I was comfortable from the moment I arrived until the moment I left. Great room., excellent food, very helpful staff. The bed was extremely comfortable and the room size way more than adequate. People were gracious and respectful. Nothing but
praise for this seasoned and updated hotel.
Enjoyed my stay at this property. My single king room was smaller than I am used to but comfortable and contemporary. Especially liked the heated bathroom floors and outdoor light provided by the large windows. Thee best thing about this hotel was
the location; right on the circle with easy walking access to stores and eateries. I did not try the restaurant on premises, but the bar was great and quite lively on the weekend. I drove to the hotel and the parking fees were expensive.
Good location near great food, metro access, etc. Bathroom was a bit odd/modern in that it was basically in the same room with a glass door, so it wasn't the most "private" of bathrooms. Coffee downstairs in lobby.
This has been my go-to hotel for my business trips to DC. But something was different this time. Starting with check-in, when the desk person could not answer basic questions about the room (which way it faced) to a middle-of-the-night, wrong-room
call from the desk about an emergency visit from a physician (which startled me awake and cost me a night's sleep), I could not deny that this hotel was not as sharp as in other recent visits.
Even the complimentary bedside eye masks, necessary because the shuttered windows allow in too much light at night, were forgotten -- an oversight by a maid, for each of the three nights I was there. The maid also attempted to enter the room while I was dressing, despite a "do not disturb" signal on the door.
The manager was apologetic, and provided a free breakfast. It was a nice gesture, but the missing night's sleep had a bad effect on my visit.
The parting shot: a long wait at checkout. I waited 20 minutes as two clerks without obvious haste worked the long line, one by one. Finally, with three people still ahead of me and my taxi to the airport waiting, I handed my key and business card to a bellman, forgetting to tip him in my haste and irritation, and feeling bad about that. Did I mention that I missed a full night's sleep? I still have not seen my final bill, which he said would be send via email.
I remain hopeful. This hotel, in walkable distance to every place that matters to me, remains golden for its location.
The location was perfect, the room very clean,with modern amenities. Customer service was excellent. Staff couldn't have been more helpful. They give you complimentary bottles of water and they have complimentary tea and coffee. I tried to put one
of the bottles of water they gave me inside the refrigerator in the room, did not know it could not be used as a refrig. It was a vending machine, only. Once you pull the flap, you get charged. So don't pull the flap!
I called the front desk to inform them what had happened, they took off the charge and sent me a working mini refrigerator! It was unexpected and it was a very nice gesture.
I will definitely stay there again.
Hotel features (5 = best, 1 = worst):
There are several restaurant's around the hotel, there is also a restaurant in the hotel.
My husband and I came here to celebrate our wedding anniversary and John upgraded us to a deluxe room! He was amazing and so was everyone else we encountered. We base a lot of what we do on great service and based on the treatment here, the nicely
appointed rooms and the location, we will definitely be back!