Walt Disney World Swan

The location is as good as the Disney hotels located around Crescent Lake. Because of the lower price, this seemed the best choice. We found a couple things out later that, combined, could have changed our decision. 1) No Magical express left us needing transport from and to the airport (Orland International). We found that a cab would cost about the same as renting a car, so we went with the cars flexibility. When we pulled in, we found out that it would be $15/day to park ($20/day valet) at the hotel. 2) Next at check=in we were told that there is a non-negotiable $12/day charge in addition to the room rate which covered the health club, two bottles of water and the 'high-speed' internet (this may have been in the web info, but we went right past it). To make matters worse, the wireless was terribly slow and the hard line in our room was not working. (note: a call to the desk ended with me on hold with the hotel's IT dept., which is not how I was going to spend my vacation, so I gave up. A similar issue at Beach Club ended with me leaving a quick message and a tech fixing the issue while I was a the park). Between those two issues, we were on the hook for $25-30/day, which would have made the Disney hotels much more price competitive.

I don't know whether it's because I'm an O... customer or if they just gave me the worst room in the hotel by accident. I had no view out my window other then the roof of the convention hall way. The room was at the end of a long hall and it must have been next to a service elevator because there was clanking going on at all times. I barely had enough hot water for a shower the last day I was there. The $12.00 per day amenity fee did me no good. The only thing I wanted or needed was the WiFi and most time I was not able to connect to it. The staff did refund me 3 days of the fee. The location was perfect and the staff was very friendly and efficient.

Stayed here for 7 nights through New Years. The rooms were not ready by 3 PM and the fridge wasnt emptied from the previous guests. However once we got past the initial check in concerns , the hotel lived up to expectations. The location was great and we all had a good time. I would definately stay again if i could not get into my timeshare

This hotel is center of WDW. So, we could move very easily. And the Room was very clean and confortable. I want to stay again.

We stayed there during Christmas. Great location, nice room, fantastic boat rides to Epcot and Hollywood studio.

it is located in walking distance to Epicot and Hollywood studio. We visited three restaurants in Swan and Dolphin and satisfied their food and good manner.

It was a great hotel, but it cost and bit much and the beds were pretty stiff. The room and staff were great and it was pretty clean. I'd come here again.

It was a great hotel, but it cost and bit much and the beds were pretty stiff. The room and staff were great and it was pretty clean. I'd come here again.

My trip to florida couldnt be better. The hotel was great ,best service, low rate fare charges. Wow . When i steped in the hotell service was awsome. Very close to the disney park. Without a doubt this was the best hotel i have ever been and would return here. Also recomend it to my families and friends .

We honestly couldn't be more thrilled with our vacation as a whole. The location of this hotel is perfect and their "pantry service" is so inexpensive I honestly thought it was mispriced. You can get a six pack of beer for $8 deliver or six bottles of water, 2 Powerades, and 4 granola bars to bring into the parks for about $15, all delivered to you from room service. The amount of money we saved on drinks and snacks is immeasurable. However, their $12 extra per day for "30 minutes of local calls, use of wifi, and 2 bottles of water" that they FORCE you to pay like they're doing you a favor was told to us so quickly upon check in I thought it was an extra service. When I told them we didn't need it, we were told it wasn't optional, we HAD to pay for it. We didn't need their wifi or the use of their phone and ended up being forced to pay an additional $100 for our trip. Whenever we had inquired about anything with them, their customer service was lacking to say the least their responses were mostly quick and a lot of times had nothing to do with the actual question we asked. I don't think anyone wants to arrive on vacation and automatically hear they're being charged an additional $100 for services they don't need. We honestly expected nicer rooms for the price, but didn't necessarily feel ripped off, just disappointed. The spa was fantastic and though a bit pricy, they do make it worth the experience. The rooms and the customer service (or lack there of) were the truly disappointing factors here. Truly, though, the pantry service and amount we saved on snacks and water in the parks because of it and the location and ease of transportation to the parks are what make this one of the more popular hotels in the area. I still would have liked a nicer room for the money and a little bit more attentive help from the front desk when asking a question.