Grand Hyatt Washington

This was a trip for my husbands birthday. So I sent him and a friend for a 5 day stay to the Grand Hyatt in D.C. What a joke. When trying to check in the room was not ready until 7p.m. and then they were given a room kinda like a conference room with no beds! I am not kidding either. My husband called so upset. So we contacted the hotel manager and they sent up a pull out couch and a roll away. So you can see they did not get much sleep the week they were there. The manager did try to make things right by giving a free breakfast everyday. I personally think they could have done more than a free breakfast. My husband did comment on how beautiful the lobby was and great location for sight seeing. So if you go make sure you have beds in your room before checking in and dont settle for breakfast if they dont!

very noisy and the staff was not friendly, i would never stay at this location/hotel ever again

The great experience about the Hotel is the professionalism friendlyness of the staff. The entrance is very beautiful. The location it is the best! However, the pool was not clean at all! We could see the dirty on the bottom and floating on the water. My son was very disappointed, because I did not let him in the pool. The room was not clean either, I was very disappointed.

1. We waited in the street with our car for 45 min. to get into the hotel. When we finally did reach it they were out of parking places. 2. Key didn't work in room. 3. When guy brought working key up, there was someone already renting the room. 4. Had to wait another 10 min. to get a room with the right key.' 5. Had to park the car quite a distance away for $34. All this sort of made the Hotel a bummer. They really needed some management outside to keep things rolling. Many cars were blocking traffic and people trying to cross the street at the light. We were kind of disappointed. Glad we were there for only one night. Won't go back.

while the hotel is in a great location, it is clean, and has a starbucks inside, the hotel room is lacking. the bathroom doesn't have a separation between the shower and the rest of the floor so the water flooded the bathroom when we took a shower! very poor design and disgusting to have a puddle of dirty shower water on your bathroom floor. id only recommend this for younger people like myself who aren't picky.

Great hotel on paper and in pictures, but digging into the details, the economy must have taken its toll on staff as they overall were rude and not customer service focused. Bell hop abandoned our luggage in the middle of the lobby. Was wondering where the luggage was and from my room could see 9 floors above two employees trying to figure out why it was just sitting on the cart unattended! Raced down there and just pushed the cart up myself! Pool was absolutely disgusting,crowded, and unattended. Murky white water with eye tearingly high chlorine. Food was medicore at best at the sports bar and buffett. Wait staff was on the slower side at both.

I checked in late on Friday night in prom season. Understandably a trying night, but it doesn't excuse the desk clerk trying to get me to stay in a conference room with a pull out couch instead of the room that I booked. He did offer me free internet, ..(really!?) 10.99 ) and a free breakfast in exchange for my back though. To top it off they put a $50 hold on my card that they have yet to release 5 days later. Not good. And I used to work for Hyatt, and prided myself on it. They should be embarrassed. And no one will answer the phone.

I expected better service. Had requested double beds due to issues. I made request in October and followed up with another request in early December. Requested room was not available first night. Staff did nothing to assist or accommodate. Internet service was $15-30/day depending on requested service. After 12 hour drive was awakened by drilling/renovations at 9:00. Expressed my displeasure and another guest in hotel went into hallway and yelled for them to stop. Again nothing was done by hotel. Don't stay here.

The biggest concern about my recent stay was the fact that even though I specifically booked a room with two double beds, my colleague and I were given one with a King. When questioned, the hotel blamed the third party booking agent and suggested that they could not guarantee the bed selection even though the two double bed room was guaranteed in our reservation. I wound up sleeping on a cot. The front desk was responsive and did comp our parking but could not do anything about the room charge since it was prepaid.

The first night we were put in a room with no beds, only a sofa sleeper and a cot. It was dusty from the construction, no coffee, only one side of the room had any temperature control and the TV didn't work. They said they didn't have any other rooms. The concierge offer was lacking too. For continental breakfast it was a choice of oatmeal or a couple different types of muffins plus basic beverages. After complaining enough the next night they moved us to a standard room which at least had the 2 beds we needed and was clean. Although the location is good I wouldn't recommend this hotel until they finish construction and clean it up. I've stayed in cheap hotels that had a MUCH better free continental breakfast selection.