The Melrose Hotel

My card to open the door did not work properly and I needed staff to reset the card every time I went in and out--this was very unacceptable. They came up to my room each time but it should have been fixed. I needed assistance getting into my room about six times over three days. The location worked well for me but I do not think I would consider staying here again. The last time management came to open the door they were more annoyed and not at all apologetic.

When I arrived, the hotel didn't have my reservation and made one for me then at a higher price (which I didn't know until the next morning). The hotel was OK but not what I expected for the price. The bed, the pillows and the linens were not very high quality; the room furnishing antiquated; the bath not modernized. I wouldn't book there again in spite of the good location.

Came with two luggages. Checked in and ran to the luggage elevator to escape 5-steps of stairs. I was asked not use the elevator. Nobody offered help to carry my luggages over the steps. RUDE! Modernization? Putting flat-screen TV is not a modernization. That hotel needs overall modernization esp. bathrooms. Moldy rusty bathrooms. Online pictures are deceiving.

Older hotel, noisy. Rooms need to be painted and new carpet on floors. Climate control outdated only heat available during March visit, rooms can be hot and only way to cool room is to open a window.

Air conditioning didn't work - hotel's solution a fan. Short circuited lamp and loose fixtures on sink - no action. Service staff was friendly and courteous. Management needs work.

Staff could not find our reservation when we got there. They finally found it after about 30 minutes of searching which was a bit disgruntling. The bathroom was not clean. Towels were dirty and bathtub did not drain. This is not a hotel I will consider staying in again in Georgetown. On a positive note, the valet staff was very friendly and helpful!. Not a good example for the Melrose hotels that are usually first class.

Part of the hotel is being renovated and the workmen start at 7:00AM. You can hear them slaming doors and echos throughout the building. After the first night, we requested a new room further away from the chaos. The frontdesk staff were very nice, but they should have been more proactive from the start of our stay. In addition, I found the restaurant to be very expensive the the wait staff to be very disengaged. That said, I would return to The Melrose Hotel once the renovation is complete. It is nice, clean, well located and comfortable.

The Melrose used to be my favorite DC hotel. Unfortunately, it needs upgrading. The carpeting in our room was shabby and dirty, the shelf over the sink was falling off the wall,(nothing would stay on it because of the slope) and you couldn't get into the closet with someone at the sink; not enough lighting in the room, only one bedside table. Get the picture?

The Melrose is a decent place to stay. Nice location if you are visiting someone at GW, going to the Kennedy Center and Georgetown is a decent, but do-able walk if the weather is good. Probably not a 4star but it seems a lot of hotels in DC are overrated. The service was great-nice people work there. The room was good, decent bathroom, shower was ok, tub a little worn down. Bad pillows-which might seem like a litte thing until you try and sleep. Overall-I'd recommend the Melrose if you can get a good deal on the price.

Booked a smoking room with no ashtrays available. Situation was addressed with promptness. [...]