Was pretty nice until my wife and cousin spotted two baby roaches. Definitely not worth 140 a night and the 80$ cleaning fee! U gotta be kidding me. location was great. right next to all the big attractions. staff was very nice. the pullout couch
was broken and very uncomfortable. my little cousin had to sleep on a air mattress that the agency reluctantly provided. all in all NOT WORTH THE MONEY too many great places to stay in Orlando to stay at an average one.
I didn't know about the deposit of $250 before arriving so that was surprising. I was informed my deposit would be returned after inspection, however 2 days have lapsed and still no refund. I called and checked and the response I got was the maids
are backed up??! There were ants all in the dishwasher and counters. I stayed in a 3 bedroom and there were no tv's in the kids rooms so they slept in the front room with the pull out bed. If I would have known that, I would have stayed in a 1 or 2 bedroom. I felt a bit cheated, we didn't spend much time there so it wasn't all bad, but a little disappointing.
We had too many issues with this trip. The first night, we got locked out of the house because of the two keys they gave us, one key was wrong. We didn't get into the house until almost 3am. The Second night, after we returned from a day out,
there was over $300 cash missing. Its been about two weeks since the trip, and this issue still hasn't been resolved. The staff hasn't even called me for any update, I have been the one to call for any kind of update.
Other than that, the house was clean and all of the amenities were great. And it was close to Disney. But, the fact that these other issues still have not been resolved makes me completed unsatisfied with this trip and with Magical Memories.
The villa was fabulous, open and bright! Everything was clean and organized. We stayed 4 days and 3 nights and this is the first time that No one complained of back aches! the beds were fabulous!
We can't wait for our next visit to Orlando because
we will definitely be staying with Magical Memories again!
Worst place to stay with family,hopeless management.
Firstly, Its an ordeal to reach the apartment itself. Nothing like shown in the pictures, our was a ground floor the carpet was stained n ripped, beds not at all comfortable,bath tub was rusted, the kitchen was clean but it was so annoying to find
out that the microwave isnt working.Hard to get to the c.care,do not bother to return your voice msgs, and the worst part we had to manage without the microwave for my whole trip and all they had to say is sorry. Pathetic management, horrible staff, especially the lady I was complaining to it seemed as if she is doing a favor on us by listening to my problem. I would never advice anyone especially with kids to go for this place. Situation like this actually shows the reality of whats hidden under. If they couldn't replace a single microwave in my 5 days vacation I wonder what would they do even in worse situation. I really had a tough time staying there w/ my kids. Internet is really slow. A total waste of money.
We stayed in a condo at the Royale Palms Resort and it was an older model but had been kept up. Some the the decor was out dated but was clean and neat. We were in the Orlando area on business and the condo allowed us to retrun to our unit and
relax after a long day.
The house we stayed in was not cleaned before we arrived. We cleaned the home ourselves which took a few hours. The washer leaked and the sofa bed was broken. When we finally laid down to rest with our kids my dad (who owns an exterminating
company) noticed that the beds had bed bugs. BED BUGS!! Need I say more? We were given a refund for the room, but not for the pillows and blankets that had to be thrown out. Not to mention the food in the refrigerator that went to waste because we had to shorten our stay.