Gaylord Palms Resort & Convention Center

5 stars
6000 West Osceola Parkway, 6000 West Osceola Parkway, Kissimmee, FL 34746
Hotel Overview
Reviewer score
4.4
out of 5
276 reviews
First class treatment!!

This was our second stay. My wife and I loved the concierge and landscape. The whole experience is... See full review

  • Supersix Evo
  • Sep 1, 2014
Gaylord Getaway

We had an awesome time at the Gaylord. The room was clean and big! We did a night stay for our... See full review

  • Brisco
  • Sep 1, 2014
Florida -- in all its incarnations -- and free shuttles to Disney parks

The Gaylord Palms epitomizes Florida grandeur. The sprawling resort pays homage to the various regions of the state, from breezy Key West to old-world St. Augustine. Four and a half acres of themed experiences under glass walk guests through theme park-like exhibits filled with lush foliage and architecture that capture the identity of the featured area. Rooms complement the style of each wing. Amenities tend to every need, whether it is scheduled transportation to Walt Disney World or babysitting services.  

Highlights
  • Four and a half acres of themed experiences to showcase the regional architecture of Florida
  • Six restaurants and lounges
  • Clearwater Cove, which features a zero-entry pool, octopus water slide and sand play area
  • Relache Spa with salon and fitness center
  • Scheduled shuttle service to Disney theme parks
Rooms

Lining the perimeter of four themed atriums, the 1,406 rooms of the Gaylord Palms are designed to mimic Key West, the Everglades, St. Augustine and Emerald Bay. Spaces wow with striped cabana fabrics, Spanish and Mission-style furniture and rich woods. Amenities aim for extra pampering, from glass-enclosed, walk-in showers to lighted magnifying makeup and shaving mirrors. Balconies encourage guests to take in the circus-like views below.  

Features

If the massive boat "docked" in the Key West Atrium does not grab the attention of Gaylord Palms guests, then the live alligator feedings and oversized octopus fountain in Clearwater Cove will. Relache Spa, a 20,000-square-foot oasis, pampers visitors from head to toe with an extensive menu of massages, facials, body treatments and nail and hair services. The spa is also home to a 4,000-square-foot fitness center equipped with cardiovascular machines and Smith Press System.

Transportation
  • Orlando International Airport (14.5 mi/23.3 km)
Attractions
  • Downtown Disney (1.9 mi/3.1 km)
  • Epcot (2.4 mi/3.9 km)
  • Walt Disney World (3.7 mi/5.9 km)
  • Animal Kingdom (4.8 mi/7.7 km)
  • SeaWorld Adventure Park (5.8 mi/9.3 km)
  • Wet N' Wild (8.8 mi/14.2 km)
  • Universal's Islands of Adventure (9.6 mi/15.5 km)
  • The Wizarding World of Harry Potter (9.6 mi/15.5 km)
  • The Florida Mall (10.5 mi/16.9 km)
Business
  • Offers 400,000 square feet of convention, exhibition and pre-function meeting space
  • Catering
  • Dedicated meeting managers
  • Technical support
  • Full-service IKON Business Center
  • Parcel services
Policies and fees

  • The hotel charges a daily resort fee of $ 15 USD plus tax that is not included in pre-paid booking. The fee must be paid directly to the hotel.
  • A free shuttle to Downtown Disney operates on a first-come, first-served basis. The shuttle picks up guests at the transportation lobby. Request an updated shuttle schedule at the concierge desk.
  • The hotel charges $15 per day for Self Parking and $22 USD per day for Valet Parking.
  • Exciting renovations are now underway to provide guests with an incredible new resort experience.  These renovations will not impede guest amenities however some areas will have limited access. 

This is not a comprehensive list of fees. Any amounts listed above may not include taxes and are subject to change.

Amenities

  • High-speed internet
  • Outdoor pool
  • Non Smoking
General
Air conditioned
Non Smoking
Free local telephone calls
Elevators
Ice machine
Activities
Outdoor pool
Fitness center or spa
Fitness Center
Exercise gym
Jacuzzi
Sauna
Children's activities
Game room
Tennis
Water skiing
Horseback riding
Dining
Bar/Lounge
Restaurant
Coffee maker in room
Coffee shop
24 hour room service
Room service
Vending machines
Services
24 hour front desk
Business center
Maid service
Laundry service
Guest laundromat
Express checkout
Childcare Service
Concierge desk
Laundry/Valet services
ATM/Cash machine
Security
Wake-up service
In-Room Safe
Meeting/Banquet facilities
Car rental desk
Barber shop
FAX
Video checkout
Gift shop
Currency exchange
Florist
Internet
High-speed internet
Parking
Parking
Valet parking
Accessibility
Accessible facilities
Accessible parking
Room
Television with cable
Radio
Safe
Phone with speaker
Telephone
AM/FM alarm clock
Free newspaper
Hairdryer in room
Microwave
Outlet adapters
Cribs available
In room movies
Sofa bed
Temperature control
Shower
Iron
Ironing board
Bath tub
Wet bar

