SPM Blue Tree Resort at Lake Buena Vista

I would not return to this resort even if it was free. Customer service was very poor, staff holding personal conversation in front of customer and ignoring the customer. Asked for late checkout on 3 consecutative days, was told by 3 different people, will make a notation. Before checking out, went to have breakfast, stoppped at the front desk again to inform them I will be checking out after breakfast, was told, I will notify housekeeping. Came back from breakfast, room key was deactivated. This was just one out of many incidents regarding poor customer service. I saw better customer service at Perkins restaurant than at this resort.

The hotel is a converted aparment complex, so the rooms have plenty of space compared to standard hotel rooms. No regular housekeeping. Also the water had to be turned off for some problem, and the hotel did not allow us to change rooms. We had to get ready for a wedding and they only offered us a new room to get ready in and then we had to go back to our room. I thought that this should have been taken care of better or some sort of compensation given.

It's a quiet hotel with nice pools and friendly staff. The room is clean and has plenty of space and well equiped. However the beds are not as expected for a 3 star hotel. I slept bad. :( Other than that the location is great; very close to the premium outlets and attractions. :)

Overall pleased with our stay at Blue Tree Resort but did miss not having laundry in the unit. Laundry facilities onsite do not provide a change machine which is definitely an incovenience for travelers. It would be helpful if staff would at least let their customers know this up front so travelers would go to the laundry facility prepared! Garbage disposal in very poor repair. Refrigerator noisy. Master Bedroom closet door very hard to open and close.

First, cannot beat the location. Just minutes to everything. Book a long weekend stay, Thursday to Monday. Staff needs a little lesson on service, took almost an hour to have pool towels delivered to the room, and three phone calls to the front desk. Went to the front desk for the towels and they said they had to deliver them....NO MAID SERVICE at all. No replenishment on towels, coffee, etc. It;s just not offered. BUT they charge you an extra $50 to have your room cleaned when you check out. Pools were nice, grounds were nice. Rooms were ok, typical old florida. Clean with a hint of mustiness that quickly aired out with the air on. Walking distance to several restaurants, and easy highway access for the other parks, etc. Would stay again, but would have to be competitive on the price, as it is no different than a low budget hotel chain.

HVAC didn't work very well. Condo remained warm/humid despite adjustment to thermostat. No sound on TV in second bedroom.

good value family resort, basic activities. First room had some problems, the second one, which they gave us immediately was better

We were in building 18. Other family members were in building 1 and had a much nicer, recently renovated room. Ours was OK but could use a rehab. We had a one bedroom with a pullout sofa for the second bed, and the pull out took up all the space in the room so the four of us were cramped. The 2 bedroom had much more space.

This apartment complex is near shopping, dining and attractions and good value for your money.

I would stay her again and for anyon visiting the Orlando are for Disney it is next to downtown disney 2 lights away so you can't beat location. also the rooms were taken care of. It did take a while to check in which does happen I would stay again and then see if the check in was a 1 time event for being slow. Room was not ready at 4:30 when check in was 4 and I was 30 min early. again I would stay at the same place in the future.