$103 Avg/night
Rate and special offer based on Check-in: Aug 29, 2014 Check-out: Aug 30, 2014

Biltmore Hotel and Suites

3 stars
2151 Laurelwood Rd., Santa Clara, CA 95054
Hotel Overview
Reviewer score
3.6
out of 5
92 reviews
Perfect!

The room was very nice, great deal! Front desk was very friendly. Price was pretty cheap too! Will... See full review

  • Kaytididd
  • Dec 3, 2013
will go again

The room was good and clean ...They didnt have a microwave and fridge though but the surroundings... See full review

  • Chitti
  • May 28, 2014
Convenience and value earn affection for this Santa Clara hotel

A central location and convenient amenities make the Biltmore a go-to choice for both budget-minded Silicon Valley business travelers and vacationing families. The large property boasts a heated outdoor pool and hot tub, 24-hour fitness center and two affordable on-site dining options, Montague's Cafe and Hops Bar & Grill. Perks such as a local shuttle that services the San Jose Airport and local businesses and free wireless Internet and a business center add up to unbeatable value.

Highlights:
  • Free shuttle service to San Jose Airport and local businesses
  • Pet-friendly accommodations with dog treats
  • Complimentary high-speed wireless Internet
Rooms:

All rooms and suites are decorated with contemporary country style and furnished with queen- or king-sized beds, ergonomic work desks and flat-screen TVs. In-room amenities include free wireless Internet and WebTV, coffeemaker with Starbucks coffee replenished daily, newspaper delivery every morning and microwaves and refrigerators upon request. Blackout drapes let vacationers sleep in, while wake-up calls ensure business travelers aren't late for their morning meetings.

Features:
From the complimentary local shuttle to the 24-hour fitness center, convenience is key at the Biltmore. Laundry services are available, as are town car arrangements (fees apply). A heated outdoor pool and hot tub and free wireless Internet throughout the property keep guests entertained during their stay. Montague's Cafe offers casual California cuisine for breakfast and lunch, while Hops Bar & Grill serves American bites and microbrews in the evening. Room service is available 24 hours a day, with a limited menu offered from late night to early morning.

Transportation:
  • San Jose International Airport (4.3 mi/6.9 km)
  • San Francisco International Airport (30.8 mi/49.6 km)
  • Oakland International Airport (34.6 mi/55.6 km)
  • Caltrain (3.3 mi/5.4 km)
  • VTA light rail (2.9 mi/4.7 km)
  • VTA bus stop (1.1 mi/1.7 km)
  • Complimentary shuttle to San Jose Airport and local businesses
Attractions:
  • Santa Clara Convention Center (2.3 mi/3.7 km)
  • California's Great America (2.5 mi/4 km)
  • Santa Clara University (3.4 mi/5.5 km)
  • Winchester Mystery House (6.1 mi/9.8 km)
  • Santana Row (6.3 mi/10.2 km)
  • Children's Discovery Museum (6.6 mi/10.6 km)
  • San Jose Convention Center (6.8 mi/10.9 km)
Business:
  • Complimentary high-speed wireless Internet access in rooms and throughout property
  • Business center with fax machine and photocopier
  • 8,500 square feet of indoor meeting space, plus 3,500 square feet of outdoor event space
Policies and Fees:
  • All rooms are non-smoking
  • Guests should check ahead about pet accommodations since pet rooms are limited; a non refundable deposit applies for pets

This is not a comprehensive list of fees. Any amounts listed above may not include taxes and are subject to change.

Biltmore Hotel and Suites Rooms

Garden Room
Garden Room with Wireless High Speed Internet. Room also include working desk and easy chair, Flat screen HD TV with HBO, hair dryer, iron and ironing board, coffee and coffee maker.
Tower Suite
Suite w/Bedrm and Living Rm;1 King bed in the bedroom and separate living room. Wireless High Speed Internet, 2 Flat screen HD TV's with HBO, coffee and coffee maker, iron and ironing board, two telephones, hair dryer and a sliding door that divides the bedroom and living room.

