Extended Stay America Santa Rosa - North

This hotel is immaculate--the room, the lobby and hallways, and the grounds are all beautifully kept. My room was very comfortable...full size refrigerator, 2-burner stovetop, coffee maker, toaster, microwave, large flat-screen TV, even a water purifier on the kitchen sink. The bed was very comfortable with a generous pile of pillows. Best of all, it was spotless. (I dropped an ice cube under the toe kick in the kitchen, went searching for it...found the ice cube but not a speck of dust.) The lobby is small but adequate, and the exterior is landscaped beautifully, with lots of trees, shade, grassy areas. The manager and staff were warm and welcoming, happy to answer questions and make sure we had everything we needed. I'll definitely stay at this hotel again.

We booked a stay there because of it's proximity to Kaiser hospital. Could not get the alarm clock to work properly so I called front desk for 5:00 a.m. wakeup so I could be at hospital by 6:00 a.m. Never happened. Luckily I woke at 5:15. 12:30 a.m. same morning our door burst opened,luckily I had the safety chain set. The same hotel clerk who was supposed to set the wakeup call gave someone keys to our hotel door. When confronted he told me he did not care if I stayed elsewhere.

Our room was on the third floor, the hall to our room was dirty, and smelled like tobacco smoke. The room looked clean, but also smelled like tobacco; I requested a non-smoking room for a reason. The bed was like hard as a rock, we had worst night sleep, tossing and turning, nothing like being tired from a bad night sleep. Then to top it off, taking a shower was another experience, the shower didn't drain.

Experience was not bad. As with all extended stays, I wished there was free continental breakfast. Also, you must pay an additional fee for internet.

Nothing fancy, but is what was expeceted for the nightly rate. Strange smell in the hallways, bed was very hard, but the room was clean and had a good location for us.

Upon arriving, the hotel looks very well kept up and nice from the outside. However, once you step foot inside, it's a whole different world. The rooms are old and dirty (stains on the walls, old furniture, and smelled of possible animal urine. [...] The hotel does not provide any room service (ex: fresh towels, etc.) and they have a kitchenette, but you need to bring your own soap, and most utensils and cooking equipment. And the hotel was not cheap - $360.00 for 3 nights! I will never stay at an ESA again.