The hotel is better suited for drivers and conveniently located by a major highway about a mile and half from downtown. Several restaurants/eateries are also within walking distance if you don't have a car. The area is not very scenic and located
in a warehouse district, but safe and well-patrolled. The facilities/furnishings are a bit outdated, spartan, but clean. The bedding was adequate, but the mattresses were old and sagging. Breakfast was very, very basic, i.e. bagels, muffins, waffles, cereal and boiled eggs-not very inviting or appetizing. Fortunately, there is a donut shop and gas station next door. The front-desk staff is very friendly and eager to help, but the hotel could definitely use a lift, especially when considering the rates are $100+/night, though a cheaper alternative to hotels downtown. I went for a convention at Yale and was pleasantly surprised to find a free shuttle service to downtown and the airport. This service was definitely appreciated and unexpected, but first-come first-serve. To compensate, taxis are abundant and readily available. Given the fact the hotel picks up a fair amount of convention traffic, a better equipped business office with a couple of printers that work would have definitely helped. I also found the bare bones cleaning staff to be overworked and somewhat depressed. So, if you need any service in the room, don't expect a fast response from anyone. If you find the halls unvacuumed or the bathroom tiles unmopped, I wouldn't blame the abused immigrants on the cleaning staff either, as I see this more as a reflection of the business practices of the hotel (chain's) management and corporate greed. Shame on them! Nonetheless, my experience was positive and the room was adequate for a 1-2 day business trip for someone on the go. If you find all the better hotels downtown booked and need an alternative, this hotel should work out for you too. On the other hand, it may not be the best pick for a family stay of longer duration.
The hotel and rooms are aging, but generally in good condition. The staff were friendly and accommodating. The breakfast offered a nice variety of items and was kept stocked. Easy to get to and to move about New Haven, especially easy access to
downtown New Have. Overall, a good value. I will stay there again when I'm in the area.
Hotel met my needs perfectly and at a reasonable price. Free shuttle van and taxis bridge the gap between the hotel and downtown New Haven/Yale University, effectively making those places only minutes away.
Hotel features (5 = best, 1 = worst):
Short drive from hotel
Literally dozens of good places to eat within a three block radius of the corner of Chapel and High streets.
My husband and son went to the area for a Lacrosse game and arrived at 10:30 pm the evening before There were kids partying in the room down the hall. We called security three times before they came. Room was fair at best!
The first room I was given had not been cleaned. I got a new room (no apology). The next room's dead bolt did not work. The hairdryer did not work. The stairway smelled like smoke. The bed was seriously hard. The desk chair was a director's chair
style -- not at all comfortable for getting any work done. And there were two serious knock-down-drag-out fights on two different nights in neighboring rooms, lasting until well after midnight. I almost called police (which I've never done before). You could hear people screaming at each other, then (probably drunk) throwing up, then throwing punches and banging into the walls.
The shuttle is extremely convenient. Frankly, that is the only redeeming quality about this hotel. (It is not walkable to downtown unless you want to walk through the projects neighborhood -- the area where the Yale nursing school puts a fence around the parking lot!)
I had stayed here for business and will not make that mistake again.