Although we had reservations, when we arrived at 6pm our room was not available. We waited about 45 minutes before the room was ready because it had to be cleaned. Since we had to wait, the hotel gave us a $30 credit to dine at the restaurant
inside the hotel. When we finally got our room key, we went into a room that was not clean. The blow dryer was out, bed unmade, bottle of opened water and underwear on the bathroom floor. We got another room that was clean. The view was great and the staff was friendly.
Hotel features (5 = best, 1 = worst):
Short walk from hotel
There is a restaurant inside the hotel. However, it does not have many food selections and it is pricey for basic food choices.
I was down for business. Location was very convenient. Staff very friendly, easy to check in late, were honestly interested in making sure all was comfortable. Lobby looks great. Room layout is good, nice desk area for business. Bath and closet
are dated and tired, could benefit from some updating. On check out they kindly comped the internet usage.
We had a less than perfect stay on our prior stay, but hotel management more than made up for it this trip. We were upgraded to a Jr Suite and the hotel provided complimentary snacks on our second night. The hotel is perfectly located on the edge
of downtown and near Mary Brickell Village and minutes from the Beach, Coconut Grove and Coral Gables along the MIamia River. Gorgeous views of the river and Biscayne Bay. While the self parking requires a lengthy walk, it is all indoors and secure. Also, easy access directly off I-95.
Helpful staff, comfortable rooms, good central location - only knock is the price of items in the gift shop in the main lobby (over $5 for a liter bottle of water!?) .. otherwise I would stay there again.
we stayed there for UMF. It was three nights. and it was really close to the bayfront park where UMF was held like 10 minutes walking. and we got free room upgrade (looks like suite). it was really crowded since there were a lot of people staying
there. however, overall, the hotel was good enough for three nights.