The Ritz-Carlton, Fort Lauderdale

The services were poor and overpriced give that it was 1) the Ritz and 2) the Room rates were pretty high. The hotel failed to pay attention to really minor details that all other comparable hotels have that make a stay comfortable and easy. Notable: 1) rooms did not have coffee makers, which means you had to pay for room service and also pay for hotel lobby coffee; 2) There were extra charges on services that should have been included in the high price: gym classes, lobby coffee, $5 for room service delivery (in adition to tax and tip); 3) The bedroom TV did not have movie service (on demand) - only the suite TV. But there was no couch in the suite, so we had to watch tv in the befroom and couldnt access the DVD or on demand. 4) There was only one person staffing the concierge desk at a very busy hotel on a holiday weekend and he was always busy, so there was always a wait to ask a question; 5) The restaurant messed up our order each time we ate there; 6) There was no light on the balacony-- so hard to enjoy it when it got dark outside; 7) They never refilled the fresh fruit bowl in the rooms; 8) The hotel charged $3+tax for cheap coffee in the lobby, whereas most hotels have either coffee makers or free coffee. Delivery to room was $20-- really outrageous for coffee; 9)

My 3rd stay at a Ritz in 3 months and I think they've really lowered their standards to attract more guests. The rooms were nice, staff was friendly but not attentive at all-they had their own agenda. When exiting the hotel there were at least 6 bellmen/valets standing by the doors debating tips, no problem opening doors ourselves but at a Ritz you expect that little extra. Then we actually had to say "excuse me" so we could walk past them to our car...at the restaurant our drinks arrived "after" our below average meal which took a long time, and at the pool bar/grill we weren't even waited on at a table because the bartender was too busy with a couple he obviously knew. You feel more like an inconvenience to the service staff there...a big failure on managements' part.

this hotel is not geared for family.it was not reasonable, definately over priced.

Was very impressed, From the complimentary upgrade to the overall atmosphere. The Room was wonderful and had a nice veiw of the intercostal and city(as long as you did'nt look straight down). Only two minor things, there was not coffee table in the sitting area so there was no place to sit drinks while watching tv or reading. The tv itself was sitting on top of a too tall chest of drawers that made it uncomfortable to watch. The Bed was the most comfortable I have slept on at a Hotel! The Pool area is Stunning! And they provide umbrellas and lounges on the beach, which can be reach by a catwalk and elavator from the Hotel.

Good: Hotel was lovely although the walls are a little thin. Stellar front desk and valet service. Loved that you can get bottles of water at every turn. Beach accommodations perfect too. Bad: Housekeeping was below par---took towels and bathrobe but did not replace; took days to refresh water glasses. Also, one night asked for ice (only available through room service), but it didn't come. The hotel has only one dining restaurant, which has a limited dinner menu. Everything else in walking distance is greasy food. Not a place for people who like healthy dining.

Great property and nice accomodations. Unlike previous stays, the room had some cleanliness issues and electrical problems. The mananger, [...], was quick to respond and invited us to dinner, which was excellent. I love the hotel and will definately return.

The hotel is really pretty, and with a great location. Ft. Lauderdale is a much more liveable place than Sobe, and a more "beachy" florida kind of vibe than Sobe offers.

the best of the best! Everyone was so friendly, free upgrade to full ocean view! Beware of the daily parking fee of $30.00 though! Other than that, a few housekeepig issues but minor! Will be back!

Very quiet...almost too quiet. Our room was extraordinary - surpassing our expectation, and the view was beautiful of both the ocean and the waterway. The hotel restaurant was not as remarkable as we had hoped, though the service was wonderful. It was a nice escape.

It was excellent. Obviously it's the Ritz and they are going to be accomodating. We caught tuna that day and the chef Jason made it several different ways for us. All staff was great and location was perfect. Don't forget the amazing pool on the 7th floor.