BEST WESTERN PLUS Fort Lauderdale Airport South Inn & Suites

The stay is good. But the hotel entrance needs a better sign.

The only staff people we met were the van driver and the lady at the front dest and they were very good. However, the motel was filthy. There was debris littered through out the hallways that we saw, the room was a little better but not much. The floor coverings through the guest areas were saw were in need of replacement.

I would not recommend this hotel. The floors are very dirty and the hotel needs updating. The sheets in our room were not clean! I pulled back the sheet and there was a brown spot on them, then I looked closer and noticed leg hair...not kidding. I called the front desk and they told me to come get the sheets and change them myself. The customer service was not good at all! Very unpleasant stay!

We waited at the airport for over 2 hours for a shuttle to pick us up - that never came. When we called the front desk we were immediately given 'attitude' by the two women handling calls that morning. We even call the main Best Western Chain to let them know the issues. In the end, we had to take a taxi. When we arrived to the hotel I asked to speak with the manager. He was the most rude and unprofessional individual I've come across in the 'HOSPITALITY BUSINESS'. Not once were we offered an apology from him or anyone else at the desk. We were told ' It's a busy hotel " Too busy to take care of your customers? Guess so. Along with many other things that need attention, their elevator permit EXPIRED 8/1/2011. This man (who never did give us his name, nor wore a name tag) has no business running a hotel - especially one that is this busy. The lack of organization and friendliness is astounding. The next morning we had a 7:30 am flight. Shuttles were supposed to leave promptly at 6:00 am. Driver didn't show up until 6:10 am. Over 35 people were waiting to take the shuttle with similar flight situations. Mass chaos in the lobby/waiting area. Staff was very unhelpful. Just kept saying they would call other mini vans to handle the overload. Most people that didn't get on the first shuttle had to take a cab to the airport. Out of those who made it there, who knows how many actually made their flights. If anyone from upper management and operations for BEST WESTERN is reading this - be advised. Given my experience here, I would NEVER recommend one of your hotels to anyone. What has happened to the hospitality business????

I have stayed at a lot of Best Western Hotels in the past....This one, by far, outdid my expectations.

everything was excellent with an all star employee personel!

Expensive for what you get - not that close to airport

Over all, the room was comfortable. The staff was great. But, this place needs some updating. Carpets are filthy and furniture in the wainting room are dirty. Lamps in the room show rust on the upper and lower parts of the shade. It is pretty close to shopping and food. Easy walking distance. Probably try some place else the next time.

Comfortable and enjoyable overnight stay. Shuttle could have run a little later negating the need to take a taxi to the hotel.

Nice clean hotel, with a very friendly staff. Breakfast buffet was very good too.