Hotel Overview
Very nice but inconsistent service
Overall we enjoyed our stay at Riverside. The not so good - Location - We had asked for a quiet...
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Mad Dooner
- Feb 5, 2012
Great for the price
The hotel staff was extremely helpful. We had a great time and would stay again.
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almsreview
- Jan 15, 2012
The Walt Disney World Resort offers an innovative service called Disney's Magical Express with complimentary roundtrip airport shuttle from Orlando International Airport, luggage delivery and airline check in for Disney hotel guests*. To book Disney's Magical Express Service visit Disney's Magical Express Service Web site at www.disneysmagicalexpress.com/US to register once you have completed your booking.
* Resort Airline Check-In Guests flying United Airlines will be subject to the airline's checked bag fees policy. United Airlines charges fees for the first and second checked bags.
Guests arriving at the airport after 10 p.m. should be advised to claim their luggage at the baggage claim and take it with them to the Disney's Magical Express motor coach to their resort. Luggage delivery service will be provided for Disney's Magical Express to Walt Disney World Resort for a resort stay who arrive on flights beginning at 5 a.m. until 10 p.m.
Disney's Magical Express Guests will be notified of these changes through their Airport Transportation Information Booklet.
Disney's Port Orleans Resort - Riverside Rooms
- Royal Room - Gardenview
- NEW! Introducing Royal Rooms - it's where all your royal Disney friends stay! Each room makes you feel as though you're a character in the Disney stories you love. Magical Fireworks swirl about you as you recline in ornately decorated beds. Adorning the walls are Princely Banners, a magical painting and memories of Tiana and her friends displayed in exquisite frames. Your family will be swept up in a truly royal experience.
Courtyard or garden view rooms with two double beds or one king-sized bed with Television, hair dryer, coffee maker, ironing board/iron, refrigerator, ceiling fan, in-room safe, table and chairs and clock radio. Dial-up internet access (on request, surcharge); high-speed internet access (on request, surcharge). Microwave (on request, surcharge). Crib (on request). Nonsmoking. - Water View
- Rooms offer views of a pool or lake. Features two double beds, table and chairs, ceiling fan, vanity area with sink and a bathroom. Amenities include in-room wall safe, voice mail, coffee maker, hair dryer, iron and ironing board and refrigerator. Trundle beds (54" long) may accommodate a child age 3 - 9 in the Alligator Bayou rooms.
Maximum occupancy - 4 people - King Room
- Maximum occupancy - 2 people
- River View
- Two double beds. River view. Table and chairs. Television. Refrigerator and coffeemaker. Hair dryer. Clock radio. In-room safe. Ceiling fan. Crib (on request). Dial-up and high-speed internet access available (surcharge) Nonsmoking.
Maximum occupancy - 4 people - Preferred Room
- Two double beds. Varied view. Close to main lobby than standard room. Table and chairs. Television. Refrigerator and coffeemaker. Hair dryer. Clock radio. In-room safe. Ceiling fan. Crib (on request). Dial-up and high-speed internet access available (surcharge) Nonsmoking.
Maximum occupancy - 4 people - Standard View
- Rooms offer views of a courtyard, garden, woodland or parking area. Features two double beds, table and chairs, ceiling fan, vanity area with sink and a bathroom. Amenities include in-room wall safe, voice mail, coffee maker, hair dryer, iron and ironing board and refrigerator. Trundle beds (54" long) may accommodate a child age 3 - 9 in the Alligator Bayou rooms.
Maximum occupancy - 4 people
Hotel Map
1251 Riverside Drive, Lake Buena Vista, FL 32830
- Area served
- WALT DISNEY WORLD Resort
- Nearby airports
- MCO - Orlando International Airport
- Area description
- DOWNTOWN DISNEY Resort Area
Amenities
- Airport Shuttle
- Free parking
- Handicapped Rooms/Facilities
- High-speed Internet
- Internet Access
- Pool
- Restaurant
- Room Service
- Smoke-free policy
Dining
- Arcadian Pizza Express
- Pizza delivery to Guests' rooms at Port Orleans offered from 4pm to midnight.
- Boatwright's Dining Hall
- Taste of Southern-style cooking and American favorites. Unique setting surrounded by shipbuilding artifacts, fireplace and view of our Southern Trace bakery.
- Muddy Rivers - Ol' Man Island (Poolside)
- Hot dogs, popcorn and specialty drinks.
