The staff was friendly and professional. Rooms and hotel were very clean. That said, everything was too overpriced. Drinks, food (especially room service), and nearly every request came with a charge. There is no true beach on the property. I
won't go back.
We were told when we booked the room that the check in time was 13:00 However, when we get to the hotel about 3:45 we were told that check in time was 4:00 and will be called when our room was ready. At 4:10 when we did not get a call we went back
to the receptionist and watched as the guest who was on line get a cool drink and welcomed . When we went to the receptionist and was given the key to our room, no cool drink. We were given a room with two double beds. We spoke to the manager, but nothing changed. $690 for two nights . I feel that my wife and I should have been able to get a queen or king bed.. The pool is small and three feet deep. There is a private beach
Hyatt Key west is the best in customer service, and for sure customer satisfaction. We were very impress with the confort and attention by everyone. Yes from the moment we arrive we felt like royalty do the amazing attention from the entire staff.
I want to mention the relaxing beach, bar, pool area and extras. We love the place and by far the front desk Rick ! Make our experience unique. We got a personal card from Rick and a bottle of champagne in appreciation. Rick mention a customer for life. Last the Valet parking was superior I felt like family. Thank you Hyatt Key west.
For the price you cant beat the location and the comfort of the room. There are fees that I was unaware of but minimal. The only issue I had was a housekeeper would not share the elevator or hold it for us.
I really enjoyed my last minute stay. The facility is right on the water and seemed recently refurbished. The breakfast at Shor was very mediocre, especially given fancy hotel prices. I'd suggest getting food elsewhere next time.
The hotel was beautiful and the staff was amazing. They were very pleasant and made you feel as though you were the only guest at the hotel. If I had to give a negative, my only complaint would be the bed was too soft. Absolutely fabulous vaca.