Ocean Key Resort & Spa - A Noble House Resort

When I booked the room last minute, it was to join my sister and her boyfriend, and I decided to splurge and upgrade to the full ocean view. Upon check-in my room was on third floor, with more of a view of, and airshot of noise from Mallary Square, so I asked for a better view, removed from the noise from below. (My sister and her boyfriends room was supposed to be a point room where they should have had a view of the ocean and the gulf, which it did not). The rooms here are expensive, and I expected only the very best, and was extremely disappointed!!! I was moved to a room straight above on the same stack, on the fifth floor, and the view was definately what I had expected and paid for. The biggest problem here, when I was ready to retire, all of a sudden, there was a certain disturbance that occured, it seemed like from the room below, my bed actually felt like somehow it was on a massage option (my bed at home has that option), so I called the front desk and told them I did not know what it was, but it was disrupting me, and wondered if it was coming from below, maybe a fan. Sharon sends the Security Man, (of all things), to my room, and I ask him to sit on bed, he tells me he is "dirty" and refused to, although I told him he had my permission. Anyway, I did not sleep at all, because of it, and sometime after 6:00AM I finally nod off, have the DO NOT DISTURB on my door. Approximately 10:00AM, my phone rings. I check to see if it was my sister, which it wasn't. Then the phone rings again, this time, it's the Manager, and I get upset with him for disturbing me, although I did want to talk to him, I thought I could do that after I got SOME rest, and removed the DO NOT DISTURB...then on top of Not Sleeping, right outside my door, the maids, or whatever, are going back and forth with wheeled carts, on hard tile, which was VERY Noisy! Then to Top All of This, at 2:00PM (May 14th) they put this LOUD OBNOXIOUS COUPLE in the room next to me, and they start FIGHTING..from the minute they get to the room. I actually knocked on their door, and she tells me, she's loud..tough luck for me! He says he will call front desk, and I was hoping so they would be moved. They were not. I leave room, and when I get back, get ready for bed, lay my head down, and the couple start all over again with the fighting and yelling..I could NOT believe this was happening! I had complained numerous times with the front desk, told they would be called, and then I'm told by Sharon, that nothing is going on (this is after 11:00PM, and I tell her, then come in MY room and witness it first hand....SHE DID NOT EVEN COME TO MY ROOM! I end up calling my sister, who is on the third floor, with her boyfriend (it was his Birthday), and going DOWNSTAIRS to TRY to get some sleep in THEIR room. They had pulled out the sofa sleeper, and they actually gave ME the bed. I could NOT believe this was happening, at what I thought was a 5 star hotel. The manager had given me a credit for $150.00, which I used to buy the Birthday Dinner. The restaurant was nice, and the waitress did a great job, but at this point, all I can think, is I am having a Terrible Time, Greatly lacking Sleep! In the room, I was only provided amenities First night, (shampoo/conditioner), and they were never replenished. I had a terrible experience at this hotel, and was very insulted by the desk agent Sharon. I honestly feel I deserve a Full Refund from this Hotel, and although I can afford to, would Never consider staying at this Hotel/Resort, EVER again. They need to retrain their agents, in Customer Service! They kept telling me the hotel was completely sold out, so I could not be moved to a different room. The credit from the Manager does nothing to get rid of the bad experience here. I Had A Terrible Experience! and would NOT recommend this hotel to anyone. Date of stay; May 13-15 2012

Beautiful, great location, very clean, excellent staff, stay here it is worth every penny!

Best resort/hotel location in key west hands down. Amazing staff, super clean room, gorgeous sunsets... whatelse would anyone want from a Key West stay. Will be back!

The hotel was beautiful, everyone was friendly and went out of their way to be nice. The only problem we had, was when we went to eat in the hotel restaurant, Hot Tin Roof, we were told we would have a 2 hour wait because we did not have reservations. Looking around the restaurant their were not many people. So we ate somewhere else and when we got back to the hotel 2 hours later I looked in the restaurant and no one was in there.That was on our first night 3/29 Thursday. So we did not use that restaurant again.

Bathroom plumbing needs attention (slow sink drains) but otherwise great

We arrived and was greated with open arms, the young man that took us to our room was very good at pointing out things at the Hotel, he also was very friendly and answered a lot of questions about Key West and attrations resturants etc. Very friendly and helpful staff. They even helped us book a couple of ventures and gave advise which was dead on, great place.

Spa was excellent, got a couple's massage. Sunset Pier had great rum punch and frozen margaritas! Went their every day. Perfect location at the end of Duval Street, over looking water (even though "partial ocean view") and Mallory square. Never needed a taxi or bike! Hotel was within walking distance to everywhere (except airport).

Perfect location, nice rooms and a great view. I would definitely stay here again.It is next to Mallory Square and right on Duval, so everything is within walking distance. It is at the end so there was no problem with noise (except for the roosters!) The restaurant directly behind the hotel on the pier is great for watching the sunset.

Great location and phenomenal view - water and Mallory Square right outside our window -The staff was amazing and always full of info and great ideas - None of us wanted to leave - looking forward to going back

We (three) splurged and didn't regret it. We had an Island View Junior Suite and found the King sized bed very comfortable. The pull-out queen sofa was the only disappointment; it was the old kind where you can feel the springs. We were especially surprised to be able to see the ocean from our balcony. Gorgeous bathroom: pedestal sinks and rain shower! Courteous staff everywhere. Breakfast at the Tin Roof restaurant was magical...amazing view, breezes, passing boats, great coffee, and pleasant staff. Getting the car from valet takes a long time; it might work out faster if they just walked us to our car in their covered lot. We wish we could've stayed longer. It's a little out of our budget, but the splurge was worth it. And we saved about $30 by buying on this site.