Regency Hotel Miami

I have a tendency to stray away from the norm! In hotels that was not a good thing. I arrived at the hotel, checked-in placed my bags then off for adventure. After returning from adventure, I entered my room only to find that there was no working remote control, wi-fi had limited access and no sports channel.etc espn, espn2! I went to the front desk and I felt shunned! Not to say anything too harsh, the location was great! I not will book another stay. I will stick to the well known hotels, that I have booked in the past!

visiting for family event. bathroom shower nob fell completely off. this is the most outdated hotel i have ever stayed in. not very clean. close to airport and offers low rates but it is not worth it.

We flew into Miami Sunday night to board our cruise ship Monday morning. We called the hotel when we landed and their shuttle was there within minutes to get us. The staff was vary friendly but did not speak very good english, they were very hard to understand. The rooms were clean but very out dated along with the bed. The bed was old and my husband and I spent all night sunk in the middle of it. We were only there for a short time and it suited our needs. It picked us up from the airport and took us to the Port of Miami the next morning which saved us $ for transportation.

Hotel was in an okay location. Staff was very unfriendly and bad customer service. We were given a free happy hour but service staff disappeared and had to wait over 1/2 hr before they returned.

its ok for a transit stop or a one night stop before an eanrly morning flight. the "happy hour" for business floor guests turns out to be 1 (one) small drink at the hotel bar and a few chicken fingers. laughable.....

We arrived at 10 am and they refused to let us check in until 3 pm. To add insult to injury they charged us $1 a bag to store our luggage in the hotel until the 3 o'clock check in. They also charged us 75 cents for each local call, $7.00 a day parking, and the continental breakfast was $7.00 apiece. We won't be staying again....

The TV reception was extreamly poor. I have never seen cable come in that bad. We filled out our Breakfast order and put it on the door for them to pickup. They never picked it up so we gdidn't get our hot breakfast we so baddly needed as my son have Water Polo practive starting at 9am. You need to eat early in order to get in the water. When I called Room Service they said they were too busy, trying to explain what they had done didn't help, tuff luck. We went to the self serve to get something cold on the way out. I tried to explain to the girl at the desk but understanding english was not her strong point. Yes Miami is a foreign country. Bellmen-very unfriedly, no help with bags

I have to waite few minutes for the hotel shuttle. The room look great but the sheets and pillow cases were dirty. This was first time staying at that hotel, the staff were professional but I was disappointed that the sheets and pillows cases were dirty- really dirty with muscus on the pillow cases and sheets. I did not want to sleep in the bed, so I slept on the floor.

I like shuttle services to the airport. The front desk staffs provided wrong informations e.g there is going be shuttle pick up at International mall at 8pm. Guest was at mall at 8pm and there was no pick up that night. Also,guest asked for wake up call at 4am and front desk staff (male) agree to give wake call but no one called. And there was no record indicates that I asked for wake up call at that time.

The rooms were below average.