressed. My husband runs to the door to stop him from coming in. He says that he had the wrong room, and he was trying to check the lights. 3RD DISASTER- We constantly had to go on a manhunt for towels. Although we call the front desk to send towels they never came. We had to catch the housekeeping in the hall for clean towels. 4TH DISASTER- The blankets to the beds smelled like urine. I thought it was all in my mind but when I asked my daughter about it she said the same thing! I have never been so disappointed. I was trying to celebrate the union of my marriage, & I had saved all year to do so. In this economy it really is not easy. PLEASE SAVE YOURSELF THE FRUSTRATION,(AND MONEY)

We chose the Riu because it was next door to the The Royal Palms Hotel where we were going to attend a family wedding. We were not happy with the fact that there were NO queen sized beds available in the entire hotel. So we settled for 2 double beds, one of which remained empty during our entire 3 day stay. Overall we had a nice time, but really only enjoyed the hotel a very limited time because we spent most our time with family. The pool was great and so was the beach, except for the seaweed. I would recommend it, but the bed situation was almost a dealbreaker for us.