$219 Avg/night
Rate and special offer based on Check-in: Sep 1, 2015 Check-out: Sep 2, 2015

The Reach Resort - Waldorf Astoria Collection

4 stars
View map of 1435 Simonton Street, Key West, FL 33040

Hotel Overview

Ratings and reviews for The Reach Resort - Waldorf Astoria Collection

Overall score

4 / 5
5.01.0
216 out of 216
Amenities:
4
Cleanliness:
4.3
Hotel staff:
4.3
Comfort:
4.3
Location:
4.5
Value:
3.6

84% would recommend to a friend.

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Review of The Reach Resort - Waldorf Astoria Collection

Reviewer score

2
5.01.0
Dawg1111
Business
key west
Oct 15, 2014

All a al carte

The amenities cost you an extra 25 a day which when ask what they were? it was explained that was for the pool and such, only cappuccino in the room, a coke was available in the gift shop for $3.76 but hey they had a ice machine, parking was only $20 a day food in restaurant was good a la carte only with the sides around $8 each. Anyone checking in off the street were rewarded with complimentary cookies, champagne, and water gift package! if you had reservations you got a door key. Hotel was great clean, great location staff was also great. But even the $39 cheapo on I95 do a continental breakfast and has a coffee pot in the room and at a 1/10 of the cost. It was very evident that they were not concerned about returning guest. For me when I pay this much for a room I don't expect to be over charged for things that normally included. Sometimes you don't feel like you get what you paid for!! This time I know I didn't.

Hotel features (5 = best, 1 = worst):
Amenities:
1
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
2
Trip purpose:

Business

Dining tip: In Hotel

stay at the other end of Duval st there is a very nice hotel there. price is comparable and better service

Review of The Reach Resort - Waldorf Astoria Collection

Reviewer score

3
5.01.0
prpball
Business
louisville, ky
Oct 4, 2014

no dresser but overall very nice

For some odd reason there was no dresser in the room. When they remodeled they decided not to put dressers in the rooms. Other than that the room was clean and comfy. The overall atmosphere of the hotel was pleasant. Warning!! Restaurant is very expensive, especially for breakfast. Buffet style breakfast only, 28 bucks per person. Ouch!

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
4
Hotel staff:
4
Comfort:
4
Location:
4
Value:
3
Trip purpose:

Business

Shopping tip: Short drive from hotel

duvalla street is just 1 block over and there is a ton of shopping and food options. you'll want to drive at least 6 blocks up for parking because the good shopping and food starts around the 600 block and the hotel is around the 1300 block.

Review of The Reach Resort - Waldorf Astoria Collection

Reviewer score

5
5.01.0
AnitaBlev
Business
Alabama
Jul 6, 2014

Loved it!

My husband and I really enjoyed our stay. We would definitely stay at this hotel again. The staff was excellent.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
4
Trip purpose:

Business

Review of The Reach Resort - Waldorf Astoria Collection

Reviewer score

4
5.01.0
Getaway for fun
Business
Ohio
Jun 23, 2014

Not bad, but they nickel and dime you to death

Overall the location was the best. Rooms were fine, but all of the charges on top of your bill were ridiculous.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
3
Hotel staff:
4
Comfort:
3
Location:
5
Value:
3
Trip purpose:

Business

Review of The Reach Resort - Waldorf Astoria Collection

Reviewer score

3
5.01.0
Traveler 03
Business
Memphis, Tn
Jun 8, 2014

The Reach

The is an older building so the rooms are a bit larger. Bath towels are brought in twice a day. Yet bathrooms are not cleaned each day. The beach made for the hotel always has a thick abundance of seaweed on the beach. It was cleaned off once in 6 days.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
3
Hotel staff:
4
Comfort:
3
Location:
3
Value:
4
Trip purpose:

