The Westin St. Francis San Francisco on Union Square

4 stars
View map of 335 Powell Street, 335 Powell Street, San Francisco, CA 94102

Hotel Overview

Ratings and reviews for The Westin St. Francis San Francisco on Union Square

Overall score

4.1 / 5
5.01.0
356 out of 356
Amenities:
3.9
Cleanliness:
4.4
Hotel staff:
4.3
Comfort:
4.2
Location:
4.8
Value:
3.9

87% would recommend to a friend.

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Review of The Westin St. Francis San Francisco on Union Square

Reviewer score

2
5.01.0
Anonymous
Business
Pasadena, CA
Jan 2, 2010

Trip to SF

I reserved and paid for two adjacent or adjoining rooms but they didn't have any. So they gave me one room with two beds - which was fine for us.[...]

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
2
Comfort:
4
Location:
5
Value:
3
Trip purpose:

Business

Dining tip: Short walk from hotel

Max's for breakfast.

Review of The Westin St. Francis San Francisco on Union Square

Reviewer score

2
5.01.0
ml123
Business
Phoenix, AZ, USA
Sep 12, 2011

Way too pricey!

This hotel was a huge disappointment. I waited 12 minutes to check in and 18 minutes to check out. The room was the size of a Manhattan hotel. You could not run a bath without the shower running the entire time. The air conditioner came on with a loud bang so that I was awakened every half hour. There was nothing special about this Westin and the price was way to high for the value received.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Cleanliness:
3
Hotel staff:
2
Comfort:
2
Location:
4
Value:
1
Trip purpose:

Business

Review of The Westin St. Francis San Francisco on Union Square

Reviewer score

1
5.01.0
lbsd
Business
san diego
Jan 16, 2012

seen much better days

I have stayed at this hotel on and off for the last thirty five years - I used to live in the area and would meet in the lobby every time I was in the city before I started staying there. This used to be a grand hotel. Everyone met in the lobby, which was beautiful. There was seating, a lively bar above and beautiful flower arrangement in the center. Now is it dead and boring. The rooms need repair, the service is slow (waited 30 minutes twice, once for changing rooms, another for coffee). The pillows were not heavenly bed pillows, the heavenly bed was not, and the staff was just ok. Won't be back.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Cleanliness:
4
Hotel staff:
2
Comfort:
3
Location:
5
Value:
2
Trip purpose:

Business

Time-saving tip: Not Applicable

Remember that if you take a car to the hotel it is a $50.00 * charge per day in the city.

Review of The Westin St. Francis San Francisco on Union Square

Reviewer score

1
5.01.0
Anonymous
Business
Chicago, IL
Jun 29, 2010

Not worth it at all!

Considering the price and the fact that the Westin St. Francis is supposed to be a 4 star hotel, I was sorely disappointed. This place was probably great about 40 years ago, but if you aren't one of their "platinum members" they are going to treat you like one of San Francisco's homeless people. The room was small and had a large water stain and peeling paint on the ceiling. The staff seemed unsympathetic and unfriendly. Things that many hotels offer for free were very overpriced there. At least the location is good.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Cleanliness:
2
Hotel staff:
1
Comfort:
2
Location:
5
Value:
1
Trip purpose:

Business

Nightlife tip: Short walk from hotel

One block south is the Golden Dust lounge. This place is a great, charming place to get a relatively inexpensive drink, enjoy a great low-volume house band, and unwind after a day of sightseeing.

Review of The Westin St. Francis San Francisco on Union Square

Reviewer score

1
5.01.0
Anonymous
Business
Orange County, CA
Aug 10, 2009

Poor Management

If the Westin St. Francis is "renowned for their legendary service" this must mean legendarily poor service. We booked our room at the Westin St. Francis and HAD ALREADY PAID FOR IT through Orbitz. When we arrived at the hotel they told us that Orbitz cancelled our reservation and they didn't have a room for us! We had just flown into San Francisco and didn't have a flight out for 3 more days. We were desperate as the city was full and asked if they could please find us a room. They gave us a room but said we were responsible for payment to them directly at 3 times the rate we already paid through Orbitz. I didn't worry as I thought one phone call to Orbitz would straighten out the problem and the hotel would surely not charge us a second time for the room we already paid for. NO SUCH LUCK. I called Orbitz right away and talked to a supervisor who said he would look into the matter and call me back the next day. He never did. I called back two times trying to reach him and nobody would transfer me to him and he still never called back. On the last night of our stay, the Westin St. Francis automatically charged our credit card for the stay at 3 TIMES the rate we had already paid. After FIVE phone calls to Orbitz and a combined total of 2-1/2 hours of my vacation spent on the phone with them, a supervisor told me that the hotel cancelled our room but never advised Orbitz about it and now refused to honor our original reservation that was already paid for. Orbitz told us there was nothing they could do about it. Orbitz best offer was that they would reimburse us what we already paid them for the hotel and half the difference of what the hotel rate should have been and what we actually paid, so the hotel ended up costing DOUBLE what we had orginally agreed to when we booked our trip. And Orbitz has not reimbursed us anything yet, so right now, we have paid FOUR times what we agreed to. We called the manager at the hotel that Orbitz said they talked to in order to try to sort things out on that end. The front desk said he was helping a customer and would call us back. He never did return our call. On the second day of our stay, the water in all the faucets in our room was dark brown for a few hours. We couldn't even use the facilities. I would not recommend this hotel to anyone. The price we ended up paying was definitely not worth it. The person at the Registration Desk was incredibly rude and unhelpful. The only good service was from the housekeeping staff who were exceptional. I will never book a trip through Orbitz again. They should have held their "partner" hotel to their agreement. It was certainly not our fault about the lack of communication between the hotel and Orbitz, but the bill fell in our lap anyway and neither the hotel nor Orbiz sees the injustice in that at all.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
4
Hotel staff:
1
Comfort:
2
Location:
3
Value:
1
Trip purpose:

Business

Review of The Westin St. Francis San Francisco on Union Square

Reviewer score

1
5.01.0
Anonymous
Business
BOSTON, MA
Aug 2, 2009

OTHER THAN LOCATION, NOT SO GOOD

I WAS EXTREMELY DISAPPOINTED AT THE GYM'S COSTING $12/DAY. RIDICULOUS. INTERNET CONNECTION WAS ALSO $14/DAY. UNACCEPTABLE. DO NOT RECOMMEND. GREAT LOCATION, AWEFUL CUSTOMER SERVICE. WILL NOT GO BACK.

Hotel features (5 = best, 1 = worst):
Amenities:
1
Cleanliness:
5
Hotel staff:
1
Comfort:
2
Location:
5
Value:
1
Trip purpose:

Business

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