Gaylord Palms Resort & Convention Center ★★★★★

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$161
avg/night
Rate and special offer based on
Check-in: Feb 18, 2016 Check-out: Feb 21, 2016

First Class Resort !

Would recommend Thu, Mar 22, 2012
Room was somewhat small, but functiuonal and clean. View of interior everglades (extra cost) was obstructed due to location on lower floor. Several places to eat in the resort, but expensive. Buffet food was good and not as expensive as others in the resort. Service and staff were always kind. Many other places to eat within ten minutes drive time. Close to Disney and Sea World. Discovery Cove was worth every penny.

| Hudson, OH, USA Family

4 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 4 /5
  • Comfort: 4 /5
  • Location: 5 /5
  • Value: 4 /5

Really loved this place

Would recommend Thu, Mar 22, 2012
Beautiful hotel. Only complaint is the room keys are very sensitive to magnets ... I had three incidents with demagnetized room keys (came into contact with my BlackBerry!!). They need to look into this problem.

Dining

Saro ... excellent food!!

| Ottawa, ON Singles

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 5 /5
  • Hotel staff: 4 /5
  • Comfort: 5 /5
  • Location: 4 /5
  • Value: 4 /5

Beautiful Hotel but what's up with parking and hotel fees for each day?

Would not recommend Mon, Feb 27, 2012
Hotel was very beautiful inside and outside. Staff was alright, really didn't interact with them much. Didn't get the room I paid for; which was suppose to be King Size, instead received two queens. Bathroom was extremely small...but clean. Was surprise in morning by having a bill for parking and hotel fees which add up to $33 which was pretty shady of them to do. They already making their money from room cost... Not sure if I would go back.

| Ocala, FL, USA Couples

3 /5

Overall score
  • Amenities: 2 /5
  • Cleanliness: 5 /5
  • Hotel staff: 3 /5
  • Comfort: 3 /5
  • Location: 4 /5
  • Value: 2 /5

Unexpected extra costs

Would recommend Mon, Feb 27, 2012
Great hotel, great location, I guess I didn't read enough of the info...valet parking $22, self parking $15, vending machines on the floor only take your room key and a soda is $2. Room service is hit with a %23 service charge plus a $3 delivery fee. I suppose that is to be expected when only 5mins away from Disney!

Shopping hint

There are a number of outlets within a few miles

| DC Family

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 4 /5

Very Disappointed

Would not recommend Sun, Feb 26, 2012
The parking situation was horrendous for paying 15 dollars. It took 10 minutes and three seperate elevators to get to my room. The bed is stiff and uncomfortable, and the pillows were awful. I still have a kink in my neck two days later. I picked a King Bed on this website and when I got there, they told me that they have two queens and that they wont honor third party requests. Im 6 foot 6 and began to make a big deal about this, and they suddenly had a king bed available. This tells me they dont honor Third party reservations, and try to convince you on the cheaper room.

| Tampa, FL, USA Business

2 /5

Overall score
  • Amenities: 3 /5
  • Cleanliness: 3 /5
  • Hotel staff: 2 /5
  • Comfort: 1 /5
  • Location: 3 /5
  • Value: 1 /5

Great New Years Weekend

Would recommend Sun, Jan 8, 2012
Beginning to end a great experience. This is a great hotel for families, not much for older couples.

Entertainment hint

Disney, Universal, Sea World all short drives away. Universal City Walk New Years Eve was awesome.

| Western North Carolina Couples

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 4 /5
  • Value: 5 /5

Amazing family getaway

Would recommend Fri, Jan 6, 2012
Gaylord palms was absolutely amazing. Almost didn't book it because of the name but was by far the nicest hotel I have ever stayed at. So much stuff to do in this hotel. It's huge. The staff is very friendly and always willing to help. If u are lookin for a amazing family hotel that's close Too Disney this is it. Disney entrance was literally 2 min away.

| Cleveland, OH, USA Family

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5

Disappointed

Would not recommend Thu, Jan 5, 2012
Great location, poor service... Pool was not working, lousy (and very expensive) valet service. Outdated rooms, that smell like an ashtray.... Every time we went to Orlando we promised, one day to stay at the Gaylord Palms. Nothing special. When you pay more, you expect more.

| Miami, FL, USA Family

3 /5

Overall score
  • Amenities: 3 /5
  • Cleanliness: 2 /5
  • Hotel staff: 2 /5
  • Comfort: 2 /5
  • Location: 4 /5
  • Value: 2 /5

Well Intended, Poorly Executed

Would not recommend Wed, Jan 4, 2012
Beautiful hotel and amenities overall, but sub-par execution. Check-in took over 25 minutes because the hotel could not locate a record of having a second room with my reservation. (Glad I had my smartphone and reservation record!) Resort fee charged to us was actually a couple dollars higher than indicated, and we didn't get the two complimentary waters they indicated were included in the resort fee, even when asked for. Not a huge difference in price, but just an instance where you feel like you're getting hit for a little more than what you thought you were getting. Despite all this, the place is beautiful, beds extremely comfortable, and overall was 'okay'. They need some work on customer experience though and fulfilling on what they disclose / promote. Hopefully the addition of new amenities this year will help make prices more worthwhile.

| Richmond, VA, USA Friends

3 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 4 /5
  • Hotel staff: 2 /5
  • Comfort: 3 /5
  • Location: 4 /5
  • Value: 2 /5

Hopefully a temporary problem

Would recommend Tue, Jan 3, 2012
My family had stayed at this hotel before and had only positive experiences, which is why this trip was such a shocking disappointment. Let me be clear, the hotel management did as much as they could do to compensate us for the trouble, but apparently there are a multitude and range of staffing problems. These included: parking attendants not letting us unload in front of the hotel (against their policies), broken glass on the bathroom floor, inaccurate bus schedules from Disney parks, food boxes left in hallways for an entire day, inconsistent answers and responses between managers and other staff as to policies, some downright rude people, and most of one day without water (not entirely their fault). Although each of these on their own does not add up to much, in total these were too many problems for a hotel of this caliber and reputation, especially since they're in such close proximity to stiff competition. I will think twice before going back this hotel.

| Greensboro, NC, USA Family

3 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 2 /5
  • Hotel staff: 1 /5
  • Comfort: 3 /5
  • Location: 5 /5
  • Value: 3 /5