Business

Review of The Reach Resort - Waldorf Astoria Collection

Reviewer score

2
5.01.0
TRF2
Business
Kansas City, Mo.
Jun 3, 2014

Missed opportunity

Staff didn't seem that interested in helping or greeting you unless they worked for tips. Customer service was less than desirable, unless you made someone make eye contact with you. Room was filthy, examples are: Carpet needed cleaned, filthy glass in bathroom with stick substance in bottom of it, hair dryer worn and had hair hanging from inside it, bed mattress obviously old due to body molds/depressions in sleeping positions, flat surfaces hadn't been dusted in months, except mirror hanging by entry door, carpet not vacuumed, note pad next to nightstand that was used as a coaster was water logged and dried. Good news is that cleaning staff inspected our concerns and addressed issues at hand as best they could while trying to cool off the Mrs on her birthday, yes my wife's birthday to boot. Management waived resort fees for the week. Not the best experience at a hotel that carries the Waldorf Astoria name (The Reach). Disappointed. The location of the hotel, the beach, and the Key West island way of life carried the rest of our experience. Definitely had to (Reach) down to find that special something at this hotel..

Hotel features (5 = best, 1 = worst):
Amenities:
2
Cleanliness:
1
Hotel staff:
2
Comfort:
2
Location:
5
Value:
2
Trip purpose:

Business

Dining tip: Short walk from hotel

El Siboney - Great Cuban food.

Review of The Reach Resort - Waldorf Astoria Collection

Reviewer score

4
5.01.0
martafoos
Business
PIttsburgh
May 19, 2014

Not as nice as Casa Marina, but closer

The best thing about this hotel is the private beach. Not at all rocky, very nice. BUT the price is practically the same as the sister hotel Casa Marina, and that hotel is far, far, far nicer. A bit further away from Duval, yes, but! If you ride bikes, you will be fine. If you walk, it may pose more of a problem.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
5
Hotel staff:
4
Comfort:
4
Location:
4
Value:
3
Trip purpose:

Business

Dining tip: Short walk from hotel

Ambrosia- get the salmon sushi.

Review of The Reach Resort - Waldorf Astoria Collection

Reviewer score

4
5.01.0
Vagabond Kid
Business
Richmond, Virginia
Apr 10, 2014

Excellence

The Reach is everything I have come to expect in a Waldorf hotel. The location at the quiet end of the island, the beautiful grounds the staff, all were excellent. We stayed for six nights and did not want to leave,

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
5
Comfort:
5
Location:
5
Value:
4
Trip purpose:

Business

Dining tip: Short walk from hotel

Louie's Back Yard is literally next door, through a path by the pool. The restaurant offers superb dining and the most charming atmosphere on the island of Key West.

Review of The Reach Resort - Waldorf Astoria Collection

Reviewer score

4
5.01.0
JoannG
Business
Bethesda, MD
Feb 22, 2014

worth the splurge

The location of The Reach is great - in the quiet part of town and right on the beach. The private beach is the real draw, since there are few beaches in KW. The housekeeping left something to be desired. The room was clean, but the little details were not attended to. After the first day (of 5) there was no bath mat and the toiletries were not replenished. The sheets were not changed unless we asked for it. The hotel was quiet and the balconies were lovely.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
3
Comfort:
4
Location:
4
Value:
3
Trip purpose:

Business

Dining tip: Short walk from hotel

Louie's Backyard for dinner. Southernmost Hotel Cafe and Bar for lunch or dinner.

Review of The Reach Resort - Waldorf Astoria Collection

Reviewer score

5
5.01.0
52carp
Business
Pearl River, NY
Feb 22, 2014

Top Shelf

Nothing but the best of everything at this hotel. Suite was spotless, perfectly located, great service and staff. Jennifer at the front desk is courteous and professional. Waiters and bartenders are the best. You get what you pay for here. We WILL be back!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Dining tip: Long walk from hotel

Try the colossal stone crab claws at the "Half-Shell Raw Bar" at the north end of Duval Street. They also serve Rolling Rock.

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