Hotel Overview
Overnight Stay
My stay at the Hilton Garden Inn was very nice. I was only there for one night on business. The...
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Veronicawinston
- Dec 15, 2011
Great getaway!!!
Great place to stay. The hotel staff were professional & very informative. The location on the...
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1 Satisfied Customer
- May 30, 2011
Jacksonville hotel in San Marco neighborhood with free Internet, pool
The smoke-free Hilton Garden Inn Jacksonville Downtown Southbank offers 221 rooms and suites. Swim in the pool with the sound of fountains in the background, take an evening soak in the Jacuzzi or watch TV in the fitness center on personal LCD screens. Stop by the on-site restaurant or meet up in the lounge. Get work done in the 24-hour business center or use the free high-speed wired and wireless Internet access at the Hilton Garden Inn Jacksonville Downtown Southbank. Just out the door, the San Marco area offers shopping, dining and nightlife.
Hotel Map
- Nearby airports
- Jacksonville Intl Airport, (JAX), 18.00, MI, N; Craig Municipal Airport, (CRG), 9.00, MI, SE;
Amenities
- Business center
- Conference Facilities
- Exercise Gym
- Fitness center
- High-speed Internet
- Internet Access
- Meeting/Banquet Facilities
- Pool
- Restaurant
- Wheel Chair Access
- Wireless Internet
Dining
- Restaurant
- onsite
Hotel Policies
- Check-in:
- 1500
- Check-out:
- 1200
Terms and conditions
Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.
The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.
Guest Reviews (15)
Ratings and reviews for Hilton Garden Inn Jacksonville Downtown Southbank
- All travelers (15) 3.9 / 5
- Business (5) 4.4 / 5
- Couples (7) 3.7 / 5
- Friends (3) 3.7 / 5
- Amenities:
- 4.2
- Room cleanliness:
- 4.5
- Hotel staff:
- 4.3
- Room comfort:
- 4.3
- Location:
- 3.5
- Value:
- 3.9
80%
would recommend to a friend.
- Most recent
- Highest score
- Lowest score
Reviewer score
Would recommend
alea
Super
My stay at the Hilton Garden Inn Jacksonville was great , super value
Hotel features (5 = best, 1 = worst):
- Amenities:
- 5
- Room cleanliness:
- 5
- Hotel staff:
- 5
- Room comfort:
- 5
- Location:
- 5
- Value:
- 5
Trip purpose:
Business
Reviewer score
Would recommend
Veronicawinston
Overnight Stay
My stay at the Hilton Garden Inn was very nice. I was only there for one night on business. The location was possibly not in the greatest neighborhood but I never felt unsafe and it was very close to the riverwalk on the south side. It was very easy to access the interstate from this location. The staff was friendly, efficient and helpful, the lobby was very pretty and the hotel aesthetics were very nice. There was also a separate little snack bar next to the front desk from which you could purchase snack items and drinks. There was a small outdoor pool and hot tub located directly in front of the lobby/restaurant area. My room was very clean and comfortable, everything is very new. There was a microwave and a small refrigerator as well. The bed was very nice and comfortable. The bathroom had a shower only, no bathtub, but it was all very nice and modern as it is a new building. I ordered room service for dinner and it was decent, not spectacular, but large portion sizes and friendly and efficient service. I also appreciated the fact that check-out was a breeze. The drawbacks to my experience during my stay were the following: the parking garage ($9/night) was across the street from the hotel lobby with no covered crosswalk and it was raining hard the whole time I was there which meant walking through the rain from my car to the lobby. Fortunately, they had umbrellas provided that you could use to walk back and forth. Secondly, the breakfast was only one, all-inclusive buffet-style option that was not included in the cost of the hotel room and a room service option was not offered. Since I only wanted something light and possibly by room service, I did not want to pay the higher price ($12.95) for the entire meal. It did, however, look very nice with many choices. Finally, the hotel room doors slammed really loudly, so that was disturbing until all my neighbors went to sleep. But overall, I was impressed with the facilities and enjoyed my stay. I would be happy to stay there again.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 4
- Room cleanliness:
- 5
- Hotel staff:
- 4
- Room comfort:
- 5
- Location:
- 3
- Value:
- 4
Trip purpose:
Business
Reviewer score
Would recommend
1 Satisfied Customer
Great getaway!!!
