Regency Hotel Miami

we were very excited about going down to Miami for the ultrafest festival for the weekend .before we booked the reservation to the hotel we did some searching and reviews ,we decided to stay at regency despite the average or bad reviews. since i work at the front desk at a boutique hotel i decided to give at a chance. boy is that the last time i will stay there when i go to miami. as we proceeded to the front desk the two attendants were having a conversation and did not greet us until they were done with their conversation. rooms were decent and clean , but i strongly suggest that front desk receives proper training like manners!

Not to impressed with room, very small not overly clean. Staff not the most helpful. We used their suttle service from the Airport, driver was rude, never greeted us, we had to load our own bags. They also told me prior to my trip that they did not have shuttle service to the port, so I hired my own....well come to find out they do :( nice to know they have no clue what service they provide

The staff was great i stayed only one day, but it was a good experience,cinemas and flea market during weekends are walking distance.

From the get go my king size bed was not available so my gf and I had to share a full size bed with little room to get comfortable. Our refrigerator was broken and as we called to have it fixed, the maintainance worker insisted it was the light switch not coming on because he somehow got it to start long enough for him to leave. The restaurant looked nice but we sat for 20 min and still no one even approached us for drinks. To top it off we were up about every 30 min startig at 5 am from planes roaring just above!! DO NOT STAY!!!

We flew down a day early to catch a cruise ship in case weather delayed our departure. The hotel also had a free shuttle to the port of Miami, making it a logical choice for us. FYI-you are pretty close to the airport, so it is noisy for sleeping.

We stayed here after a cruise. The 1st room we were given had a broken sliding glass door to the balcony. I went down to inform them, and change rooms when I was told "You must not be doing it right". Excuse me? Are you saying I don't know how to open a sliding glass door? Poor girl at front desk went back to talk to her supervisor 3 times. I asked for the supervisor to come out and speak with me directly, but they would not. Finally the girl changed our room. The new room had a broken faucet in the bathroom. Very hard to operate and would come right off if you were not careful. After the trouble I had before, we decided to just deal with it for 1 night. Was not a good experience.

We stayed at this hotel 1 day before a cruise and again, 1 day after the cruise. The Lobby is nice, but the furniture is old and worn. The pool area is nice and comfortable. On our first visit, the desk clerk gave me paperwork to sign, when I noticed it had us booked for 2 nights, instead of the 1 night I had reserved. I started looking further to discover it was for a reservation for a different person. It turns out the desk clerk had pulled up the wrong name, even though he had my paperwork and reservation number. Not so good. Glad I noticed it. The room was OK. Nothing special, nothing horrible. The staff was a mix. Some very friendly helpful people, ( the girl in the gift shop was wonderful), but some who just seemed to do the minimum with little friendliness. It was akward at times. I felt like they just wanted and expected a big tip for doing nothing. The second visit was worse than the first. The sliding glass door to the balcony would not operate. With much trouble, we did get it open, but could not get it closed. I went down to the desk to advise them, and get a different room, when I was told that "I was doing it wrong. Perhaps I did not know how to open a sliding glass door" . I advised them that I knew perfectly well how to open a sliding glass door. My husband is a General Contractor. He was down on his hands and knees looking at this door. It was broken. The girl at the desk had to go to the back room talk to her supervisor 3 times. I felt insulted and was getting very upset. The supervisor would not even come out and speak with me directly. The girl at the desk finally had enough and switched my room. The new room we were given had a bathroom faucet that was about to come off the counter! It was VERY LOOSE and EXTREMELY hard to operate. My husband again got down on his hands and knees to discover it was not secured to the countertop from underneath. Being tired, and knowing we were only there for the night, we decided to just put up with it. I did not want to go down to the desk again. I had been insulted enough for the day. There were also a few other things that I will not go into. All in all, the grounds are nice, but the staff and the maintenance of rooms need major improvement. At this time, I would not recommend this hotel.

late arrival, easy checkin, spotless room and comfy beds, welcome bowl of fruit after long day of travel. impressive lobby, sorry we were on our way and unable to linger

This is a very convenient stopover between filghts at at Miami Intl. Just 5-10 minutes away and good free hotel shuttle. Rooms are comforable with good mattress. Hotel restaurant is convenient if you aren't looking for gormet.

The hotel lobby and comon areas were great. The location was not so good. Our room faced the parking lot and the seafood restaurant next door had a band that was loud and played late. Request a room away from there!!