Good place to stay, staff okay. But they do not pay attention to their accounting enough. They'll charge you first and then investigate, which in my opinion is VERY bad customer service, especially when you know this is a hospitality business.
Booked the room for our Spring Break due to location mainly. Since there are 5 of us, I asked for a rollaway and even called to make sure we had one. Well, to our dismay, we were told when checking in that the rooms were renovated and rollaways
are no longer an option. Needless to say that sharing a queen bed with my two girls (15 and 10) did not provide for a restful sleep. My husband had to share the other queen with our 13 year old son. For $320/night, I really expected more. No apologies were made and they were fully booked!
I came to DC for a day trip to see the national mall. It is perfectly located just a block off the mall. The price was right to be able to stay for 2 nights. There is a decent grill/bar in the hotel as well as close coffee shops and fast food if
you are hungry. If you are planning to visit the national mall or anything in the area, it's a great place to stay.
Female front desk personnel have attitudes specially for people of different nationalities we were left to figure it out things for ourselves.For instance I called 12/26/13 around 2120 to ask if they have stamps, lady told me they don't have it
and I need to buy it in the gift shop but the gift shop is closed. I asked is there any place nearby she said CVS but its closed. Later on when I check out I found out there is a stamp vendo machine outside the gift shop. She did not even mentioned it is out side the gift shop. Its a good thing the young man at the desk showed me where it is.
If you're planning to see the sites in DC including the museums this is the most perfect location!! To the right you have restaurants and the Capital. To the left and directly in front you have museums and the metro which you really don't even
need. Everything is in walking distance. Had an amazing time with my wife. Newly weds thanks to DC!