The bed was sunken in and the pillows were very flat. Luckily a wal-mart is near by so we could buy better pillows. The staff was pleasant and friendly but not overly friendly. The pool area is great - not too busy with a tiki bar and food that is
open until 11 pm. There is a lot of wildlife on site, including at least a dozen peacocks. It is a nice location.
I was a little afraid to see what I find after reading the reviews, but overall the room was clean and spacious. if you are looking for a decent clean place to stay I would recommend this place. but if you are looking for a 4 star hotel this is
not for you. The rooms need major upgrading, especially the bath tub and shower head. The front staff not too friendly the manager was very nice though. Breakfast was ok.
I was very disappointed with this hotel! There were tons of ants and we had to kill 3 roaches in the 2 nights we were there. They need to to a better job cleaning I would not walk bare foot in this place if you paid me....won't be going back to
this place again!!!!
We booked this through this site in a hurry after reservations at the theme park fell through. Our first night was pretty rough because the bed was as soft as a brick. We complained to the staff and asked to be let out of our second night
reservation. They were reluctant and said we needed to contact this site. As I began looking for a phone number to contact, (there is none...), the desk personnel offered to switch rooms. The second night was a lot better. The rooms are spacious and are well equipped much like an apartment. The free(?) breakfast was decent.
Booked this for my wife and her friend with the 2 little ones to go to Universal after bragging to her friend about room size and pool. They arrive to a small room with roaches and no towels. They get moved after more attempts then necessary, only
to get to another dirty room with no towels, took until end of day to get any more towels. Then they get to the pool to find tiles broken and coming up around the pool and dirty with algae. No one seems to care or take seriously, I called for a manager today and was told they would call back after the current call they were on, that was 5 hours ago. Stay away!!!!!!!!!
The Hotel grounds was beautiful, very well kept, the swimming pool was great. The room was ok fornthe deal we got, it was clean, the beds were not confortable, but like I said before it was ok for the deal that we got. The location is great.