The Westin Beach Resort, Fort Lauderdale

I spent over $5,000 at their hotel and since they got my money already by prepaying through [...]their customer service just sucked!!! I've had way better service at the Hamptin Inn chain. Was not impressed. I'm in hotels at least 25 weeks a year all over the US and have never been to a more unprofessional estabishment.

It took over a half an hour to check in as there were only two employees at the front desk and about 15 people waiting to check in. The hotel charges for their internet use which is ridiculous since the rooms are not cheap to begin with. This hotel is very impersonnal and seems to cater to only large groups going on or coming from a cruise. Avoid it.

the luggage guys are nice and make you feel welcome. when we first checked in, the guy at the front desk seemed put out that he had to deal with customers at that time (i later went to the front desk to ask a question and it was pretty packed and he was the only one free, he was still not helpful and still seemed put out by me). another girl at the front desk was nice, friendly, and helpful. one huge problem with this trip was the housekeeping. when we first went into our room, we noticed that not all the drawers were cleaned out from the previous guests (there was an unused feminine hygiene product in there). additionally, we were out of the room by 10:30am each day and would return at 5 to find that our room had still not been cleaned. one day housekeeping came at 6:30pm and when i answered the door she asked if she didn't have to clean our room. she said that she was supposed to leave at 5pm (like this was supposed to be my problem?!!?!) i didn't understand how they couldn't be finished cleaning the rooms by at the very latest 5pm. every morning when we left for the day the housekeeping cart was in the hallway right down from our room (looking like they may get around to cleaning it soon) but they didn't. another night when we were going out to dinner at 7pm i stopped at the front desk to tell them that no one bothered to even come to clean that day. they immediately sent someone up to clean it. the guys by the pool are really nice and helpful. the cons of this hotel outweighed the pros.

We visited for Memorial day weekend and the hotel was packed! It was a mix of people with young families all the way to retired couples. When we got to our room there were two doubles despite the fact that I had specifically made a reservation for a king size bed. The hotel blamed [...] for the mistake and was unwilling to rectify same. The hotel had great access to the beach and the towel and chair service were nice. After the beach we were going to hit up the pool but there were way too many kids in the pool, so we passed on the pool. The rooms and lobby were better than average and the hotel is centrally located. Overall it was a great weekend.

Overall the hotel is very nice. my major criticism is that the walls are paper thin. I heard my neighbors as loudly and clear as if we were in the same room.

Everything supposed to feel posh but it was all looks and not quality. The carpet didn't feel clean. Furniture had chipped. Wall was not clean, had smears. The pool is tiny so is the fitness room. In room amenity, only coffee offered not tea. The fridge wasn't cold. Internet wasn't free. Staffs were very nice but some weren't as with any hotel. They claimed that their valet service would have my car ready if I called from the room. I tried. When I showed up, it wasn't ready and still have to wait every time. The location was perfect. The sandy beach was only a few feet away from the water. But they could have done a better job to protect the environment and endangered turtles. I came during turtle nesting season. There were signs on the streets about street lights turn off at a certain time which was understandable. Certain areas were taped off to prevent foot traffic on turtles nest. The hotel didn't even have a single information about the turtle nests posted. People from the hotel just walk in the taped off area assuming it was saved for children's play. The hotel has staffs that put the chairs out for us but charged $20 for umbrella and didn't tell us about the turtle nests. Light attracts turtles away from the ocean. The hotel elevator corridor to the beach light was on all night even if they don't let their guests used it after 8pm. What a waste of energy and hazard to the baby turtles. Since I was fascinated with the turtles and their nesting, I stayed up most of the night to watch turtles hatch. Turn out, it was illegal to disturb turtles and I could be fined. I could only watch from a distance without light. After talking to one of the staff about how they could have let me know earlier with information or turn off the light on the unused corridor, he tried to avoid the conversation. I watched many documentary about babies turtles died when they headed for street light. I feel so guilty staying at this hotel knowing that they didn't even bother to turn off unused bright white lights and so many people stepped on these nests even when they are taped off. When does the killing end? I came for a vacation but now I am disturbed.

The Westin, as always, holds up its perception as being a GREAT value for the money. With the discount rates, I was staying at four-star level for three-star price. The room was immaculate and comfortable, the ocean view was beautiful, and the staff was friendly and went out of their way to be helpful whenever called upon! I didn't eat any of the food at the hotel, so I can't say anything about it or the restaurant/bar service, but I wouldn't expect anything less than top notch

The Westin provided outstanding service, clean rooms and a perfect location in Fort Lauderdal! Since the hotel was only 40% booked, we received very attentive service!

The pool and beach was outstanding! We could walk to a variety of restaurants and pick up essentials at a nearby CVS. Very relaxing and loved every minute of it! The water taxi was a terrific day to explore as well.

hotel was great. staff very helpful. schula the resteraunt was Fantastc. the only fault no bath just a shower.