It was good. The staff is super friendly and for the most part it was an all around good experience :) I also have a service dog and though they do not allow pets on the premisses, they do service dogs and do not charge additional fees :)
Good clean rooms with nice staff and good selection for breakfast. If you have a late event, be prepared to find street parking as the gagare spaces are limited. Easy to find and reasonable distance to beach and downtown.
Hotel features (5 = best, 1 = worst):
Short walk from hotel
Oswald Restaurant. Right on the edge of the downtown area, .5 km/.3mi. walk down Soquel Ave. I parked closer, but even with my bad knees, it would have been worth the walk!
We were not too familiar with other hotels in the area, so we thought it would be safe to stay at a Best Western. It was very easy to find.After check-in we were sent to a room where housekeeping was cleaning the carpet, but it was quickly
resolved when they placed us in a different room. Our room was located near the elevator, but it was actually very quiet. Keep in mind that we stayed during the weekday.The room was clean and so was the rest of the hotel. They had a continental breakfast that slightly changed each day with a few of the basics. They have a parking garage which was convenient and the hotel was not located very far from the beach boardwalk. [...] I guess I would recommend it because the hotel was clean and affordable, given the price comparison to other hotels in the area.
We had a better room at a better price when we booked directly with the hotel not with [...].We used this hotel 2 times before in the past 8 months and had better rooms at better prices before.This was the first time I went through [...]and got
the worst room at the highest cost.
The lady at the front desk wasn't that friendly. No Greeting nothing when we got there. The location is not really in a scenic part of Santa Cruz. Our room was really dark. The breakfast was good. All the chairs and couches in the lobby were full
of stains. When we were checking out, there was police officer talking to someone in the lobby.