Holiday Inn Express Hotel & Suites WASHINGTON DC NORTHEAST

Though too far to walk to the National Mall, the hotel makes up for it by having a very good shuttle service to and from Union Station. They serve good hot breakfast and their staff is friendly and helpful. The room we stayed in was cleaned every day and had a microwave, iron and refrigerator which is great for our family.

Nice place as you can expect from a HI express. The only minus is the location and the distance to major attractions in DC.

We took this trip over my daughter's Spring Break in 2011. It was very difficult to find a hotel for a reasonable price that had all the amenities we were looking for. I have stayed at other Holiday Inn's before and had never experienced the absolute lack of customer service like we did here. We actually stayed at a Holiday Inn in Philadelphia on the trip down and it was fantastic. Not one person that worked here at this hotel said excuse me, please ,or even simply said thank you. I saw house keeping staff get onto elevators with bags of laundry before letting guests get on that were waiting for the elevators. One of the front desk staff actually almost ran into my daughter in the hallway and never said excuse me or I'm sorry. Be careful the bathtubs are very slippery. I slipped and fell getting into the tub and hurt my leg. The gym was adequate and my husband and I never had to wait to use the equipment we wanted to. The indoor pool was full of little kids the week we were there so we only used it once. The free breakfast was just OK for me, but was just fine for my husband and daughter. It offered scrambled eggs, bacon or sausage,biscuits and gravy, toast, cinnamon rolls, and cereal. I like fresh fruit or oatmeal, and they didn't offer either.

This hotel is a shuttle bus ride into the centre. There are no decent cafes, bars or restaurants near to the hotel and its on a busy road, the surrounding neighbourhood is not very desirable. The hotel offers a free shuttle service into the centre (takes 15-20 mins) but its advisable to book as it only runs once an hour and gets full at peak times. Breakfast is taken in the lobby area as there is no cafe or bar in the hotel.

We had a wonderful stay. The hotel was very clean and the staff was friendly and helpful. The complimentary dinner and breakfasts were delicious. We also liked the fact that they had lots of free parking in their lot. The convenience of the complimentary shuttle to Union station was great. The two things that could have been a little better was the hot tub and the shuttle. The hot tub only had one of the jets working, but it was still enjoyable and we thought that having more than one shuttle pick up time an hour at Union station would have been nice. I would definitely recommend the hotel to those who want to stay in Washington, DC.

good location and big room. i love it.

My teenage son and I had a few days to tour Washington DC. I chose this hotel for its proximity to the city center, complimentary shuttle service, and good price with [...]. We were not disappointed! The location is just off of Hwy 50 on the east side of Capitol Hill. A 15 minute shuttle drive provided by the hotel got us to Union Station from where we could walk to our destination or take the Metro. The breakfast was more than adequate, service was courteous, hotel is new so the bedding was all new, flat screen tv. Didn't use the indoor pool or gym, but they looked very nice. We were on the 5th floor and there was some noise from the road, but we weren't there to sleep in. The shuttle leaves the hotel on the hour and picks you back up at a quarter past the hour at Union Station until 11:15 pm. Would definitely stay there again.

The Holiday Inn Express and Suites was very clean and new. The staff was friendly and helpful. Rooms are Huge and bathrooms are great. For the price it is great. Suttle is provided bewteen the Union Station and the hotel. Dont like the neighbourhood getting to the hotel. But its in a safe place. I felt safe. Would stay there agiain.