Paradise Inn by the Beach

I was traveling the Pacific Coast Highway and needed a place to stay. I stumbled upon this hotel and was pleasantly surprised by the reasonable price. The room was comfortable and served the purpose I needed which was a short visit for a reasonable price.

Great location a stones throw from the boardwalk. The staff was extremely nice and accommodating. The room was average, but clean, and had everything I needed for an overnight trip to the boardwalk.

The place was noisy with thin walls, smelly and not clean. The room door would not lock when we would leave - we wasted about an hour with the hotel staff trying to fix the door lock and replacing pass keys. The pillows smelled and were a dark color instead of white, so you could not tell if they were clean or not. All of the screws were loose in the door dead-bolt. In defense of the hotel, it was July 4th weekend, so it may normally not be so loud, and the staff was basically friendly. However, the rest of the problem items aren't a result of the time of year. This place is definitely a dive more than a boutique hotel. We left before midnight and went back home. Fortunately we only live about 30-miles over the mountains from Santa Cruz, unfortunately I don't think the other patrons had the same options if they were having the same experience.

[...] Staff didn't seem to be well-trained. The place don't have AC, the screen of the front window is broken, and the staff I talked to didn't mention about check out time - which later almost got us to pay extra ($25) because we planned to check out at 12noon instead of their check out time - 11am. Also, requesting for late check out (1 hr. later than check out time) was not allowed without a charge. Staff weren't helpful AT ALL. Will NEVER stay at this hotel again.

When we checked it is was fast and easy but once we got the room it was a nightmare. There was big holes in the walls that had not been patched up. We got a NON smoking room but yet smelled like someone was in there smoking away. There was sewage coming up in the sink in the bathroom and had several fire code violations. I had to have a speaking to the owner who ended up moving us to the Ramada. I will never sugguest this to anyone if this is a last resort you may want to pack a tent!!

Room was clean for the most part, but maintenence wasn't kept up on it. The bathroom didn't even have a switch to turn it from the faucet to the shower head and the room smelled like smoke even though it was a non smoking room.

The room was very small for the price we paid but the location was fantastic, and the staff was very friendly and helpful, they alos had wi-fi.

Perfect location for the boardwalk, wharf and walking to downtown is do-able. Rooms although clean could use some extra attention and updating. I understand water conservation but the shower barely sprinkled any water out.

run down, phone and shower did not work. Good location. Friendly staff

Hotel staff was pleasant and helpful. The area around the hotel seems to have a strong criminal element and issues with theft. The hotel is nicely situated next to the wharf and is listed as a 3-star hotel but is nowhere near a 2-star rating....not even close [...]