Hotel Map

28.3448 -81.5232
Area served
Kissimmee
Nearby airports
Orlando International Airport, (MCO), 19.30, MI, NE; Orlando Sanford International Airport, (SFB), 50.10, MI, N; Orlando Executive Airport, (ORL), 22.00, MI, NE; Kissimmee Gateway Airport, (ISM), 8.00, MI, SE;
Area description
Resort, Location Type: Resort

Nearby points of interest

  • The Millenium Theatre: 1.4 mi
  • Million Dollar Mulligan: 1.7 mi
  • Jungleland: 4.3 mi
  • World of Orchids: 4.4 mi
  • Green Meadows Petting Farm: 5.6 mi

Dining

Old Hickory Steakhouse
Enjoy one of the finest restaurants in Kissimmee. Indulge in fine wines as you savor tender, juicy premium All Natural Black Angus seared-to-perfection or artisanal cheeses from our Maitre d'Fromage.Chef JR supports local, organic and sustainable farming.
Wreckers Sports Bar
Sports fans will flock to our Kissimmee resort's elevated bar, which features a 37' sport screen accompanied by mouth-watering appetizers, hearty concoctions and the coldest draft beer in town, including our exclusive Wreckers Red Ale.
Villa de Flora
Voted Critic's Choice for Best Brunch by the Orlando Sentinel. Set in the grand dining room of a European villa, our chef's table offers a fresh and authentic seasonal buffet menu inspired by Mediterranean cuisine.
Sunset Sam's, a Key West Grill
Step aboard the 60' sailboat for a tropical oasis of excitement right inside our Kissimmee resort! Sunset Sam's features New World Floridian cuisine, with a variety of fresh seafood prepared to your preference. Kids' menu available.
SORA
A modern sushi bar and lounge featuring popular sushi rolls, sashimi and other favorites prepared fresh. SORA is also an ideal hotspot to gather for eclectic, fusion-inspired cocktails and handcrafted drinks.
SandBar
Conveniently located just steps from our pools, SandBar lets you grab a bite without having to leave the fun in the sun! Indulge in All-American favorites and refreshing beverages to quench your thirst. Kids' menu available.
The Cocoa Bean
We Proudly Serve Starbucks(R) Coffee. Choose from premium coffee drinks, fresh bakery items, gourmet sandwiches and a selection of beer and wine at our signature coffee bar overlooking the St. Augustine Atrium.
Honeybells Frozen Yogurt
Treat yourself to tasty frozen yogurt that makes the perfect snack any time of day! Grab a cup and create your own delicious blend of yogurt piled high with toppings!

Hotel Policies

Check-in:
03:00 PM
Check-out:
11:00 AM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (276)

Ratings and reviews for Gaylord Palms Resort & Convention Center

Overall score

4.4 / 5
5.01.0
276 out of 276
Amenities:
4.5
Room cleanliness:
4.5
Hotel staff:
4.4
Room comfort:
4.4
Location:
4.4
Value:
4.1

90% would recommend to a friend.

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Review of Gaylord Palms Resort & Convention Center

Reviewer score

4
5.01.0
Anonymous
Business
Fort Walton Beach Fl
Feb 15, 2010

Great Place

This was a great place to stay and I would do it again.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
4
Room comfort:
4
Location:
5
Value:
5
Trip purpose:

Business

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Review of Gaylord Palms Resort & Convention Center

Reviewer score

2
5.01.0
Anonymous
Business
Brandon, FL
Feb 15, 2010

Horrible experience!

