The room is nice and clean but customer service is ok. I booked through O rbitz, in my reservation it said rate includes Breakfast up to two adults and children age 12 and under, when staying in the same room (special offers for Sanibel Harbour
Resort & Spa), when i called early morning about BF and talk about special offer, they said "sorry" you are not qualified for BF and told pls contact third party reservation and find out about BF. Very disappointed. Another thing, we booked several room from the site, they charge parking fees to few rooms and give exemption to the rest of them, it is not consistent.
We didn't arrive until almost midnight, unfortunately, because we probably missed a fantastic sunset from our balcony. But the desk staff and parking valets were wonderful, and the young gentleman that brought our suitcases up to our room was so
personable, witty and he made me smile, even at that late hour!
The room was large and comfortably cool (it was so muggy that night) with two queen-sized beds, single armchair, a desk with whatever technology plug you might have needed, and a small flat screen tv. When we opened the curtains and looked out, it was obvious that we would have an amazing view when we woke up. And did we! Beautiful bay with several islands, breezy wind blowing the palm trees and the sound of a waterfall below made my morning. The balcony had two chairs and a small table, which I used quite a bit on Sunday.
We ate Sunday breakfast in the Tarpon House and ordered from the menu, however, they do offer a buffet, which I did not see. My eggs Benedict meal was delicious as was my husband's western omelette. When our waitress brought us our check, she had two takeout cups filled with their great coffee, as well. Very nice touch.
My husband enjoyed a fantastic massage at the spa while I day dreamed by the bay. Next time we'll stay a little longer.
This was the first time we had visited Sanibel and we thoroughly enjoyed our stay. Our room was luxurious, the staff was more than helpful and accomodating and
the location was perfect. We were just a short drive away from the incredible beaches,
various Wildlife refuges and fine dining off premises. My daughter and I enjoyed the spa immensely --- We will definitely be back!
This is a typical Marriott resort with an excellent location on the water, perfect accommodations waterview/balcony, on its own secluded acreage tennis several pools, excellent food and service a great workout room and separate steak house.You
cannot find a better value in Florida
The resort was nice. The only thing that I was unhappy with is the hidden fees on this hotel. I saw someone posted something about the hidden fees so I called the hotel and they said I would not have any. Well when I checked out I had $12 a day
parking and $15 a day resort fees. When I questioned the front desk they said that was standard and whoever I talked to that said I would not have any was mistaken. Very disappointing.
The staff and amenities at Sanibel Harbour were amazing--I could not have asked for better service. The ONLY thing that annoyed me were the hidden fees--they charge a resort fee and a parking fee (which is strange in this area of Ft. Myers, it's
not in the city and space is not limited). While the amenities are great, the rooms cost enough that tacking on an extra fee really put a damper on the whole weekend.