Amenities

  • WiFi
  • Airport shuttle
  • Free parking
  • Outdoor pool
General
Pet friendly
Activities
Outdoor pool
Fitness Center
Dining
Restaurant
Room service
Services
Business center
In-Room Safe
Conference facilities
Internet
WiFi
Transportation
Airport shuttle
Parking
Free parking
Accessibility
Handicapped rooms/facilities

Recommendations for you

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Reviewer score 4.3 out of 5

Hotel Map

37.3814 -121.9605
Area served
San Jose area
Nearby airports
San Jose International Airport
Area description
Located just off Highway 101 and the Montague Expressway, the Biltmore Hotel and Suites is truly in the heart of the Silicon Valley. The San Jose International Airport is 3 miles away and downtown San Jose is just 9 miles. We are one mile from the S

Dining

Restaurant / Dining Information
American and Japanese Buffet Breakfast served each morning in Montague*s Cafe is available at an additional charge. Montague*s Cafe California Cuisine: Open seven days per week 6am-2pm. Room service: Available seven days per week 6:00am-2:00pm and 5:00pm-10:00pm. Hops Bar and Grill: Relaxed casual atmosphere, open seven days per week 5.00pm Midnight. Open for Dining 5.00pm - 9.00pm. Restaurants Located Nearby - Birk*s Restaurant.....1 MI W Pedro*s Restaurant and Cantina.....1 MI W Palace Korean BBQ Buffet.....3 MI SW Gordon Biersch.....5 MI SE

Hotel Policies

Check-in:
1500
Check-out:
1200

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (92)

Ratings and reviews for Biltmore Hotel and Suites

Overall score

3.6 / 5
5.01.0
92 out of 92
Amenities:
3.6
Room cleanliness:
4.3
Hotel staff:
4.2
Room comfort:
3.8
Location:
4
Value:
3.7

72% would recommend to a friend.

Sort by:
Review of Biltmore Hotel and Suites

Reviewer score

3
5.01.0
WalkimgWoman
Business
Contra Costa County
Jul 27, 2014

Dishonest advertising & some employees

Employees swing wildly from charming and very competent to lying, cheating idiots. Too bad my first experience was with the lying, cheating idiots. My entire stay was colored by my first encounters and I will NEVER return. Too bad, the place is okay but it is 5 miles to the convention center not the 1.5 advertised. If you tried to walk you would be killed trying to cross the freeways. There is a shuttle but I chose the hotel because I like to walk. There were other misrepresentations that were UNBELIEVABLE & downright fraudulent. Pool not heated.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
3
Hotel staff:
2
Room comfort:
3
Location:
2
Value:
2
Trip purpose:

Business

Dining tip: Not Applicable

There is an In-n-Out close by. I was afraid to order food at Biltmore because of the other misrepresentations.

Review of Biltmore Hotel and Suites

Reviewer score

4
5.01.0
Chitti
Atlanta,GA
May 28, 2014

will go again

The room was good and clean ...They didnt have a microwave and fridge though but the surroundings were very calm and nice bed.... Its worth the price ....I would stay here my every trip :) wooooohoo

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
4
Room comfort:
5
Location:
3
Value:
5
Review of Biltmore Hotel and Suites

Reviewer score

2
5.01.0
Paprbck
Fresno, CA
May 19, 2014

Bells and whistles... not so mcuh

Arrival started off mixed... the parking situation was abysmal. Walked into the lobby and was very happy with the layout and look. The room was a little cramped with the king-sized bed, chair and floor lamp in the middle of the window. Everything just seemed a little off. The desk had a pull-out drawer for additional workspace, but it was inconvenient to use. The bathroom had shelves in odd positions and no towel racks in the sink area (vanity & shower are separated). The bed was comfortable and the TV was fine. Had to circumnavigate the hotel to get to the ice machines and you really couldn't easily get to the lobby from the room directly. The biggest flaw I found was that after a full day, we came back to relax in our room and at 4:00pm it still hadn't been cleaned. So we went to the restaurant to grab a snack while we waited and found it open and empty. Not a single person to help us there or in the bar. We had to leave the property to find a place to relax. Not really the purpose of the hotel.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Room cleanliness:
3
Hotel staff:
3
Room comfort:
2
Location:
2
Value:
2
Dining tip: Short drive from hotel

I have a rule of going to places I couldn't go at home. Something with a little local flavor is best, I find.