For a resort, it was a horrible experience for us. It was almost like they decided to put us in the room no one else would go into. To start, they didn't tell us about the fees, [...], but when I asked at the front desk he said it was for "Incidentals", not a exorbanate amount for parking and resort fees and everything else they can tack on! After "Pre authorizing" us for an extra $50. we went to our room. It was nothing more than a hotel 8 room to us. The computer wouldn't turn on even after the "resort" went thru step by step with us.... It had an old t.v. that had a horrible picture! The beds were all messed up like people had gone in there and laid down for awhile and then left. The caps for the glasses were dusty. They also have "Synthetic down" pillows. My 5 year son is allergic to feathers and to be honest, they really affected him bad. We called house keeping to find out if they had any regular pillows and they did not. They told us that "there should be no reason he is having problems with it because the feathers aren't real". He was coughing until I made him lay on me. So of course, no sleep. Upon checkout....The girl tried to be nice about it but ended offending me even more. They told me the same thing about the pillows and then continued to tell me about giving their regular ones to charity and how they help the community so much. Then just blew me off. The staff was very unattentive, very rude and I will never return there again! For a 4 star resort, I'm sorry, but unless you have a suite there, don't go!!!

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
3
Hotel staff:
1
Room comfort:
1
Location:
4
Value:
1
Trip purpose:

Business

Dining tip: Short drive from hotel

There are plenty of options that are wonderful for families around the area. Pricing and selections for families at hotel are not good.

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Review of Gaylord Palms Resort & Convention Center

Reviewer score

4
5.01.0
GatorBull
Business
Gainesville, FL
Feb 14, 2010

Beautiful Hotel, Excessive Fees

[...] Not much is included with the resort fee outside of a couple bottles of water.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
3
Hotel staff:
4
Room comfort:
3
Location:
4
Value:
2
Trip purpose:

Business

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Thank you for your feedback!
Review of Gaylord Palms Resort & Convention Center

Reviewer score

4
5.01.0
steve harleyman
Business
brandon fl
Feb 14, 2010

it was very good.

nice room we self parked did not think i should be charged to park my own car.we were going to be in and out a lot did not want the hassel of vallet parking!

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
3
Hotel staff:
3
Room comfort:
3
Location:
3
Value:
3
Trip purpose:

Business

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Thank you for your feedback!
Review of Gaylord Palms Resort & Convention Center

Reviewer score

1
5.01.0
1BigDodgerFan
Business
Seminole Florida
Feb 14, 2010

Horrible Customer Service at the Gaylord

We had a horrible experience. The room was NOT what we paid for and they were unwilling to make cost adjustments. We ordered a King room with an atrium view. We got two queens and an obstructed view room. The valet parking would not answer the phone. So, we went downstairs and waited with many people over a half hour to get our car in the cold. I'll never go there again. For the price you pay, I would have expected more!

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
3
Hotel staff:
1
Room comfort:
1
Location:
4
Value:
1
Trip purpose:

Business

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Thank you for your feedback!
Review of Gaylord Palms Resort & Convention Center

Reviewer score

4
5.01.0
GRINGO SR
Business
Romulus, Mi
Jan 19, 2010

WOW!

The only thing I did not like was the beds. They were not comfortable.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
4
Room comfort:
2
Location:
4
Value:
4
Trip purpose:

Business

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Thank you for your feedback!
Review of Gaylord Palms Resort & Convention Center

Reviewer score

4
5.01.0
Anonymous
Business
New York
Jan 10, 2010

Relax and Excellent for Disney Access

Enjoyed 24hrs hot tab. Good location and convenient free shuttle to the Disney Theme Park.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
4
Trip purpose:

Business

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Thank you for your feedback!
Review of Gaylord Palms Resort & Convention Center

Reviewer score

5
5.01.0
Robbie in Valdosta
Business
Valdosta georgia
Jan 4, 2010

A great start to a new year

We saw a great ice display at the hotel. Definately will be back

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
4
Room comfort:
4
Location:
4
Value:
4
Trip purpose:

Business

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Thank you for your feedback!
Review of Gaylord Palms Resort & Convention Center

Reviewer score

4
5.01.0
tbown
Business
chicago,Il
Jan 2, 2010

christmas vacation

The family and me went to disney world, and this hotel is literally right down the street.All the other atractions like Seaworld,Universal Studios are also very close.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
2
Room comfort:
2
Location:
1
Value:
1
Trip purpose:

Business

Dining tip: Short drive from hotel

There is any kind of cuisine right there on their strip which is 6 blocks away. There is also a lot of shpping around there.

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Review of Gaylord Palms Resort & Convention Center

Reviewer score

2
5.01.0
CABNJ
Business
Woodstock, VA
Dec 29, 2009

Not what we expected

For the price of the hotel stay, continental breakfast should be offer like other less expensive hotels.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Room cleanliness:
2
Hotel staff:
2
Room comfort:
2
Location:
5
Value:
2
Trip purpose:

Business

Dining tip: In Hotel

The hotel offers nice dining with delicious meals and very friendly staff

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