Regency Hotel Miami

Will never stay here again, Got off the cruise ship earlier than expected. Tried to check in but was told I couldn't because I didn't have an early check in request. Although, another lady who was bumped off her flight and did not have reservations was checked in immediately. Had to pay for them to hold my bags until I could check in even though I was staying there. Finally got to check in at 2:30. Found a bag of rotting potatoes in my refrigerator. Had to ask for towels, since they only left 2 bath towels

We arrived on Friday at the Port of Miami, I called the hotel to request a shuttle. One person told me that they provide shuttle service, then put me on hold for 10 minutes. When I called back no one would answer the phone so my husband called and they told him they do not provide shuttle services. Once we arrived at the hotel there was a sign that stated that they do provide shuttle service to and from the port of Miami. Now we were out of $30. Not to mention our room wasn't ready and they charged us $3 to store our bags until the room was ready. So we ended up paying $180 ( this include the cab ride we were forced to take and the bag storage fee) for one night to hear airplanes land and take off one it was all said and done. I can go on about the shuttle service to the airport. we were told to let them know 5 minutes before we were ready to leave, they made us wait 45 minutes we were late to the airport.

Just got off a cruise and attitude was great on the ship.....but this hotel had a guy at the desk that should do something else. I don't need attitude when I am the "guest"

We stayed here one night while waiting for our cruise departure. The lobby is pretty but the location was scary - would not feel comfortable walking outside the hotel. Lots of car traffic, police sirens and loud arguments that could be heard through closed windows even though we were on the 6th floor.

We stayed at this hotel 1 day before a cruise and again, 1 day after the cruise. The Lobby is nice, but the furniture is old and worn. The pool area is nice and comfortable. On our first visit, the desk clerk gave me paperwork to sign, when I noticed it had us booked for 2 nights, instead of the 1 night I had reserved. I started looking further to discover it was for a reservation for a different person. It turns out the desk clerk had pulled up the wrong name, even though he had my paperwork and reservation number. Not so good. Glad I noticed it. The room was OK. Nothing special, nothing horrible. The staff was a mix. Some very friendly helpful people, ( the girl in the gift shop was wonderful), but some who just seemed to do the minimum with little friendliness. It was akward at times. I felt like they just wanted and expected a big tip for doing nothing. The second visit was worse than the first. The sliding glass door to the balcony would not operate. With much trouble, we did get it open, but could not get it closed. I went down to the desk to advise them, and get a different room, when I was told that "I was doing it wrong. Perhaps I did not know how to open a sliding glass door" . I advised them that I knew perfectly well how to open a sliding glass door. My husband is a General Contractor. He was down on his hands and knees looking at this door. It was broken. The girl at the desk had to go to the back room talk to her supervisor 3 times. I felt insulted and was getting very upset. The supervisor would not even come out and speak with me directly. The girl at the desk finally had enough and switched my room. The new room we were given had a bathroom faucet that was about to come off the counter! It was VERY LOOSE and EXTREMELY hard to operate. My husband again got down on his hands and knees to discover it was not secured to the countertop from underneath. Being tired, and knowing we were only there for the night, we decided to just put up with it. I did not want to go down to the desk again. I had been insulted enough for the day. There were also a few other things that I will not go into. All in all, the grounds are nice, but the staff and the maintenance of rooms need major improvement. At this time, I would not recommend this hotel.

We stayed here after a cruise. The 1st room we were given had a broken sliding glass door to the balcony. I went down to inform them, and change rooms when I was told "You must not be doing it right". Excuse me? Are you saying I don't know how to open a sliding glass door? Poor girl at front desk went back to talk to her supervisor 3 times. I asked for the supervisor to come out and speak with me directly, but they would not. Finally the girl changed our room. The new room had a broken faucet in the bathroom. Very hard to operate and would come right off if you were not careful. After the trouble I had before, we decided to just deal with it for 1 night. Was not a good experience.

we were very excited about going down to Miami for the ultrafest festival for the weekend .before we booked the reservation to the hotel we did some searching and reviews ,we decided to stay at regency despite the average or bad reviews. since i work at the front desk at a boutique hotel i decided to give at a chance. boy is that the last time i will stay there when i go to miami. as we proceeded to the front desk the two attendants were having a conversation and did not greet us until they were done with their conversation. rooms were decent and clean , but i strongly suggest that front desk receives proper training like manners!

They did live up to most of their advertisement. In 2012 you have to pay for the shuttle and there is no free breakfast as there ad said when I booked the hotel

It it what it is. We needed a room to stay overnight for a layover to St. Lucia. The hotel looks nothing like the photos, the A/C units in the rooms are loud and don't work that well, the staff is friendly, but some struggle with English. On the plus side, it is only minutes from the airport and they have a free shuttle.

the hotel is too noisy, the maid service too much noise in the hall way, room service is real bad not worth the $ at all. But rooms r confy.