Arena Hotel

The Arena Hotel is one of the worst hotels that I have ever stayed. The room smelled and was unnecessarily noisy, as there was a loud old kitchen-sized refrigerator in the room next to my bed and the old air conditioning unit was equally loud. The breakfast buffet table smelled like old grease; we walked out. The only reason we chose this hotel was that it is within walking distance of HP Pavilion, but there are no restaurants on that side of the Pavilion. We found out later that we could have stayed an equal distance from the Pavilion in downtown San Jose with lots of nice restaurants and several reasonably priced hotels for just a few dollars more.

We chose this hotel for its location and price. And that's pretty much what we got. The jacuzzi that you "slip into" is better suited for a worn out athlete in the locker room. But it did work out for tired feet after walking about 6 blocks from downtown. I don't think I'll be pre-paying any more hotels, since this is the second time I've been given what seems to be leftover treatment.

very bad breakfast, not enough food choice and run out food all time. hotel room is pretty old and look like very dirty.

Nice room but DIRTY!!!!!

Not what was promised! The ad said it was a 4 star hotel and I wouldn't even count it a 2 star!! The outside was nice enough, the room was "clean" however it was VERY dated and dingy. The Zacuzzi tub was nice and big but so was the ring around it, again I think it was "clean" just dated and dingy! It advertized an indoor swimming pool but it didn't have one, not even outside!!! If I were to go to that area again I would not be staying there! The entire hotel needed some major renovations!! I almost forgot the bathroom fan stayed on and made a horrible rumbling sound it would turn off but only for a few minutes then start back up rumbling again.

This hotel was chosen because it said free transportation to the airport. When we inquired of shuttle times, their reply was we don't offer transportation. When shown the web site with the "free transportation" he said it was a misprint & couldn't help us. Walls very thin, could hear neighbors talking.

they need security and more staff (beware of the homeless wandering around all day and at night.....

When we checked in at the hotel, the carpets looked like really old and needed some cleaning. After getting to the room, the AC did not work and we had to call in the maintenance to fix it. The rooms are so dimly lit. and suddenly in the morning the bathroom lights just wont turn on. The bed was so hard, We could barely get any sleep. The only upside to the room is the jacuzzi, but this hotel is just not worth the price. I will never stay here again.

This is the worst hotel experience ever. I have tried to explain how disgusting this place is, but I keep getting a message that says I am using inappropriate language.DO NOT STAY HERE!!!! I could not get a refund even though I was appalled at the conditions.AVOID THIS MOTEL.It was dirty,smelly and gross. I guess management is OK with unhappy visitors.

Hotel is disgusting. Stained carpets,walls and ceiling. Could barely get the windows open to air it out, and when we did had to hold them open with . We were there about 20 minutes,told front desk we were leaving and the manager would not give a refund.Horrible customer service.DO NOT STAY HERE.