Review of Biltmore Hotel and Suites

Reviewer score

3
5.01.0
Yola723
Santa Clara, CA
Mar 17, 2014

Needed a place to stay for the night

We checked in late around 10:30 pm so didn't have a chance to check out hotel/grounds. Asked for an extra pillow & blanket, they only brought a pillow said they'd bring a blanket but never came back. Kids slept on the the sofa bed, husband & I on the king sized bed. The ability to shut the doors between the the areas gave a sense of privacy. Over all it was great for the price.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
3
Room comfort:
3
Location:
3
Value:
4
Review of Biltmore Hotel and Suites

Reviewer score

5
5.01.0
Kaytididd
Helena, MT
Dec 3, 2013

Perfect!

The room was very nice, great deal! Front desk was very friendly. Price was pretty cheap too! Will stay there again! :)

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Review of Biltmore Hotel and Suites

Reviewer score

4
5.01.0
HarpDawg
Santa Clara
Oct 28, 2013

First Time Here!

I really enjoyed the accommodations. This is a much better value than the other similar suites in the area.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
4
Room comfort:
4
Location:
3
Value:
5
Review of Biltmore Hotel and Suites

Reviewer score

3
5.01.0
Jnelso98
Business
Atlanta
Oct 15, 2013

Dated but Nice

Clean room would stay again..........................

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
3
Hotel staff:
3
Room comfort:
3
Location:
3
Value:
3
Trip purpose:

Business

Review of Biltmore Hotel and Suites

Reviewer score

3
5.01.0
IowaFarmGirl
Business
Iowa
Apr 25, 2013

Perfect location, but be aware of the motel style portions

This was located 5 minutes by car from my client, so that was great. The free shuttle was also very nice, and the drivers very accommodating. However, before booking, be aware that there are really two facilities, here; the traditional hotel style rooms, where the doors open up to hallways internal to the building (the high-rise portion) and the motel style rooms which open to the outside parking lots. I booked online expecting a traditional hotel room, but they put me in the motel style (which is why I got a comparatively low rate), on the 2nd floor. I requested, and got, a 1st floor room, because there are no elevators in those motel style rooms. I would have had to lug 3 heavy items up a long flight of stairs. The room, on the outer perimeter facing the parking lot, was clean, but the air gap under the door let some insects in. I killed a tiny spider I found crawling in my bed on the 2nd night. There is no mini fridge or microwave in the rooms. Also, someone tried to open my door (probably by accident, but they sure were trying to get that door open) but when I yelled through the door I heard him run away, and I immediately called the front desk. They said they would check on it, but they never called me back to let me know that they had checked the outside perimeter of the motel portion, where I was located. Also, I had to go through the main hotel part, and back out into the opposite motel part, to get to the ice machine. If I stay here again, I will only do so if I can stay in the high-rise, hotel style interior rooms, but only if I can get a comparable price.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Room cleanliness:
3
Hotel staff:
4
Room comfort:
3
Location:
5
Value:
2
Trip purpose:

Business

Review of Biltmore Hotel and Suites

Reviewer score

1
5.01.0
Canary23
Laguna Hills, CA
Feb 25, 2013

Biltmore stay was mediocre

I booked a Garden Room at Biltmore for a Stitches West convention at Santa Clara Convention Center. The room is the worst room I could find; therefore, ruin Biltmore reputation. I got a room for handicap where the standing shower flooded everywhere, in front of the swimming pool where I could hear all the noise going there, next to the hotel's laundry facility, at night, the heater kicked on like a jolt every 45 minutes. It wasn't a comfortable stay for sure. Only positive things are a clean bed and HD TV.

Hotel features (5 = best, 1 = worst):
Amenities:
1
Room cleanliness:
2
Hotel staff:
1
Room comfort:
1
Location:
1
Value:
1
Review of Biltmore Hotel and Suites

Reviewer score

3
5.01.0
JSIII
Fresno, CA
Feb 22, 2013

Meh....

The room was kept clean and the staff were attentive. Not a bad choice overall. However, I couldn't escape the feeling that the bare minimum was done to make my stay pleasant. I did get a free breakfast buffet, but the offerings were basic and bland, including a chafing dish full of scrambled eggs which were overdone and not seasoned. My room had a nicely sized TV, but the channel selection was basic and didn't have a programming guide. WiFi was indeed free, but the registration system wasn't working on my second night. Trust me, it could have been much worse, but there are other hotels in the area and in the price range (e.g. Marriott) that will give you more bang for the buck.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
3
Room comfort:
3
Location:
4
Value:
2
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