Regency Hotel Miami

Upon check in room service refused to take my order and replied that they were closing up even though I had a window time of 15 minutes before they closed. An apology would have helped, but no. Hairs were found in the bathroom and the tub was dirty. Light bulb missing from bedside table a DND hanger not available in the room. A small cash advance was requested to pay the taxi, but the F/D were not flexible with the request. The brief stay left a bad taste in my mouth and will not be staying at that hotel in the future.

I was only there for one night. They gave me the wrong password for WiFi and wasted 2 hours of my time till we got it right. This morning they did not give me the wake up call they promised...a potential disaster.

The main reason we chose this hotel was because of the free transportation to and from the airport as well as the cruise port. Unfortunately our experiences with that were far from being the best. When we arrived at the airport we ended up waiting around for the hotel van for a little more than 2 hours. At first we never saw the van, but we sure saw all the other hotels around the area. So we made a call to the hotel to find out when the next one was coming, and they told us about 15 min. So we waited....and waited....and waited. 15 minutes turned into 30 then we finally saw it....drive right past us as the driver never even looked over to see if someone was waiting. So we made another call to the hotel and asked for the supervisor, well that was a whole other ordeal being transferred multiple times, calls being dropped and never actually speaking to one. At this point we were just going to take a cab. About 1.5 hours later we finally saw the van and had to practically jump and wave our arms to get the driver's attention. Hallelujah he finally saw us and we were taken to the hotel. The room was alright the staff were eh, not too on the friendly side. Another thing we noticed was that the room was not very clean. The bathroom sink as well as the shower were leaking. Chunks of tile were missing on the sink's counter. Basically it felt really run down and dirty. We've come to the conclusion we would rather pay the extra 20 some bucks for a taxi than deal with this "free" transportation again.

My husband and I had just gotten off a cruise ship and staying at this hotel for one night put a real sour note in our otherwise great trip....

This hotel was not what we were looking for. They have a bar with live music that played until 5:00AM in the morning! Our room was 4 stories over it and we could feel the bass from the music all night long! Then the next morning we had a car reserved with this hotel and they told us there was none available, then the story changed to - well maybe we can get one later in the day, after much debate, they finally found one for us! All spanish speaking people had no problems getting a car! We felt very much discrimanated against because we only spoke English! I would not recommend this hotel to my worst enemy!

The hotel is convenient--and they provide a shuttle to and from the airport--but it is really rundown. The lobby is nice, but when I went to the room it was old and just had a yucky feeling. for example, I pulled the top cover off the bed and the blanket underneath was old and had burns and tears on it. I found myself not wanting to walk on the carpet without shoes because it looked grungy. Also, my room was located above or near a night club, and I could hear pounding music most of the night. I will not choose this hotel again.

We could not able to sleep whole night as some disc(disco club) is beneath our room which i think is hotel property. we need to check out early morning for this reason. Never ever go to this hotel again.

Don't be fool by the pic then only things good about the hotel is the lobby and location, room are very out of date and ugly, bathroom was very ugly and nasty.

Bad experience - hotel never answered phone while waiting 45 minutes for shuttle at airport. Room were dirty, smelly and noisy

The hotel staff was well aware that the disco on the first floor would effect anyone staying on the second floor. At 10:00 pm the music was so loud,that the room shook all over. I called the front desk and complained. This when on for two hours. I complained several times,and then was told the music would not stop until after 5:00 am. I then told the front desk that I was going to call the Police, as the music was out of control. At that time is when the hotel moved me to the Fifth floor and all was good. At 2:30 am the drunks who were at the disco,set off the Fire alarms and all guests were outside. A complete false alarm. The staff treated me and other guests like this was our fault. No explanations and No apolagizes from staf. This is a Hookers den and I personaly saw people doing and selling drugs. Never will I stay here again and I will let every one know about this Hotel.