The Westin Washington, D.C. City Center

A woman mistakenly knocked on my door while looking for her cheating husband. Luckily, I convinced her I wasn't the 'other woman.' Clearly, the hotel has no security and lets all sorts of people wander about knocking doors hoping to find the person they're looking for. The day before, I was awoken by loud, obnoxious protesters. It was a most gruelling, annoying visit that has been capped by an unwarranted charge on my credit card, this after being told that I had no additional charges.

We were very, very disappointed that this hotel charges for Internet access. I travel fairly often for business & this is the first hotel I've stayed at for over 5 years which had an additional charge for in-room internet access. Also, in spite of having a pre-booked room reservation & their having valet service, the hotel parking garage was full. Their response to this situation was to send us (not their valet) around the corner to a different hotel's parking garage which charged us the same valet rate (i.e. $40/night). I do not plan on using either this specific hotel, nor this hotel chain, for any future personal/business travel.

This hotel is a Westin in name only and doesn't come close to past Westin experiences I've had. The room was small and dark. Broken iron, promise of a refrigerator took 1 1/2 hours. Requested robe never showed up. Things were falling apart in the bathroom. Better value to be had at any number of alternate hotels. Don't bother.

When we arrived to the hotel, we wanted to take a tour as soon as possible. After waiting patiently for about 20 minutes for the concierge (she was engaged in providing extensive information to another guests), it was our turn. She informed us that a tour was leaving in 7 minutes. My daughter wanted to go to our room first to drop our bags. The concierge asked a front desk employee to ask the tour bus driver to hold the bus for two minutes. He did not and when she asked him why he did not do it, he simply said: "I could not see the bus from here." He never followed her instructions and just stayed inside the lobby. We missed the bus. Then, the concierge called the bus company to ask them to return. I appreciate her gesture, but she never told us that the bus would come back in one hour, not in a few minutes. So we waited outside for nothing. Finally, we had to take a taxi to visit one of the museums we wanted to explore. When we came back on the evening, we heard a loud music. After opening the curtains, we realized that our room was located right in front of the bar. When we called to ask until what time that music was on, they said until midnight. We requested a room change. We were transferred to another room, but some loud noise (like a air conditioner compressor) came from outside. Again, we requested another room. Sunday morning, we asked where was the restaurant and instead of being directed to their restaurant, they sent us to a small deli one block away from the hotel. The charges for the tour were not reimbursed immediately since we did not take the tour. We were informed that it will take 5 business days. Outrageous! We will never come back to that hotel.

Suite was found to be poorly furnished and incomplete for occupancy. Probably upgraded and complete after departure and for TV, PC, and lighting. Plumbing was not turned on. Prior guests beverage glasses and dishes remained on balcony the entire stay. Doorbell inoperative and news delivery attempted by forced entry and than not at all. Room bar was warm temperature containing prior occupancy take home. No room refridgerator. The hotel kitchen was not completed with no room service and buffet only available.

The front desk staff were not very friendly and not very knowledgable about their jobs. I was told in the morning I could book when I arrived at the hotel and they would match the Orbitz price. I wasn't sure if I was going to make it to DC that day so I didn't want to book it. When I got to the hotel they said they wouldn't match the Orbitz price and I would have to use their computer at a cost of $6.75 to book the reservation.  Once I did that I got my card keys and went to my room. Of course the keys didn't work so when I went back down to the front desk, the desk clerk wanted to call maintenance. I told him to just give me a new room, and he said, "Why didn't I think of that?" The room was very nice. It was clean and the bed was comfortable. The female concierge was very helpful and showed me where to go. The White House and Mall were half a mile away. Unfortuantely, not too many great places to eat nearby. Plenty of CVS pharmacies. They're everywhere!  The next day I got a bill under my door. When I went to check out the front desk clerk, who acted as if she was doing me a big favor by talking to me, told me that I wouldn't be billed from them and Orbitz. Well, surprise I was! Big shocker. My credit card company is currently disputing the charge. The doorman was very helpful when I left and gave me very easy directions out of the city. They also hit you up for $40 to park your car. No overnight parking garages near by. Not worth taking your chance on the street.   Don't know if I'd stay there again. Didn't love the location, and really didn't love the front desk staff. 

The hotel is very nice and in an OK location. We struggled a bit finding places to eat and things to do after dark, but if you're up for a walk (which we were) you can stroll to the monuments and such... My only complaint is the lack of free wifi for guests. There is wifi available, of course, for a substantial fee and even that was "down" during my stay.

Parking was outrageous (for guests). We parked on the street and fed the meter early AM. We assumed pool, shame on us, check if You need it. Initial room was small for our needs but when brought to the staff's attention they were outstanding and prompt in meeting our needs. Place is great and convienient to everything. 7.5 out of 10 for us.

hotel was decent. parking the car at the valet took over an hour and ended up having myself go down with the valet and get it.

The welcome party was great when we first got there. Checked in fine. Went to the room and the door was wide open. Went to tell front desk, she gave us the room next door. Internet is not free! Unpacking noticed trash under the bed. The noisy staff always in the halls and dirty trash and glasses in the hallways the 3 days we were there. I would stay again but staff is no all that. dirty glasses in our room for 3 days.