Hyatt Regency Miami

The trip was satisfactory. Got an excellent deal with hotel plus airline.

I have never stayed at a hotel anywhere in the world that had such a friendly, efficient staff as the Hyatt Regency Miami.

The staff was friendly and helpful. The room was large with a dressing area and sink. The king size bed was very comfortable with plenty of pillows. The view was great too.

Free room, free breakfast, free dinner -- Shane, Daniel and the rest of the staff were amazing. We'd come back to the hotel just for that level of service. I called the hotel to alert them that my husband and I wouldn't check in until very late -- our flight was delayed more than two hours. When we arrived at the hotel at 2 a.m., we were told that there was "good news and bad news." The bad news was that we didn't have our room available -- we had to sleep on a sofabed in part of a suite. But Shane, the clerk who checked us in, apologized, gave us that night for free and vouchers for free breakfast. He even scored us free sandwiches! We were starving and there was nowhere to get food. The next morning, Daniel hand delivered the keys to our new room -- a suite on the 24th floor and a real bed. We easily changed two of our breakfast vouchers to dinner vouchers, since we were leaving too early to have breakfast the last morning of our trip. At both breakfast and dinner, the staff was super friendly and accommodating. Breakfast wasn't so good (the fruit on the buffet was tasteless, the egg dishes were inedible; but the pancakes were yummy!) but the paella dinner and buffet were fantastic. Honestly, the rooms themselves were nothing to write home about, but they were clean, spacious and included safes. When we returned to our room Saturday evening, Daniel left us two dishes of cheese and fruit and a bottle of Pellegrino along with a handwritten note thanking us for staying with the hotel and offering any other help if we needed it. I've never experienced such service at any other hotel in my life and now that I have, don't think I can live without it!

The Hotel is good for business. The only bad thing is the parking lot. It is very expensive, not own by hotel and far from hotel.

I was unaware of the construction on site but once inside found it not to be an issue. The staff was courteous, pleasant, and professional. I arrived a little early but I was immediately booked into a room that was ready at that time which I definitely appreciated! I enjoyed a beverage and a delicious, unusual snack in the lounge as I enjoyed the view of the inter-coastal while waiting for my guests. The beds were very comfortable and the room spacious. The breakfast was extraordinary; a nice ending to our brief stay!

I was greated by very friendly and helpful staff at check-in. The standard and cleanliness of the room was excellent and the facilities all good. I was especially impressed with the restaurant breakfast service. The restaurant manager always made a point of saying hello each morning. I would certainly recommend this hotel.

Staff kind rude and speak very low english and the rooms was kind outdated.

Having lived in Miami, I can say there are definitely better locations for the same price. We booked a room here because of a package deal. This hotel is on an awkward intersection of Biscayne/Brickell and the interstate that makes it difficult to get into and to get out of the hotel. The hotel is attached to a convention center and the entire area can get hectic, especially trying to get into the hotel when there is a line to get in on a Friday night. $30 to valet your car per night or $20 to park it yourself in a garage and hike through 2 bldgs & up one elevator and down another to get to the hotel lobby. The room smelled damp and moldy and the bathroom was a closet. There are definitely much better options in the Grove and the Gables where you can actually walk to restaurants and shops instead of waiting 15 min for your $30 valet to bring your car around every time you don't want to eat in the hotel.

Staff was friendly upon arrival. Room was on the corner with windows on two sides, and was very large (especially for the money). The hotel is juuust starting to show it's age, but overall was clean and nice. Would go back.