Regency Hotel Miami

The room smelled like smoke and the air conditioner kept me awake all night. The bed gave me a backache. Not only that, but after walking upstairs to our room we found out that the key wouldn't work. We asked the attendant for a new one, but couldn't make a new one because the person who did that wasn't there. After trying three different rooms, the key finally worked. I probably won?t stay again.

The critical mistake the front desk staff committed is they did NOT give a wake call even if I asked for it. The woman staff said no apology, and the man staff just said sorry. The second great inconvenience is the loudiness of the airconditioner. As we stayed in winter, Dec, 6, 2008, we could dispense with the airconditioner. But in the other seasons especially in Summer, I can bet that the hotel residents cannot take deep sleep at all because of the endless loud noise coming from the airconditioner.

I have stayed in hotels all over the world and this is by far the worst hotel i have stayed at!! The employees are extremly rude and very hard to understand their english!! The front desk lady needs a class on customer service and the bartender had no clue on how to make any drink!!

Good, but the hotel needs a lot of improvement

Unfortunately, this hotel does not live up to it's name. The lobby is beautiful but, after you go up the elevators, it all changes. The elevator certificates were expired (June 2008). The restaurant is very over priced. The gym was horrible. It doesn't make sense to have one if it's only going to have 3 cardio machines and the room is the same size as my house bathroom. The room was okay but, no microwave and the refrigerator did not work well. The mattress was also old despite being a king. The only thing that I can't hold them accountable was for the phone ringing every hour. Seems like someone was crank calling. Also, there were a bunch of guys on the 5th floor just hanging out and knocking on everyone's door. This went on for an hour until I called the front desk. I'm surprised no one else did anything about it. It was close to midnight and I would find that super annoying. Wouldn't you? Lastly the concierge personnel were not that attentive. One was kind of sloppy and the other left my things unattended when I was checking out. I also didn't see good staff diversity. I like companies that mix it up and not hire only Hispanics. This hotel was on the same level as a Holiday Inn despite being surrounded by Crowne Plaza and the Marriott.

Waited over an hour to be picked up at the air port. Had only one person at the check in desk. The driver also had to double as the bell hop.At one time the hotel looked to be nice, but is starting to run down. Couldn't take shower because the shower had only hot water. Complained but was told sorry nothing counld be done. If you can't find anything. May do for a one nighter.But spend the extra money and get a nicer place. Because it's true you get what you pay for.

Stayed at hotel day before a cruise to get good night sleep and relax. Instead I was up all night because hotel is on runway path and airport is and international that runs all night long. Did not sleep because of noise. So called gym was 3 pieces of equipment that was broken. Bar was not open til 7:00 pm. Would not recommend to anyone who would like rest.

I impressed the reception when check in,the girl was not friendly,she choose a room then she let me wait about 10 minutes talking with A guy,then the Guy take the keys and change the room #,she told me 2 times if you smoke in the room you'll pay penelty ,by the way I dont smoke,when I get to the room ,I call for shampoo No one answer,I slept on the cauch cause you feel UnCleanliness I woke up at 6.00 AM and I left,

While [...] referred me to this place b/c it was pretty cheap ($70) it was a dive. Smelly, gross rooms that were about as fresh as a 1980's gym sock. Sheets were dirty upon arrival, bathroom was nasty and overall smelled like a locker room. Wouldn't recommend this even to a Patriots fan :)

Stayed overnight to catch a cruise. The room was very dirty and old. Need to replace flooring and paint walls also.