- Riverside Mill
- Burgers and chicken entrees, bakery items including cookies, ice cream and sundaes, BBQ chicken and red beans & rice, ribs, pizza, pasta and salads.
- River Roost (Lounge)
- Full bar, cocktail service, specialty drinks, hors d'oeuvres.
Hotel Policies
- Check-in:
- 1500
- Check-out:
- 1100
Terms and conditions
Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.
The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use. All information has been provided by this hotel and not by Orbitz
Guest Reviews (127)
Ratings and reviews for Disney's Port Orleans Resort - Riverside
- All travelers (127) 3.9 / 5
- Business (6) 3.3 / 5
- Couples (47) 4.1 / 5
- Families (68) 3.9 / 5
- Friends (2) 3.5 / 5
- Singles (4) 4 / 5
- Amenities:
- 4.1
- Room cleanliness:
- 4.2
- Hotel staff:
- 4.1
- Room comfort:
- 4
- Location:
- 4.4
- Value:
- 3.9
86%
would recommend to a friend.
- Most recent
- Highest score
- Lowest score
Reviewer score
Would recommend
Mad Dooner
Very nice but inconsistent service
Overall we enjoyed our stay at Riverside. The not so good - Location - We had asked for a quiet room and were given one by the river which turned out to be a very quiet location until one of the delivery/maintenance carts went zooming by on the river side path. This went on at all hours night and day! Food - horribly overpriced and mediocre. Stale buns at the food court. No response to our complaints. Wi-fi - didn't work well with my iPad. Called several times to get corrected and was told it should work. Well it didn't! Finally got someone to admit they had problems with Apple devices. The very good - room size and amenities. Pools. Cleaning staff. The Great - Front desk service and front gate guards.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 4
- Room cleanliness:
- 4
- Hotel staff:
- 2
- Room comfort:
- 4
- Location:
- 4
- Value:
- 2
Money-saving tip:
Not Applicable
Take your own snacks and drinks to the Disney parks in a small backpack. It will save you lots of $$$$.
Reviewer score
Would recommend
almsreview
Great for the price
The hotel staff was extremely helpful. We had a great time and would stay again.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 4
- Room cleanliness:
- 4
- Hotel staff:
- 5
- Room comfort:
- 4
- Location:
- 5
- Value:
- 5
Reviewer score
Would recommend
Grover51
Riverside resort
Beautiful resort. Room was not done until 3pm some days. The staff went around 8:30am in the morning with leaf blowers just outside the door and woke us up. People were very friendly throughout the resort. I would like to see the cable upgraded and free internet for the price you pay for the room. The grounds are manicured perfectly and the boat ride down to downtown disney was very nice. I will definitely stay here in the future.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 5
- Room cleanliness:
- 5
- Hotel staff:
- 3
- Room comfort:
- 3
- Location:
- 5
- Value:
- 4
Dining tip:
Short walk from hotel
Get the boat down to the restaurants to avoid the parking and traffic snarls in the parking lots at downtown disney.
Reviewer score
Would recommend
GrammyC
Dream Family Vacation
Our experience was very good. The people at the front desk check in were excellent. I was concerned when I was told that I still owed money for the room. They helped me get an Orbtiz agent on the phone and then stayed with me for the 45 minutes it took me to resolve the issue. The food in the restaurant was excellent while the food in the food court at lunch and dinner was ordinary. The folded towel animals in the room thrilled the kids. We got, swans, autterfuly, a one9eyed duck and mickdy mouse (2 rooms). We had a hard time figuring out how to adjust the air conditioning. The pool was nice but other guests gogged the hot tub so it was very crowded. Our biggest problem was that we did not have enough time to enjoy all of the features of the hotel because of all of the things to do at Disney World, Universal Studios and surrounding areas.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 3
- Room cleanliness:
- 3
- Hotel staff:
- 4
- Room comfort:
- 4
- Location:
- 4
- Value:
- 4
Money-saving tip:
Not Applicable
Bottled Water is expensive. Ask for a cup of water (iced or not) at any of the Disney food counters that sell fountain drinks and it is free.
Reviewer score
Would recommend
Luggage H8tr
Relaxing stay, beautiful grounds, great!
