Sheraton Universal Hotel ★★★★

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$229
avg/night
Rate and special offer based on
Check-in: Feb 21, 2016 Check-out: Feb 22, 2016

Pleasant Stay

Would recommend Tue, Feb 15, 2011
The hotel was great they value their customers and work very hard to suit their needs I didn't think places like this existed anymore. N. M.

Entertainment hint

Helicopter tour

| Minnesota Friends

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 4 /5
  • Hotel staff: 5 /5
  • Comfort: 4 /5
  • Location: 5 /5
  • Value: 4 /5

Used to be nicer, has gone downhill :(

Would not recommend Mon, Jan 3, 2011
Convenient location but the service has really dropped. The rooms were clean and the beds are comfortable, but we only had 1 towel in the room, a lightbulb was burned out and the hall was very noisy. Tried calling the operator and was put on hold for more than 8 minutes, while in the hotel.

Dining

Walk to city walk, dont wait for the shuttle. Walk is very easy and way faster.

| Laf, Ca Family

3 /5

Overall score
  • Amenities: 2 /5
  • Cleanliness: 4 /5
  • Hotel staff: 2 /5
  • Comfort: 3 /5
  • Location: 4 /5
  • Value: 2 /5

Family Getaway

Would recommend Tue, Nov 9, 2010
Went to CityWalk

| Windsor, Ontario Family

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 4 /5

Old hotel, nice location

Would not recommend Sat, Nov 6, 2010
The hotel was up to par for the price we paid The rooms were small but cozy the elavators were old and slow and not much excitement around hotel. Location was terrific but shuttle took forever for a five minute ride.

Nightlife hint

Nitelife was close by.

| Ventura Couples

1 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 4 /5
  • Hotel staff: 1 /5
  • Comfort: 4 /5
  • Location: 4 /5
  • Value: 2 /5

EXPENSIVE MEALS, NOT WORTH THE MONEY

Would not recommend Sat, Oct 9, 2010
The food was only passable because you were hungry. I could not believe that a breakfast buffet was 21.50 and it was horrible. I have had better meals at a pancake house! The sheets were extremely soft, the bed was very comfortable. When we came to our room, there were no pillows except for one without a pillowcase that looked grossly stained. The staff was very very nice and accommodating. The hotel was beautiful and very clean. The elevators were slow sometimes. I would not stay there again.

| Bakersfield, California Couples

3 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 3 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 1 /5

date night

Would recommend Sat, Oct 9, 2010
Very nice, hotel very clean.

| covina, ca. Couples

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 4 /5

Noisy doors

Would not recommend Sat, Aug 7, 2010
The room was nice, but the hotel needs to put an automatic closure on the doors to soften the sound of slamming doors.. I was awoke on numerous times due to slamming of doors

| San Francisco Friends

3 /5

Overall score
  • Amenities: 3 /5
  • Cleanliness: 3 /5
  • Hotel staff: 3 /5
  • Comfort: 3 /5
  • Location: 3 /5
  • Value: 3 /5

LA Trip - Sheraton

Would recommend Tue, Jun 1, 2010
We made these trip arrangements only a few days before we left so we did not have much time to research hotels in the area we needed to be in. The hotel was very clean and modern, and the staff was helpful and friendly.

| Chicago, IL Couples

3 /5

Overall score
  • Amenities: 3 /5
  • Cleanliness: 4 /5
  • Hotel staff: 4 /5
  • Comfort: 4 /5
  • Location: 3 /5
  • Value: 4 /5

40th HS reunion

Would recommend Tue, May 18, 2010
Staff all friendly. Rooms nice, roomy well kept. Great location right at Universal Studios. But. . . charge for parking, charge for internet, charge for coffee in the morning. Seems that for $170 a night that could have been included.

Dining

Ten minute walk to Universal City Walk with several restaurants many entertainment venues. We ate at the Wasabi restaurant, good sushi reasonable prices for the area.

| Durango Colorado Singles

4 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 3 /5

DO NOT GO!!!!!!!

Would not recommend Mon, May 3, 2010
The staff was unbelievably rude. The room "upgrade" was to a balcony that overlooked a pool - it felt like being in a one star motel - compete rip-off. SELF parking is $23. The room was VERY small. It's really only decent for one person. If you want to be near the attractions in that area, there are much better hotel choices. Would NEVER stay there again!

| New York, NY Couples

1 /5

Overall score
  • Amenities: 1 /5
  • Cleanliness: 2 /5
  • Hotel staff: 1 /5
  • Comfort: 1 /5
  • Location: 3 /5
  • Value: 1 /5