Sheraton Universal Hotel ★★★★

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$217
avg/night
Rate and special offer based on
Check-in: Feb 21, 2016 Check-out: Feb 22, 2016

bad hotel

Would not recommend Wed, Feb 12, 2014
WE had no pool and no cable for the entire stay very unhappy

| studio city ca Business

1 /5

Overall score
  • Amenities: 1 /5
  • Cleanliness: 5 /5
  • Hotel staff: 4 /5
  • Comfort: 1 /5
  • Location: 5 /5
  • Value: 1 /5

Not a 4 star

Would not recommend Mon, Feb 10, 2014
I have stayed at Hilton Universal next door and thought I would try the Sheraton. Reserved a pool side room with balcony but forgot to mention the pool is under total reconstruction. Took a king size room instead. Could barely turn around in the bathroom - paper then towels - only 1 robe and smaller room. The lounge/entry is not very inviting. They did give us their "free" breakfast BUT the room was $250 plus #24 self parking. I would not recommend this hotel but rather the Hilton.

Attractions

Great location for Universal Studios. Even though we did not go to Universal Studios, we walked City Walk and ate dinner there. Easy walk.

| Bakersfield, CA Couples

3 /5

Overall score
  • Amenities: 3 /5
  • Cleanliness: 4 /5
  • Hotel staff: 4 /5
  • Comfort: 3 /5
  • Location: 4 /5
  • Value: 1 /5

Visit during x-Mass

Would recommend Tue, Dec 31, 2013
We booked double bed room for 3 but our room had only one bed and extra bed was added. There was no frige in the room. The location was good and room service was very good.

| Calgary, canada Family

3 /5

Overall score
  • Amenities: 3 /5
  • Cleanliness: 4 /5
  • Hotel staff: 3 /5
  • Comfort: 2 /5
  • Location: 4 /5
  • Value: 2 /5

Everything else was perfect except..

Would recommend Wed, Oct 2, 2013
Love the environment of this place. Everything else were fine except when I arrived, I hope the staff who helped me could have been a bit more welcoming. Overall it was great stay!

| Bay Area, Ca Business

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 4 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5

Clean & comfortable

Would recommend Sun, Sep 23, 2012
Perfect for accessing universal studios. Room was large, clean and comfortable. Good service.

| Perth, Australia Couples

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 4 /5
  • Hotel staff: 4 /5
  • Comfort: 4 /5
  • Location: 4 /5
  • Value: 4 /5

Great Location for Universal Trip

Would recommend Mon, Sep 10, 2012
This hotel is in a great location if you are going to Universal. There is a shuttle every 15 minutes and it drops you off right in Universal City. This is one of the greatest perks of the hotel.

| San DIego, CA Family

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 3 /5
  • Hotel staff: 4 /5
  • Comfort: 4 /5
  • Location: 5 /5
  • Value: 4 /5

celebrating friend's bday

Would recommend Tue, Aug 21, 2012
I like that its right off of the 101. The staff was very nice and even gave me an upgrade.

Nightlife hint

Had dinner and drinks in Koreatown which was not too far away.

| CA Singles

4 /5

Overall score
  • Amenities: 3 /5
  • Cleanliness: 4 /5
  • Hotel staff: 5 /5
  • Comfort: 4 /5
  • Location: 4 /5
  • Value: 4 /5

very disappoint

Would not recommend Sun, Jul 15, 2012
I am disappoint ..the hotel looks like a motel. Rooms are very old. Lobbys looks duty.old carpet.

| las vegas Family

1 /5

Overall score
  • Amenities: 1 /5
  • Cleanliness: 1 /5
  • Hotel staff: 1 /5
  • Comfort: 1 /5
  • Location: 4 /5
  • Value: 1 /5

Spit On!!!!

Would not recommend Wed, Jun 6, 2012
Hotel was clean. Thats all that was good. Parked in the garage and car window was spit on was told it was because rental car had az plates?? Apparently immaturity has run amuck even among the upper class!! Hotel offered no apology only you can park with valet and again they park in the same garage. Really?? I will never stay there nor will I subject my children to that sort of irresponsible never the less attitude. Shame on the Sheraton!!

Dining

City Walk was reasonable and fun. Lines were long but wait time was good. Food was good and had a wide variety.

| Arizona Family

1 /5

Overall score
  • Amenities: 2 /5
  • Cleanliness: 5 /5
  • Hotel staff: 1 /5
  • Comfort: 3 /5
  • Location: 3 /5
  • Value: 2 /5

Very good hotel

Would recommend Sat, Apr 14, 2012
Just above average or below excellent hotel. Tv was small, food was great. Staff were friendly, efficient and courteous.

| New York, NY, USA Singles

4 /5

Overall score
  • Amenities: 3 /5
  • Cleanliness: 4 /5
  • Hotel staff: 5 /5
  • Comfort: 4 /5
  • Location: 4 /5
  • Value: 3 /5