W San Francisco

The W, though pricey, was absolutely fantastic. Our service was top-notch, our linens clean, and our view spectacular. Had the XYZ bar not been under construction, this hotel would be complete.

I was impressed by the tranquil ambiance from the time we entered the front lobby and met sum pleasant curteous staff. I don't recall seeing any other staff during our 3day stsy (not even any housekeeping staff in the hallways any of the times we did walk to and from our suite. The elevators and hallways were dimly lit; each elevator was lit different colors. We entered our suite and we were both happy with the furniture, decor, and how comfotable we were from the start. We had a view of part of this interesting building which called us outdoors to see more of the magnificence from different levels alllowing us to also view some of the city that we would later see on street level. Before returning to our suite we passed through an outdoor area decorated with linen(?) tent-like shelter if U choose. This led us to another of my favorite things about The W; The pool area was empty (I don't know why). I ended up spending much of my time here. I enjoyed the comfortable yet sturdy furniture, I swam in the warm, clean pool, and relaxed in the hot tub as well. The cozy atmosphere was also due to the plants and foliage making the atmosphere feel like a tropical paradise. There was also a stereo system that completed it for me. I enjoyed the choice of music, volume, and as much time as I did spend out there, I still wondered why wasn't any hotel staff seen anywhere? I ended spending a good amount of time in this pool area by myself which was exactly what I needed. One of the evenings during our stay we went downstairs for a couple drinks and maybe some apetizers. I think the watering hole was called the Y or XYZ(?) It may not even be part of the W. It felt so different as we entered into an overly crowded and pretentious bar (I guess) that we chose not to stay after waiting too long for our drinks that were served by one employee who seemed to lack tact and charm. It may have been the wrong day, time, or something else. Whatever the case was the few other employees seemed to not want to be there either or maybe they just wanted not to have sob many people to serve.

I stayed at the hotel during a meeting at the Mascone Center in San Francisco. It is located right across the street from the convention center and convient to most destinations in the fincial district. My problem with the hotel is that once you get past the "Vibe" you have an expensive hotel that nickels and dimes you for everything. WiFi and coffee cost extra, ShoTime was a movieless version? I have stayed at the W in Dallas and Chicago as well. I like the edgy atmosphere and I have no problem paying for that but WiFi in 2011? C'mon...

Went to see a show at at local theater. The first room was not nice so they upgraded us to an upper floor with not the best bed configuration-but it was fine

While in San Fran for business, I spent a lot of time at the xyz bar in the lobby of the W. Great hotel, five stars. Thank you for a nice stay.

Excellent!

Staff very responsive, helpful. "Whatever, whenever" is great program. Location was the best for our conference and sight-seeing. Terrific view! Love the modern, playful feel - and the bar makes a mean Lemon Drop.

Attend convention

Great location next to Moscone Convention Center. Room was a good size. Clean. Bathroom above average. Pillows very comfortable. Parking about $54 per day but valets were great. Exercise gym small but good. Great treadmills with TV monitor on machine. Staff friendly and competent. I would recommend this hotel if you are attending a convention at Moscone Center.

Our overall experience was great. There were only a few issues we had with the stay. The A/C was pitiful. We had it set on 60 and it was still warm in the room. We were visiting during a heat wave but we are from Texas and know that you don't need to keep your A/C set at 60 when it's in the 90s outside. Also, we asked the concierge if he could print off an email for us. He sent us to the business center which would have cost us $7 to print the email. I understand they are there to make money ($5 for a soda from the honor bar) but he was right in front of a computer and it would have taken 2 minutes to let me sign in and print it out. Those are really the only complaints I have. The Bliss products were excellent. The room was spotless when we returned. Great location and overall great experience.