When we walked in the hotel it looked very nice from the outside and the inside. They have a bell hop to hold your luggage while you wait to check in. They offer shuttles for the Port of Miami, the mall, casino,and airport. The pool was average
and was a decent size. When we arrived at our room, there were stains on the curtains that looked like blood and overall the room was not clean looking. It was so bad that we asked for a refund and went somewhere else.
We chose this hotel because of the low price and free shuttle service to the airport and shopping. When we arrived in Miami we had to wait over two hours at the airport because the shuttle was always full coming from the first terminal. It was a
Saturday night and there was loud music we could hear on the 4th floor! The rooms were clean, but old. In the morning we took the free shuttle to our cruise ship and quickly learned the (non-English speaking) drivers did not follow their booking list, but took the riders that yelled the loudest that they needed to catch their cruise. That was difficult for this polite Canadian. We stayed again on our return from the cruise and took the shuttle to the shopping mall at 10:00 in the morning, 1 hour before the mall opened. The return shuttle was not until 8:00 at night - we returned by cab. The shuttle to the airport in the morning went more smoothly, but we allowed ourselves several hours. The price was great for this hotel, but I really cannot recommend it.
The TV reception was extreamly poor. I have never seen cable come in that bad.
We filled out our Breakfast order and put it on the door for them to pickup. They never picked it up so we gdidn't get our hot breakfast we so baddly needed as my son
have Water Polo practive starting at 9am. You need to eat early in order to get in the water.
When I called Room Service they said they were too busy, trying to explain what they had done didn't help, tuff luck. We went to the self serve to get something cold on the way out. I tried to explain to the girl at the desk but understanding english was not her strong point. Yes Miami is a foreign country. Bellmen-very unfriedly, no help with bags
Nice location and access to the highways and airport. My room (218) was terrible though with the noise. Everything was outwardly decent about the hotel and rooms (clean, looks fine). However, I was missing the iron and ironing board and the
fridge. That is fine, but the noise was something else. Every 30-45 seconds it sounded like a blow horn went off for about 20 seconds. At first I though it was someone running a vacuum above me, but then it went on for the entire day. This noise was a nightmare- nothing like I have experienced before. If it was simply traffic and the airplanes I could withstand it, but this noise was not a noise you'd normally expect to hear. My other friend's rooms were just fine- I guess I got the unlucky one.
The shuttle took one hour to pick us up at the airport while we sucked in idling bus engine fumes. I had to call the hotel three times. Once they arrived, the driver claimed he had driven by twice before, yea right! We watched every hotel bus
go by. The check in was a nightmare, people behind the counter not knowing what to do. The couple ahead of us in line was asked to provide Drivers License for hotel, they took it to make a copy and did not come back for 10 minutes. The room was like walking into a musty hotel room from the 80's. It need some real help. The only good thing about it was the seafood restaurant next door was great.
We arrived at 10 am and they refused to let us check in until 3 pm. To add insult to injury they charged us $1 a bag to store our luggage in the hotel until the 3 o'clock check in. They also charged us 75 cents for each local call, $7.00 a day
parking, and the continental breakfast was $7.00 apiece.
We won't be staying again....
Hotel features (5 = best, 1 = worst):
Short walk from hotel
the positive is the location, and the room itself was pretty nice.