Great place to stay. The hotel staff were professional & very informative. The location on the hotel is only minutes from the downtown area, the riverwalk, $ the Jax Landings!!!
Hotel features (5 = best, 1 = worst):
- Amenities:
- 5
- Room cleanliness:
- 5
- Hotel staff:
- 5
- Room comfort:
- 5
- Location:
- 5
- Value:
- 5
Reviewer score
Would recommend
bamababe
jacksonville trip
very nice and clean
Hotel features (5 = best, 1 = worst):
- Amenities:
- 5
- Room cleanliness:
- 5
- Hotel staff:
- 5
- Room comfort:
- 5
- Location:
- 3
- Value:
- 4
Reviewer score
Would recommend
crawdaddy
Crawdaddy
Hotel very clean,staff very nice, close to downtown, watch out for all the one way streets.. Take a cab not to expensive
Hotel features (5 = best, 1 = worst):
- Amenities:
- 4
- Room cleanliness:
- 5
- Hotel staff:
- 4
- Room comfort:
- 4
- Location:
- 4
- Value:
- 3
Dining tip:
Short drive from hotel
Visit the landing, Best prime rib I've ever had at Bennys, expensive
Reviewer score
Would recommend
LuLu
Hilton Garden Inn Jacksonville Downtown
We intended to stay right on the Riverwalk; however, this particular hotel was about 3 minutes driving distance from the Riverwalk. This was the only downfall to the stay, but the hotel itself was in great condition and was in a quiet, peaceful, and secluded area. We enjoyed the stay overall.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 4
- Room cleanliness:
- 5
- Hotel staff:
- 3
- Room comfort:
- 5
- Location:
- 3
- Value:
- 4
Reviewer score
Would not recommend
RH
Not Happy
Mgr. [...] very obstinateBreakfast quality and service was terribleRoom A/C noisy. Either too cold or too hot. 95 degrees out and a winter comforter on beds
Hotel features (5 = best, 1 = worst):
- Amenities:
- 3
- Room cleanliness:
- 4
- Hotel staff:
- 1
- Room comfort:
- 2
- Location:
- 2
- Value:
- 2
Reviewer score
Would recommend
Picky traveler
Very nice
We picked this location because we were there for the 2010 Jax Jazz Fest. The location was great and there was a Skyway (tram) located on property so it was easy to get to the downtown area. Breakfast was overpriced and no where else close by to get breakfast so that was an annoyance. The hotel staff was very friendly and helpful with any questions we had. The hotel was very well appointed and clean. Wasn't very happy with the showerhead, hardly any water pressure so it was difficult to rinse hair, etc. There are two bars/nightclubs across the street from the hotel and could hear the music from them until 2:00 in the morning so if you plan on sleeping don't get a room on the north side of the building. Would stay here again despite the breakfast, noise, and showerhead. Great location and very clean.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 4
- Room cleanliness:
- 5
- Hotel staff:
- 5
- Room comfort:
- 5
- Location:
- 4
- Value:
- 4
Dining tip:
Short walk from hotel
Charthouse restaurant was within walking distance. The architecture of the building alone warrants a visit. The restaurant is located on the waterfront and has great food...a little pricey but worth it.
Reviewer score
Would recommend
Ajmama3
Just Wonderful!!!
The rooms were great!!!
Hotel features (5 = best, 1 = worst):
- Amenities:
- 5
- Room cleanliness:
- 5
- Hotel staff:
- 5
- Room comfort:
- 5
- Location:
- 5
- Value:
- 4
Reviewer score
Would not recommend
mom
The hotel was not what I expected!
Not what I expected for a Hilton and the money paid for the room, I would not use this hotel again.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 2
- Room cleanliness:
- 2
- Hotel staff:
- 3
- Room comfort:
- 2
- Location:
- 2
- Value:
- 1
