THIS PLACE IS THE WORST!!!!!!!! DO NOT STAY!!!!!!!THE
WORST CUSTOMER SERVICE !!!!!
We booked this hotel for a quick
Soccer trip to Miami for the kids . We went to check
In and our name was in the computer but apparently a form never got faxed
instead of trying to help us we were told to leave and contact them on our own.
Very Rude !!! Contacted customer service they got us taken care of and told us the hotel could if contacted them. I guess that was Too Much work!! The front desk clerk insulted me in Spanish to my Husband. If this hotel wasn't already paid and it wasn't 10pm at night . We would of left.They never apologized to us and when we checked out never would look at us or say goodby or thank you.. Also the rooms are very small and the breakfast should even be called that . Just some muffins and apples and one type of Cereal. I Would Never go there again....
The hotel is hard to find. Check in & out was pretty easy. They charge you a $2 safe fee, regardless if you need it or not. Parking is an additional $8/day. Free breakfast was packaged muffins, cereal & fruit. The only reason I stayed is because
it is close to South Miami Baptist Hospital.
Overall a good value for location and amenities compared to other popular chain hotels.if you need just need a nice quiet easy to access hotel with sheltered parking, safe quiet area, walking distance to shops restos and cafes.next to library and
business district of coral gables.garage parking is 8$ p/n extra.wish it was included.needs fresh coat of paint and little rusty and moldy in places.needs colorful plants and flowers to add ambience imho.
The hotel was not so bad for a night. We use it as bridge to our cruise, and many other people like us. This is because of free shuttle service from airport and to cruise dock. Our room was clean, the bathroom very small, but clean, too. Smell of
humidity is everywhere, less in our room that is on the balcony.
Hotel features (5 = best, 1 = worst):
Short walk from hotel
Just across the road there are several restaurant and pub, very beautiful, and a shopping mall.
The family was in Miami for my sons graduation from the University of Miami . It was a very good location. Very close the the U. Room was a little small. The bathroom needed to be cleaned. Could not get wifi in the room. Had to go outside the room
to get connected to wifi. But it was a a great location and it served the purpose while we were there.
The hotel looks okay from the outside, when you walk in you say wow what a nice lobby and court yard put when start to sign paper you realize maybe not. Not professional registration card at all. They charge you $2.00 plus tax for safe use if you
use it or not, not good. THE ROOMS VERY BAD THE CELLING AND FLOORS ARE CRACTED, THE BED IS WORN ALL THE WAY DOWN TO THE SPRING
THE ICE MECHAINE IS OUT OF ORDER AND THE FRONT DESK AGENT SAYS THE OWNER IS NOT GOING TO FIX IT I AM JUST AN EMPLOYEE NOT A GOOD ATTITUDE TO HAVE. ALL IN ALL THE ROOM SUCKED I PAID WAY TO MUCH $85.00 FOR A $0 WORTH OF A HOTEL. DON'T RECOMMEND TO STAY WORST NIGHT SLEEP OF MY LIFE.
The main reason we chose this hotel was because it offered shuttle service from the airport & shuttle service to the ship terminal even though the hotel was not conveniently located to either the airport or the hotel. However, when we arrived at
the airport at 9:45 pm after a delayed flight, we were told that the last shuttle was at 10:00 pm & we had missed it. Not a word of apology or any alternatives were suggested. When we arrived at the hotel, the desk clerk was apathetic & unresponsive when we expressed our concern regarding the $30 cab fare. To make matters even worse, when we inquired about the shuttle service to the ship terminal the next day, we were informed with utter apathy & complete a lack of concern that it was full. In fairness to the very polite & caring desk clerk we encountered the next morning, he managed to get us on the shuttle to the ship terminal. In addition, this hotel is run down & in a bad section of town & other than the "advertised shuttle service" there is absolutely nothing about this hotel that would warrant staying there.