Grand Hyatt Washington

stayed at the hotel on business. the room looked like it had been updated fairly recently, however the large stain on the middle of the carpet detracted from the overall appearance. when i turned on the lamp it made a buzzing sound the entire time which required the bulb to be replaced. when i put my ipod in the dock it would not work. i then went to the bathroom to wash up and he plumbing was cut off. when i called downstairs nobody seemed to know what was going on. they then found out that there was a problem and the water on my floor would be off for an hour. All these events occured with in an half hour of my check in. you would think they would have put me in another room in anticipation of the plumbing matter or offered to exchange my room. when i had room service the food came up on a table with a dirty table cloth. there are plenty of hotel options and would not stay at this hotel again.

This hotel has gone way past its expiry date. For the price, I would have expected a lot more. Here is an example of what the room was like: - the paint on the bathroom door is chipping away noticably - the grout in the bathtub was cracking and stained (from what, I have no idea) - the TV cable signal was weak and needed to be repaired during our stay - the handle on the door was mounted up/down instead of left/right - a bit cheap on the amenities (i.e., soap, etc) - there is no paper in the room to write on I would strongly recommend that you try one of the other hotels in the area if you are in DC.

Not having been to D.C. in over 20 years, we were not sure where to stay. It turned out that this location was perfect. We used the Metro, walked, and occasionally used a cab. It was convenient to get to tour buses as well as to go off on our own. It was close to many eating places. The service at the hotel was very good. All the staff and personnel were helpful and friendly. The accomodations were very nice. The accomodations were very nice. Se would definitely go there again and recommend it to our friends.

I initally had to change rooms upon check in as I was given an atrium room and the sliding glass doors would not fully close-just enough room for the toddler to get through, not enough room for an adult to get through to get him. The second room we were in was not clean! I reported a very specific list of items to housekeeping: Trash behind dresser (clearly visible when I sat down on the bed to take off my shoes), trash left by the previous person in the room on top of the dresser, what looked like a dark liquid sprayed on the bathroom door to above the doorknob level, dirty backsplash (toothpaste foam i hope) clearly visible, hair in the bathtub, and a mini-fridge that had 1/2 inch of water in the bottom. Housekeeping took care of the following: removal of trash and wiping portions of door. I complained again the next day. The door was still not taken care of, I washed the tub, the refrigerator was not changed out (I guess I understand this), the door was not wiped, the backsplash was not wiped (all week). I became weary of complaining. I was on vacation after all. Upon checkout, the breakfast that they "comped" me was still on the bill. Why should I have to take care of this? There are other things, including the floor was not vacuumed all week based on floor debris, but this review is too long already. Suffice to say, I have never taken time to do one of these, but do not stay in this hotel. It is not a 4-star hotel!

Did not have the 2 twin beds we confirmed. Tried to put us in a room with a pull out sofa and a rollaway. Finally gave us a room on the third floor with a busy street outside and no sound proof windows. No safe in room. No electrical outlet by bed without moving the whole bed and headboard. Felt because we booked through an outside firm we were not considered value customers

I've stayed in several DC hotels...the Grand Hyatt rates near the top!!!

Bad sound barrier. Badddddddddddddd. Don't goooooo

I stay in DC a lot. This was the worst hotel ever! Staff was horrible and unattentive. My room was between the ice machine and the staff door (linen closet, room service elevator) so every 5 minutes the staff door slammed and my walls shoke. I was up all night. To the left of my room was the elevator so I heard that all night too. It was extremely noisy and every time I called downstairs (2am, 4am) the front office manager asked me "what do you want me to do?". No one helped. Staff didn't care. They heard the door slam? They knew people were sleeping in the hallway. They just didn't care. The second morning, they decided to stock the soda machine at 5:45am. 5:45am on a Sunday morning!!This made a ton of noise right in front of my door. Went to the breakfast buffet. Stood there for 20 minutes before anyone acknowledged me to seat me. Then I sat and no one acknolwedged me to get me coffee. I had no waiter for about 20 minutes. I was done eating before my waiter even came over and then, much to my surprise, the TIP was already included on my bill. I guess that's why the restaurant is so unattentive... Why bother when your tip is guaranteed!?! Food at the buffet was ice cold. Ever have cold eggs and cold grits? I did. $24. Beautiful hotel but you start to think that maybe the STAFF forgets they are a hotel? WORSE HOTEL EVER. AVOID IT.

This was a trip for my husbands birthday. So I sent him and a friend for a 5 day stay to the Grand Hyatt in D.C. What a joke. When trying to check in the room was not ready until 7p.m. and then they were given a room kinda like a conference room with no beds! I am not kidding either. My husband called so upset. So we contacted the hotel manager and they sent up a pull out couch and a roll away. So you can see they did not get much sleep the week they were there. The manager did try to make things right by giving a free breakfast everyday. I personally think they could have done more than a free breakfast. My husband did comment on how beautiful the lobby was and great location for sight seeing. So if you go make sure you have beds in your room before checking in and dont settle for breakfast if they dont!

very noisy and the staff was not friendly, i would never stay at this location/hotel ever again