We decided to try the Port Orleans Riverside and we were rewarded with a wonderful stay that the whole family really enjoyed. I booked a King room in Alligator Bayou which was spacious and had plenty of room for the crib that we requested at check-in. It was delivered so fast that it was waiting for us at the room when we got there. The food court, swimming pool, and resort grounds were all excellent. The room we had was extremely quiet (in contrast to the typical All-Star resort room) and the family slept very comfortably. The in-room fridge was an unexpected bonus. I regretably forgot to request a ground floor room and the resort was quite full so we were given a room on the second floor which was an extra hassle with our stroller and extra baby gear each day. Also, some rooms can be quite far from the main buildings, so I would recommend requesting a ground floor room close to the main building if possible. Some rooms face the parking lots, so I would try and avoid those as well. Otherwise, our stay at Port Orleans Riverside was perfect and we will definately be staying there again in the future.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 5
- Room cleanliness:
- 5
- Hotel staff:
- 5
- Room comfort:
- 5
- Location:
- 5
- Value:
- 4
Money-saving tip:
Short drive from hotel
Instead of buying the refillable mugs, consider driving to one of the Hess stations onsite when you arrive and stocking up on bottled water/soda that you can keep in the fridge and take with you into the parks each day.
Reviewer score
Would recommend
NeilOR
Disney Weekend
We spent Memorial Day Weekend at the Disney Resorts; Port Orleans has a great shuttle service by boat to the middle of Downtown Disney, which is a great benefit versus taking a bus or driving. There are several pools you can relax in and the dining service is pretty good too.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 4
- Room cleanliness:
- 3
- Hotel staff:
- 3
- Room comfort:
- 4
- Location:
- 4
- Value:
- 3
Shopping tip:
Short drive from hotel
Instead of driving, take the river boat ferry to Downtown Disney for shopping and dining.
Reviewer score
Would recommend
P & J
Great place and value for the money
We previously stayed at Port Orleans "French Quarter" and wanted to try Port Orleans "Riverside" this time. We were not disappointed. A nice feature is that you can take a boat / ferry direct to the Downtown Disney area.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 5
- Room cleanliness:
- 4
- Hotel staff:
- 5
- Room comfort:
- 4
- Location:
- 5
- Value:
- 5
Time-saving tip:
Short walk from hotel
The best building location is as close to the main entrance as you can get - because it is near the first bus depot stop and near dining at the resort. You can fax a location request in advance of your stay. We did and they put us in a building were we wanted - and they did not charge us any more money. Disney is very accommodating!
Reviewer score
Would recommend
Marcela
Nice play to stay
We have stayed in this resort before and we really like it. Love the boat to downtown Disney which is great to grab breakfast , lunch or dinner since the food court and restaurant in the resort are not that great. Rooms are ok for a family of three. Like the lounge with the fire place and piano entertainment. Also good bus service. The pool has a nice slide which my daughter loved. Room has a refrigerator and table which made it eaasy for us to storage some staples and snacks. Only thing I don't like is the message and early maid visit the day of check out.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 4
- Room cleanliness:
- 5
- Hotel staff:
- 4
- Room comfort:
- 4
- Location:
- 4
- Value:
- 3
Dining tip:
Short drive from hotel
Take the bus or boat to downtown and dine at Wolgang puck express. The dinner is good and very affordable.
Reviewer score
Would recommend
Steve
Great Place to Stay
Really Enjoyed staying at this Hotel! Loved the Pool, lots of Waterfalls and the slide! The hotel also had a nice place to run in the morning. At first we were reluctant to eat in the food court area but we had Breakfast and a laet Dinner there and it was great, Pasta station was awesome. I would definately recommend this hotel especially for the price. If we can't get one of the upper leve Disney Hotels for a resonible price then we will be coming back to Port Orleans Riverside!
Hotel features (5 = best, 1 = worst):
- Amenities:
- 5
- Room cleanliness:
- 4
- Hotel staff:
- 4
- Room comfort:
- 4
- Location:
- 5
- Value:
- 5
Reviewer score
Would recommend
[...]
Felt like we were in Orleans
Port Orleans Riverside offered easy water access to the restaurants and shops at Downtown Disney. We took this trip 3 times in our 6 day stay. Rooms were spacious and quiet. Pools were easily accessible and water the perfect temperature. Boatwright Restaurant offered delicious southern menu.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 4
- Room cleanliness:
- 5
- Hotel staff:
- 3
- Room comfort:
- 5
- Location:
- 4
- Value:
- 4
